幸福的四大习惯:你的“幸福养老金计划”
有四种重要的习惯,最快乐的人每天都在践行。这可以被称为“幸福养老金计划”,是你每天存入的“存款”,也是你需要关注的事情。
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There's four big habits that the happiest people have that they engage in every day. This is the happiness pension plan. These are the deposits that you put in every day. These are the things to pay attention to.
第一,所有最快乐的人,那些拥有最高水平的享受、满足感和意义——这些是幸福的“宏量营养素”——他们每天都在关注自己的信仰或哲学生活。这可以是宗教的,也可以是非宗教的,但它超越了自我,让人对某种更宏大的事物心生敬畏。我稍后会详细谈谈这一点。
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Number one, all of the happiest people who have the highest levels of enjoyment, satisfaction, and meaning, which are the macronutrients of happiness, they are paying attention, every day, to their faith or philosophical life, which is religious or not, but is transcending themselves and standing in awe of something bigger. I'll talk about that in a second.
第二是他们的家庭生活。他们认真对待自己的家庭生活。
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The second is their family life. They're taking their family life seriously.
第三是他们认真对待自己的友谊。这对于商界人士来说尤其困难,特别是你在管理层中职位越高,真正的朋友就越少,而“交易型朋友”就越多。
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The third is that they're taking their friendships seriously. And that's super hard for people in business, especially the higher you go in management, the fewer real friends you have and the more deal friends that you have.
“交易型朋友”不算数。他们虽然好,但那不是我所说的营养。
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And deal friends don't count. They're good. But that's not the nutrient that I'm talking about.
最后但同样重要的是,将你的工作奉献给赢得成功和服务他人。
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And last but not least is dedicating your work to earning your success and serving other people.
这就是信仰、家庭、朋友和奉献型工作。这四大支柱。
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It's faith, family, friends, and work that serves. Those are the big four.
幸福危机:将挑战视为机遇
ADI IGNATIUS: 你的书在《纽约时报》畅销书榜上首次亮相就排名第五。这说明了我们社会什么?
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ADI IGNATIUS: Your book debuted at number five on the New York Times bestseller list. What does that say about us as a society?
ARTHUR C BROOKS: 这说明有四本书比人们更喜欢我的书。我不是特别好胜,但事实是,我们社会现在有一个我们常视为危机的机会。
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ARTHUR C BROOKS: It says that there are four books that people like more. Not that I'm super competitive, but the truth of the matter is that we have an opportunity in our society right now that we often see as a crisis.
存在一场幸福危机。我长期以来一直在研究美国和世界各地人类幸福的数据。自1990年以来,美国人的幸福感总体上一直在下降,是普遍下降。
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There is a happiness crisis. I've been looking at the data on human happiness in the United States and around the world for a long time. And American happiness has, in general, been in decline since 1990, in general decline.
我的意思是,这就像幸福的气候,一点一点地下降。然后从大约2008年开始,有三场主要的“风暴”对幸福感造成了非常快速的下行压力。
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I mean, it's kind of a climate of happiness, ticking down little by little by little. And then starting in about 2008, there were three major storms that created downward pressure on happiness that was really fast.
因此,这场幸福危机对我们所有人来说都是一个机会。这就是创业思维(Entrepreneurial Mindset: 将危机视为机遇并积极寻求解决方案的心态)。我们现在就在创业和商业的殿堂里。
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And so the result of it is that crisis in happiness is an opportunity for all of us. And this is the entrepreneurial mindset. We're at the temple of entrepreneurship and business right here.
世界上最好的商业出版物应该都是关于将危机视为机遇的。事实上,我们正在做的就是这样。这本书可以说是“抄底幸福感”。
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And the best business publication in the world should be all about seeing crises as opportunities. And that's, in point of fact, what we're doing. This book is buying the dip of happiness, I guess you'd say.
幸福的迷思:它不是目的地,也不是一种感觉
ADI IGNATIUS: 还有很多问题要跟进,但让我问一个基本问题,因为我从你刚才说的内容中无法判断,我们基本上是快乐的吗?有人快乐吗?我们如何衡量自己是否快乐?
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ADI IGNATIUS: So many questions to follow up on, but let me-- a basic question, because I couldn't tell from what you just said, are we basically happy? Is anybody happy? And how do we measure whether we're happy or not?
ARTHUR C BROOKS: 我们不是。事实上,我们不是。这是我们需要牢记的重要一点。
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ARTHUR C BROOKS: We're not. And we are, in fact, not. And that's an important thing for us to keep in mind.
我经常问人们,你想要什么?他们说,我想要快乐。我说,错了,你不可能快乐。
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I ask people all the time, what do you want? And they say, I want to be happy. I say, wrong, you can't be happy.
你可以比以前更快乐,因为幸福是一个方向。幸福不是一个目的地。我们有负面情绪。这是地球生命的一部分。
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You can be happier than you were because it's a direction. Happiness is not a destination. We have negative emotions. This is part of life on Earth.
我们有一个边缘系统(Limbic System: 大脑中负责情绪、记忆和动机的区域)。它在两千万到四千万年前在我们的大脑中发展出来,用于处理负面情绪,作为一种警报系统,以确保我们的安全,传递我们的基因,避免饥饿。
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We have a limbic system. And it was developed between 2 and 40 million years ago in our brain that processes negative emotions as an alarm system to keep us safe, to pass on our genes, to not starve.
拥有负面情绪非常重要。我们也有负面经历,因为这也是人类生活的一部分。
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It's very important that we have negative emotions. We also have negative experiences because that's part of the human-- that's part of human life as well.
结果是,完美的幸福在凡人世界中并不存在。也许以后会有,那超出了我的形而上学范畴。
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The result of that is that perfect happiness doesn't exist in the mortal coil. Perhaps sometime later, that's above my metaphysical pay grade.
但我要说的是,现在试图获得完美幸福的想法,是人们实际上相当痛苦的最大原因之一,因为他们醒来时会说:“我今天不快乐。”
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But I will say that the idea of trying to attain perfect happiness right now is one of the greatest reasons that people are actually pretty miserable because they wake up and say, I'm not happy today.
嗯,是的,你当然不快乐。但如果你真的拥有这些技能,改变你的习惯,并与他人分享,你今天就可以更快乐。你可以更快乐。
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Well, yeah, of course you're not. But you can be happier today if you actually have the skills, change your habits, and share it with others. You can be happier.
ADI IGNATIUS: 你经常说金钱、权力、成功的标志,不一定能转化为幸福。我觉得我们都知道这一点。然而,我们却在追求所有这些东西,不仅仅是为了满足自我或物质福祉,而是因为我们觉得它们会给我们带来幸福。
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ADI IGNATIUS: You have said often that money, power, the trappings of success, do not necessarily translate into happiness. And I feel like we all know that. And yet we live our lives in pursuit of all these things, not just for ego gratification or for material well-being, but because I think we sense that they will provide us happiness.
ARTHUR C BROOKS: 是的。
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ARTHUR C BROOKS: Yeah.
ADI IGNATIUS: 我们——
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ADI IGNATIUS: Are we--
ARTHUR C BROOKS: 为什么?对吧?
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ARTHUR C BROOKS: Why? Right?
ADI IGNATIUS: 嗯——
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ADI IGNATIUS: Well--
ARTHUR C BROOKS: 这很奇怪,不是吗?
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ARTHUR C BROOKS: It's weird, isn't it?
ADI IGNATIUS: 为什么不呢?也许是这个问题。
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ADI IGNATIUS: Why not? Is maybe the question.
ARTHUR C BROOKS: 好吧,关于幸福的第一个大迷思是你能够快乐。而正确的态度是你可以更快乐。
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ARTHUR C BROOKS: Well, so the first big myth about happiness is that you can be happy. And the correct attitude is you can be happier.
第二个大迷思是大自然希望你快乐。她不关心。大自然对我们所有人的目标只有两个:生存和基因繁衍。
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The second big myth is that mother nature wants you to be happy. She doesn't care. Mother nature has only two goals for all of us, which is survival and gene propagation.
我们有来自大自然的冲动。我们认为,如果我们满足这些对金钱、权力、快乐、名声、钦佩和Instagram粉丝等等的冲动,我们就能获得我们内心深处渴望的幸福。
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We have urges. And we think-- that come from mother nature-- we think that if we satisfy these urges for money, and power, and pleasure, and fame, and admiration, and Instagram followers, or whatever, that we will achieve the happiness that we deeply want.
但这是错误的。结果就是我们陷入了一个陷阱。
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But that's wrong. And so the result of it is that we get into a trap.
现在,大多数人都能逃脱这个陷阱,因为他们的世俗梦想从未实现。所以他们不得不满足于次优的选择,那就是美好的关系、有趣的家庭和好朋友。
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Now, most people are able to escape that trap because their worldly dreams never come true. And so they have to settle for the second best, which is just lovely relationships, and a fun family, and good friends.
但是少数不幸的人,他们的世俗梦想实现了。他们很快发现自己拥有了错误的梦想。我的许多学生将成为这些人中的一员。
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But a few unlucky individuals, their dreams come true in worldly terms. And they find out pretty, pretty quickly that they have the wrong dreams. And a lot of my students are going to be among those people.
所以我在这个校园里给他们上的第一堂课就是,我说你相信大自然告诉你,如果你实现了你的世俗梦想,幸福就会不请自来。
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So the first thing that I tell them in my class right here on this campus is I say that you believe mother nature is telling you that if you attain your worldly dreams, that happiness will come for free.
然后我说了一些让他们恐慌的话。想想看,我要告诉你这句话,这句话里有一个词让他们恐慌。事实是,如果你追求幸福,你就会有“足够的”成功。
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And then I say something that makes them panic. And think about this, I'm going to tell you the sentence, and there's one word in the sentence that makes them panic. The truth is, if you shoot for happiness, you will have enough success.
哪个词让他们抓狂?“足够的”,“足够的”。
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What's the word that freaks them out? "Enough," "enough."
ADI IGNATIUS: 永远不够。
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ADI IGNATIUS: It's never enough.
ARTHUR C BROOKS: 永远不够,因为大自然说它不够。所以这是我必须帮助他们理解的事情之一。
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ARTHUR C BROOKS: It's never enough because mother nature says it's not enough. And so that's one of the things that I have to help them understand.
当你理解你的大脑中实际发生的事情的科学原理时,你就可以调整你的习惯。人类生命很有趣,因为前额叶皮层(Prefrontal Cortex: 大脑中负责高级认知功能的部分),我们大脑中占重量30%的这个令人难以置信的“超级计算机”,它赋予我们生命中的两个部分。
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When you understand the science of what's actually happening in your brain, then you can actually tailor your habits. Human life is funny because of the prefrontal cortex, this incredibly-- the 30% of our brain by weight, the supercomputer in the front of our heads, it gives us two parts in life.
有动物本能,也有道德抱负。如果我们想过上幸福的生活,我们需要做的不是满足于动物本能,而是选择道德抱负,这在很大程度上是与大自然抗衡的。
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There are animal instincts. And there are moral aspirations. And what we need to do if we want to live a happy life is not be content with the animal instincts, but rather, to choose the moral aspirations that, a large part of the time, are standing up to mother nature.
ADI IGNATIUS: 所以你有点驳斥了我们可能认为的一些观点:第一,我们可以快乐。不,我们可以更快乐。第二,也许正常状态是快乐,而你却说那可能不是大自然的本意。是谁向我们灌输了我们可以快乐的这个想法?我想我们都从小就认为这是可以实现和正常的。
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ADI IGNATIUS: So you've kind of called BS on what some of us might think, one, we can be happy. No, we can be happier. Two, that maybe the normal state is happiness, and you're saying that's probably not what mother nature intended. Who sold us this idea that we could be happy? I think we all kind of grew up thinking that's attainable and normal.
ARTHUR C BROOKS: 是的,嗯,部分原因是我们在生活中确实有感到快乐的时刻。问题在于关于幸福的第三个迷思,那就是幸福是一种感觉。但它不是。
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ARTHUR C BROOKS: Yeah, well, part of it is that there are moments in our lives when we do feel happy. The problem with that is really the third myth about happiness, which is that happiness is a feeling. And it isn't.
感觉是幸福的证据,就像火鸡的香味是感恩节晚餐的证据一样。
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Feelings are evidence of happiness like the smell of your turkey is evidence of your Thanksgiving dinner.
所以当人们寻求一种感觉时,他们寻求的是积极情绪,而积极情绪再次只存在于为你提供关于外部世界的信息。
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And so when people are searching for a feeling, what they're searching for is positive emotions, which once again, exist only to give you information about the outside world.
当你拥有积极情绪时,你大脑的一部分会说:“你刚刚感知到了一些机会。你应该接近它。”
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When you have positive emotions, there's a part of your brain that says, you have just sensed something that's an opportunity. You should approach it.
当你感到负面情绪时,你感知到某些东西是威胁。你应该避免它。这就是情绪的作用。
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When you're feeling negative emotions, you're sensing that something is a threat. And you should avoid it. That's what emotions are.
幸福不是一种情绪。幸福伴随着积极情绪。我们想要它时会感受到它,我们希望它尽可能地持续。这和人类本身一样古老。
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Happiness is not an emotion. Happiness has positive emotions associated with it. And we feel that when we want it, and we want it to be as continuous as possible. And that's as old as humanity itself.
正确的方法是理解幸福实际上是一种需要追求并分为三个主要科学类别的东西:享受、满足和意义。
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The right approach is to understand that happiness is something actually to be pursued and divided into three big scientific categories, which are enjoyment, satisfaction, and meaning.
这是一种可以可靠地帮助你每年都变得更快乐的方法,不是每天,但肯定每年都会更快乐。
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That's an approach that can reliably help you to become happier every year, not every day, but certainly every year.
管理信息过载与关注本地影响
ADI IGNATIUS: 好的,假设你很关心政治局势。好吧,就是那种夜不能寐的担忧。你的反应是把头埋在沙子里,不真正关注事件,因为它们太令人沮丧了,所以你沉浸在你的爱好中,打网球——顺便说一句,我是替朋友问的——
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ADI IGNATIUS: All right, so let's say you're concerned about the political situation. OK, like can't sleep at night concerned. And your response to that is to bury your head in the sand, and not really follow events, because there's too distressing, so you work in your hobbies, you play tennis-- asking for a friend, by the way--
ARTHUR C BROOKS: 是的,是的,我明白。是的,是的。
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ARTHUR C BROOKS: Yeah, yeah, I hear you. Yeah, yeah.
ADI IGNATIUS: 但那感觉像是一种公民职责的渎职,一条可能通往内心平静、幸福的道路。但你对此有何看法?
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ADI IGNATIUS: But that feels like a dereliction of one's civic duty, a path, possibly to peace of mind, happiness, perhaps. But where do you come down on that?
ARTHUR C BROOKS: 确实如此,在我们这个科技化的世界中发生的一件事是,外部世界变得非常小,以我们无法影响的方式来到我们身边。
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ARTHUR C BROOKS: So it's absolutely the case that one of the things that's happened in our technologized world is that the outside world has become very small and come to us in ways that we can't affect it.
我的意思是,世界上有些地方我们无法影响,但我们觉得我们能,因为信息来得太快了。
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I mean, there are whole parts of the world that we can't affect, but we feel as if we could because the information is arriving so quickly.
例如,在社交媒体和24小时新闻周期的世界里,所有遥远的事情都感觉近在眼前。这给我们带来了深刻的认知失调(Cognitive Disruption: 心理学上指个体在面对新信息时,其原有认知结构受到挑战而产生的心理不适)。它给我们造成了不和谐。
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Everything that's far away feels local in the world of social media, for example, in the 24 hour news cycle. And that creates a profound cognitive disruption for us. It creates a dissonance for us.
所有这些坏事正在发生。我应该做些什么,但我什么也做不了。所以我感到无助。这导致我焦虑、悲伤和恐惧。这就是很多人一直以来的感受。
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All these bad things are happening. I should do something, but I can't do anything. So I feel helpless. And that leads me to anxiety, and sadness, and fear. And that's what a lot of people are feeling all the time.
结果不是完全不关注,不是永远不看新闻。但我确实有一些我一直向人们推荐的协议。
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The result of that is not to check out, not ever check the news. But I do have protocols that I recommend to people all the time.
你每天阅读新闻的时间不应超过半小时,永远如此。而且应该一次性看完。其中政治新闻不应超过一半。
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You should not be reading more than half an hour of news a day, ever. And it should be in one block. And not more than half of it should be political.
你今晚看报纸,看看国会是否发生了什么事,不会比今天早上获得更多信息。国会什么也没发生。这是我们需要牢记的重要一点。
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You're not going to get any more information than you had this morning by looking at the newspaper tonight and seeing if something has actually happened in Congress. Nothing happened in Congress. And that's an important thing for us to keep in mind.
那么我们如何度过我们剩余的、充裕的空闲时间呢?我们如何利用这些习惯?
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And then how do we spend the rest of our time, our ample free time? What do we do with the habits?
很有趣,当你改掉一个习惯时,这相当于重新编程你大脑中一个叫做伏隔核(Nucleus Accumbens: 大脑中与奖赏、快乐和成瘾行为相关的区域)的部分,你会觉得无所适从,因为你有很多空闲时间。
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Funny, when you break a habit, which is reprogramming a part of your brain called the nucleus accumbens, you feel like you're so at loose ends because you have so much time on your hands.
当我戒烟时,我觉得自己拥有全世界的时间,因为我以前会花时间抽烟。所以我必须用我的时间做些什么。
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When I quit smoking, I felt like I had all the time in the world because I would have been smoking before. And so I had to do something with my time.
当你不再查看新闻,不再关注政治,不再与那些已经同意你观点的人交换信息,说某某某多么糟糕,一切都多么糟糕时,你会觉得你有很多空闲时间。
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When you're not checking the news, and you're not looking at politics, and you're not trading information with the people who already agree with you, that so and so is terrible, terrible, terrible, and everything is awful, awful, awful, you feel like you have a lot of time on your hands.
你如何利用这些时间?答案是通过影响你可以改变的事情来产生变化。这在很大程度上是本地化的。那是你的家人,那是你的邻里,那是你的社区,那是你的城镇,那是你的大学。
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How do you spend that time? And the answer is by affecting change that you can change. And that's profoundly local. That's your family, that's your neighborhood, that's your community, that's your town, that's your university.
真正的改变发生在那里,通过利用从你无法做的事情中解放出来的时间,变得更本地化、更积极。看着你的幸福感开始上升。
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That's where real change happens, getting more local, more active with the time that's actually freed up from the things you can't do. And watch your happiness start to rise.
职场焦虑与领导者的责任
ADI IGNATIUS: 谢谢。好的,我要从那个非常高的层面转向职场。有一种感觉是,你在工作中做的任务,你从一个充满表现焦虑的时刻走向下一个。
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ADI IGNATIUS: Thank you. OK, I'm going to take that from that very high altitude to the workplace. There's a feeling that the tasks you do at work, you're going from one performance anxiety filled moment to the next.
并没有一条贯穿始终的快乐主线,因为我们有这些必须完成的任务。我们如何摆脱这种特定的认知陷阱?
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And there's not a through line of joy, exactly, because we have these tasks we have to deliver. How do we get out of that particular perception trap?
ARTHUR C BROOKS: 是的,嗯,事实是大多数人在工作中并没有感到很多焦虑。他们没有。这取决于你所从事的工作类型。
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ARTHUR C BROOKS: Yeah, well, the truth of the matter is that most people don't feel a lot of anxiety in their jobs. They don't. It depends on the performance, the kind of job that you find yourself in.
所以担任领导职务的人会有很多焦虑。你承担的领导责任越多,你通常会感到越多的焦虑。这是你实际选择的。
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So people in leadership jobs have a lot of anxiety. The more leadership responsibility that you have, the more anxiety, in general, you're going to have. And that's something that's actually chosen.
这让很多首席执行官感到非常惊讶。一个普通首席执行官任期前24个月的第一和第二大情绪是孤独和愤怒,而不是快乐和满足,不是快乐和惊喜。
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And that's a big surprise to a lot of CEOs. The number oine and two emotions in the first 24 months of an average CEO's tenure, the number one and two emotions are loneliness and anger, not joy and contentment, not joy and lovely surprise.
不,事情不是这样的。作为首席执行官,你得到的唯一惊喜就是总法律顾问打电话来了。那很糟糕,或者其他任何事情。
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No, that's not how it works. The only surprises you get as CEO is like the general council called. That's bad, or whatever it happens to be.
他们很多人都感到非常惊讶,因为你的古老边缘系统(Limbic System)再次告诉你:“爬上去,伙计,抓住那个金环。那就是成功。那会很棒。”
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And a lot of them are really caught by surprise because once again, your ancient limbic system says, climb, man, the brass ring. That's where it's at. It's going to be so great.
他们到了那里,却不喜欢。顺便说一句,首席执行官垮台的第一预测因素是不喜欢首席执行官这份工作。
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And they get there, and they don't like it. The number one predictor of CEO demise, by the way, is not liking the job of CEO.
这个国家有很多首席执行官,这个国家和世界各地有很多经理,他们想成为首席执行官,但不想“做”首席执行官,因为负面情绪非常强烈和高涨。
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And there are CEOs all over this country, there are managers all over this country and all over the world who want to be CEO, but don't want to do CEO, because the negative emotionality is so intense and so high.
我建议领导者做的一件事是,实际上要更多地投入到创造性角色、沉思性角色和支持性角色中。他们实际上可以快乐。
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And one of the things that I recommend leaders do a lot is actually step into more creative roles, step into more contemplative roles, step into more supporting roles. And they can actually be happy.
你必须非常非常适合承受巨大的焦虑。焦虑不过是无焦点恐惧(Unfocused Fear: 焦虑的定义,通常是大脑边缘系统中杏仁核适应不良的表现)。这就是焦虑的定义,无焦点恐惧,这通常是杏仁核(Amygdala: 大脑边缘系统中的一个区域,主要负责处理情绪,特别是恐惧)在边缘系统(Limbic System)中的适应不良。
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You have to be really, really suited to bear up under a lot of anxiety. Anxiety is nothing more than unfocused fear. That's the definition of anxiety, unfocused fear, which is usually a maladaptation of the amygdala in the limbic system of the brain.
你需要了解它的运作方式,并进行令人难以置信的自我管理。
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You need to how it works and be incredibly self-managing.
员工幸福感与企业绩效
ADI IGNATIUS: 所以我想谈谈职场中发生的一些事情。有一段时间,我们当然写了很多关于它的文章,当时流行的是真正努力确保你的员工基础是快乐的,让他们觉得他们可以完全投入,展现真实的自我。
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ADI IGNATIUS: So I want to talk a little bit about what has happened in the workplace. There was a period, and we certainly wrote a lot about it, where it was in vogue to really try to make sure your employee base was happy, was seeing that they could be totally there, bring their full self.
我想现在对此有一种反弹,马克·扎克伯格(Mark Zuckerberg)就表达了这种观点。我们需要更多的“阳刚之气”,我不太确定那意味着什么,但我想它意味着减少我所说的那些东西。
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I'd say there's a backlash to that now, articulated by Mark Zuckerberg. We need more masculine energy, which I'm not sure what that means, but I think it means less of what I'm talking about.
但你对这两种范式哪种更好有何看法?假设它们都是合理的范式,第二种是“命令式”,你照我说的做。这是一家关心你整体的公司。我们只是在这里工作。
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But do you have a view as to whether this-- let's say those are two legitimate paradigms, that you-- the second is like command, you do what I say. This is a company who cares about your whole self. We're just doing work here.
你认为哪种在为个人创造快乐以及为机构创造积极成果方面更好?我的意思是,这是一个大问题。但你对此有何想法?
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Do you have a view as to which is better in terms of creating joy, both for the individual and then creating positive results for the institution? I mean, that's a big question. But do you have thoughts on that?
ARTHUR C BROOKS: 我有这方面的数据。非常非常清楚。更快乐的员工是更有利可图、更有效率的员工。事实就是如此。
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ARTHUR C BROOKS: I have the data on this. It's very, very clear. Happier employees are more profitable, more productive employees. That's just the way it is.
如果你能拥有一个更快乐的员工队伍,你就会拥有一家更好的公司。结果会显而易见。
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If you can have a happier workforce, you're going to have a better company. And the results are going to be there.
我之所以知道这一点,是因为非理性资本(Irrational Capital: 华尔街一家研究公司,专注于员工福祉与公司绩效之间的关系)的工作,这是一家华尔街的研究公司,我曾为他们提供过一些非正式的无偿咨询,因为我对他们的数据非常感兴趣。
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And I know this because of the work of Irrational Capital, which is a research firm on Wall Street, which I've done some informal advisory unpaid to them because I'm so interested in their data.
他们所做的是回顾性地研究了7500家公司,所有上市公司,包括整个标普500指数(S&P 500: 美国500家最大上市公司的股票指数)和整个罗素1000指数(Russell 1000: 美国1000家最大上市公司的股票指数),大公司和小公司。
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And what they do is they've looked at 7,500 companies, all publicly listed companies, the entire S&P 500, the entire Russell 1000, big companies, little companies.
他们拥有一些关于职场幸福感的专有数据。他们以多种非常稳健的方式进行衡量。
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And they've looked retrospectively at these companies. And they have some proprietary data on workplace well-being. And they measure it in a whole bunch of very robust ways.
他们发现,例如,如果你在职场幸福感方面排名前20%,那么在过去一年中,你的股价平均将比标普500指数高出约520个基点(Basis Points: 金融领域用于衡量利率或百分比变化的单位,1个基点等于0.01%)。
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And what they find is, for example, if you're in the top 20% of workplace well-being, you will be, on average, about 520 basis points above the S&P 500 in your stock price over the past year.
这些东西真的很有效果。这确实是一项很好的投资。
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This stuff is really performing. It really, really is a good investment.
问题是人们不明白职场幸福感意味着什么。它定义不清。我在加州待了很长时间。我与硅谷的公司交谈。
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The problem is people don't what workplace happiness means. It's ill-defined. I spent a lot of time in California. And I'm talking to Silicon Valley firms.
他们会问员工:“什么能让你更快乐?”员工不知道。他们只知道自己不快乐。
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And they'll ask their employees, what would make you happier? And the employees don't know. They just know they're not happy.
所以他们会说:“我不知道,一张乒乓球桌?来点牛油果吐司怎么样?我不知道。”
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And so they'll say stuff like, I don't know, a ping pong table. How about avocado toast? I don't know.
所以结果就是:“好的,牛油果吐司和乒乓球桌。”但人们仍然不快乐。那是因为那不是他们想要的。
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And so it'll be like OK, avocado toast and ping pong tables. And the people are still not happy. And that's because that's not what they want.
他们想要友谊。他们希望在工作中真正拥有朋友。他们希望感到被赋能,并且在工作中变得更好。
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They want friendship. They want to be actually have friends at work. They want to feel empowered and they're getting better at their jobs.
他们希望管理层倾听他们的意见并采纳他们的建议。他们想要效率。他们不希望整天的时间都浪费在愚蠢的会议上。
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They want to feel like management is listening to them and taking their suggestions. They want efficiency. They don't want to have their time wasted with stupid meetings all day long.
顺便说一句,这些是我们在这里讨论的六个变量中的前四个。如果你能把这些做好,利用数据,做一点社会科学家,你就会赢。你会赢。
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By the way, those are the top four of the six variables that we're talking about here. And if you get that stuff right, you use the data, you be a bit of a social scientist, you win. You win.
会议的暴政与高效会议协议
ADI IGNATIUS: 好的,我们来谈谈会议。
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ADI IGNATIUS: All right, let's talk about meetings for a second.
ARTHUR C BROOKS: 是的,我写过关于会议的文章。我曾与你一起写过一篇文章。
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ARTHUR C BROOKS: Yeah, I've written about meetings. I wrote in a volume together with you.
ADI IGNATIUS: 我这里有一些同事,所以这也是给你们的。我们都知道会议很糟糕。我们都知道会议的暴政。你写过,它们是最糟糕的。它们耗尽你的精力。它们耗尽你的幸福。
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ADI IGNATIUS: I have some colleagues here, so this is for you, too. So we all know meetings are terrible. We all know about the tyranny of meetings. You've written about, they're the worst. They sap your energy. They sap your happiness.
也许我们去了,我们回应了。有一段时间周五没有会议。然后它们又回来了,又回来了,又回来了。这让我们感到痛苦。
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And maybe we go there, we respond. And there are no meetings on Fridays for a while. And then they come back, they come back, they come back. And it makes us feel miserable.
这感觉就像是在占用我们真正的工作时间。很难记住它们是什么,因为似乎就是会议和电子邮件。
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And it feels like it's taking away from our real jobs. It's hard to remember what they were because it seems to be meetings and email.
所以请帮助我们,因为尽管有这么多好的意图,对你所说的一切有这么多理解,但我们似乎没有人能够打破会议的暴政。
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So help us here because so much good intention, so much understanding of everything you said, and yet none of us seems to be able to break the tyranny of the meeting.
ARTHUR C BROOKS: 部分原因是它们是必要的邪恶,但我们只关注“必要”,而不是“邪恶”。这是需要牢记的。
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ARTHUR C BROOKS: And part of the reason is because they are a necessary evil, but we focus on the necessary, not on the evil. And that's the thing to keep in mind.
事实是,我们应该尽量减少会议。我们应该在世界各地的每个公司、每个组织都保持良好的会议卫生习惯。
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The truth is we should be minimizing meetings. And we should have good meeting hygiene at every company, every organization around the world.
大学是最糟糕的。教职工会议,他们会说:“我们实际上只有半小时的事务,但我们会预留90分钟,以防万一。”
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And universities are the worst. Faculty meetings, they'll say, we really only have half an hour of business, but we're going to set aside 90 minutes in case something comes up.
如果你在管理层,你会说:“我们可能不会用完所有这些时间。”我就想:“是啊,当然,开始了。”
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And if you're in management, you say, we're probably not going to use all this time. And I'm like, yeah, sure, here we go.
然后你到了30分钟实际事务的尾声,说:“还有人有什么想法吗?”总是那些老面孔。这在非营利组织中尤其常见。
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And then you get to the end of the 30 minutes of actual business and say, does anybody have anything else on their mind? And it's always the same cast of characters. And this is very, very common in nonprofits in particular.
问题在于,这会把那些最想回到办公室工作的人赶走。
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The problem with that is that drives out the people that are most-- that want to go back to their offices and do their work.
那些最关心自己生产力和效率的人,最会被这种行为打击士气。
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This is the people who are most interested in their own productivity and efficiency, are most discouraged by that kind of behavior.
所以解决这个问题的方法是制定经过充分研究的、实际明确的协议。我在这本书中谈到了这一点。
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And so the way to fix this is by having actual distinct protocols that are well studied. And I talk about in this book.
例如,会议绝不应该包含不需要在场的人。任何时候,如果会议看起来没有必要,就把它当成工作中的圣诞节早晨,取消它。
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So for example, meetings should never involve people who don't need to be there. And anytime it looks like a meeting isn't necessary, make it Christmas morning at work and cancel it.
如果你以取消会议而闻名,每个人都会爱你。
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Everybody will love you if you're known for canceling meetings.
会议不应超过30分钟。抱歉,你不需要超过30分钟。
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No meetings should be over 30 minutes. You don't need more than 30 minutes, I'm sorry.
结果就是没有清嗓子,没有开场白,没有“你这个周末去航海了吗?”“你的开普敦房子怎么样?”“那些台阶修好了吗?”这些都没有。
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And what the result of it is that there's no throat clearing. There's no preambles. There's no did you go sailing this weekend? How's your Cape House? Did you get those steps fixed? None of it.
就像“开始工作吧”。开始工作吧,因为你只有30分钟。人们会在30分钟后离开。
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It's like get to business. Get to business, because you've only got 30 minutes. And people are going to leave after 30 minutes.
有了这些协议,人们就会说:“是的,我们需要开这些会议。如果我在会议上,那是因为我必须发言,或者有人必须向我发言。会议只会持续30分钟。如果没必要,就会被取消。”
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And having some of these protocols in place mean that people are going to say, yep, we need to have these meetings. If I'm at the meeting, it's because I'm going to have to present or somebody's going to have to present to me. It's only going to last 30 minutes. And if it's not necessary, it's going to get canceled.
这是三条铁律。还有一些其他的。
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Those are the three iron laws. There are some more.
领导者如何创造更快乐的职场文化
ADI IGNATIUS: 好的,我们继续讨论如何建立一个相对快乐的工作文化。所以乒乓球桌和牛油果吐司可能有用,也可能没用。你刚才谈到的,可能有用,也可能没用。领导者能在多大程度上创造一个更快乐的职场?
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ADI IGNATIUS: OK, so let's keep going on how to build a relatively happy work culture. So the ping pong table and the avocado toast may or may not help. What you just talked about, it may or may not help. To what extent can leaders create a happier workplace?
ARTHUR C BROOKS: 他们能做很多。一个人讨厌自己工作的第一预测因素是有一个糟糕的老板。
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ARTHUR C BROOKS: They can do a lot. The number one predictor of somebody hating their job is a bad boss.
那是第一预测因素,糟糕的领导力。这与老板的性格、个性和领导风格有很大关系。
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That's the number one predictor, bad leadership. And it has a lot to do with the character, personality, and leadership style of the boss.
如果你是老板,你可以很快地毁掉工作场所。这就是为什么我们需要大量的情绪和心理平衡(Emotional and Psychological Equilibrium: 情绪和心理上的稳定状态),大量的情绪自我管理(Emotional Self-Management: 调节和控制自己情绪的能力)。
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If you're the boss, you can ruin the workplace very, very quickly. And that's one of the reasons that we need a lot of emotional and psychological equilibrium, a lot of emotional self-management.
这就是为什么我在哈佛商学院(HBS)培训经理。我希望他们是快乐的人。成为一个好老板的第一预测因素是致力于自己的幸福。
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That's why I'm training managers here at HBS. I want them to be happy people. That's the number one predictor of being a good boss is working on your own happiness.
很多老板不明白这一点。顺便说一句,最糟糕的育儿建议是“你永远不会比你最不快乐的孩子更快乐”。
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And a lot of bosses don't understand this. By the way, the worst parenting advice ever is you're never happier than your unhappiest child.
那简直是糟糕的育儿方式,因为没有人想拥有一个不快乐的母亲或父亲。没有人想拥有一个不快乐的老板。
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That's just bad parenting, straight up, because nobody wants to have an unhappy mother or father. And nobody wants to have an unhappy boss.
如果你身居任何领导职位,你都有道德责任去努力追求自己的幸福,因为这是你给予你所管理的人的礼物。
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If you're in any position of leadership, you have an ethical responsibility to be working on your happiness because it's your gift to the people over whom you're a steward.
ADI IGNATIUS: 我们可能选错了经理人。
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ADI IGNATIUS: And we're probably picking the wrong people as managers.
ARTHUR C BROOKS: 嗯,我们有时确实如此。但也有一些非常出色的经理人,他们能够自我平衡,非常擅长自我管理。
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ARTHUR C BROOKS: Well, we do sometimes. But there are some spectacular managers as well, self-equilibrating, very well self-managing people.
那些不陷入同理心陷阱(Empathy Trap: 指过度沉浸于他人的痛苦而导致自身麻痹,无法有效提供帮助)的人,而是真正关注同情心(Compassion: 理解他人痛苦并有帮助意愿的情绪),真正希望周围人过得最好的人。
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People who are not stuck in the empathy trap, but are really paying attention to compassion, who really want the best for the people around them.
有一些非常非常棒的经理人。
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And there are some wonderful, wonderful managers.
社会不幸福的后果与同情心的力量
ADI IGNATIUS: 好的,我想谈谈所有这些不幸福的后果。好吧,就个人而言,这可能很明显。就职场而言,你已经有了数据。但就更广泛的社会而言,这种缺乏满足感的后果是什么?
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ADI IGNATIUS: So all right, so I want to talk about the consequences, then, of all this unhappiness. OK, so individually it's probably apparent. In terms of the workplace, you've got the data. But in terms of society more broadly, what is the consequence of this lack of contentment?
ARTHUR C BROOKS: 当人们不快乐时,首先发生的事情是他们不会互相扶持。这很有趣,因为这是你在夫妻关系中首先看到的,当一方变得不快乐时,它会像病毒一样在家庭中传播。
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ARTHUR C BROOKS: When people aren't happy, the first thing that happens is that they don't lift each other up. It's interesting because this is the first thing that you see in couples is when one becomes unhappy, it spreads like a virus in families.
这被称为情绪传染(Emotional Contagion: 情绪在人与人之间传播的现象)。情绪传染非常非常强烈。
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That's called emotional contagion. Emotional contagion is very, very, very strong.
所以这就是为什么某种形式的隔离,情绪隔离,以及我们情绪上理解自己是如此至关重要。
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And so that's why it's so critically important that there be some form of quarantine, emotional quarantine, and that we be-- that we emotionally understand ourselves.
我们明白,将不快乐带入家庭或工作场所对任何人都没有好处。
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And we understand that it's no service to anybody in a family or a workplace that we be bringing unhappiness to it.
所以我们首先看到的是试图控制情绪传染。这些都是我们都可以关注的事情。我们可以在每个人的生活中创建一个清单。我正在做还是没有做?我正在做还是没有做?
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So that's the first thing that we actually see is trying to contain emotional contagion. Those are the things that we can all pay attention to. And we can create an inventory in each one of our lives. Am I doing it or not? Am I doing it or not?
然后我将如何解决这个问题?我在这些领域中的每一个都有非常具体的协议,我推荐给我的学生以及任何想听的人。
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And then what am I going to do to get after this? And I have very specific protocols in each one of these areas that I recommend to my students and anybody who wants to hear about them.
我给你举一个关于信仰方面的例子,人们会问:“我如何开始?我不是在宗教环境中长大的。我也不想信教。”没问题。
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And I'll give you one example of this on the faith side, people, how do I get started? I wasn't raised religious. And I don't want to be religious. No problem.
但在哈佛大学这里有一件有趣的事情,本科生中最受欢迎的课程之一是天文学。就像,“谁在乎?”天文学,对吧?
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But there's a funny thing here at Harvard, one of the most popular classes among the undergraduates is astronomy. It's like, who cares? Astronomy, right?
他们不是天文学家,他们是英语专业或经济学专业或其他什么。你问他们,他们会说:“我不知道,但周四早上,我走进我的天文学课,我压力很大,因为我妈妈吵了一架,我男朋友好像不喜欢我了,我担心我的成绩。”
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And they're not astronomers, like English majors, or economics majors, or something. And you ask them, and they'll say, I don't know, but on Thursday morning, I go into my astronomy class, and I'm all stressed out because I had a big argument with my mom, and I don't think my boyfriend likes me anymore, and I'm worried about my grades.
一个半小时后我出来,我意识到我只是一个微不足道的点,点中之点。换句话说,他们变得渺小了。他们让宇宙变得宏大。
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And I come out an hour and a half later, and I realize I'm just a speck on a speck on a speck. In other words, they get small. And they make the universe large.
这就是超越(Transcendence: 超越自我,体验与更宏大事物连接的感觉),你可以通过黎明前在大自然中散步来获得。
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That's transcendence, which you can get from walking in nature before dawn.
顺便说一句,在太阳升起前在大自然中散步。这被称为梵天时刻(Brahma Muhurta: 古代吠陀思想中的一个概念,指黎明前的一段时间,被认为是进行冥想和精神实践的最佳时机),这是古老的吠陀思想。
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By the way, walk in nature before dawn while the sun comes up. That's called the brahma muhurta, an ancient Vedic thinking.
它在神经科学方面得到了很好的研究,这是一个非常重要的概念。不要带设备,永远不要带设备,或者学习巴赫的赋格曲,或者开始内观禅修(Vipassana Meditation: 一种古老的印度禅修技巧,通过观察呼吸和身体感受来培养正念和洞察力),或者研究斯多葛哲学家(Stoic Philosophers: 古希腊罗马哲学流派,强调理性、美德和与自然和谐相处)。
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And it's very well studied in neuroscientific terms, a really important idea. Without devices, never with devices, or study Bach fugues, or start a Vipassana meditation practice, or study the stoic philosophers.
我每天都去弥撒。我是一名天主教徒,这是我生命中最重要的事情。你做你的。但你必须拥有一些东西。这就是我们谈论的协议的一个例子。
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I go to mass every day. I'm a Catholic, most important thing in my life. Do you. But you got to have something. That's an example of the protocols that we talk about.
“内卷文化”与休闲的真正意义
ADI IGNATIUS: 好的,我来回答另一个听众问题。这是匿名的。而且有点尖锐。我是一个过度追求成就的千禧一代。我的大多数朋友现在都在谈论搬到大院里,放弃公司的“内卷”。这是正确的做法吗?
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ADI IGNATIUS: All right, so I'm going to go to another audience question. This is anonymous. And it's got some sass. I'm an overachieving millennial. And a majority of my friends are now talking about moving to compounds and giving up on the corporate hustle. Is that the right move?
ARTHUR C BROOKS: 不,不,那不是正确的做法。我的意思是,你做你自己,当然,但整个想法——这很有趣,因为去年有一个新闻故事,你们有些人可能还记得。
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ARTHUR C BROOKS: No, no, that's not the right move. I mean, you do you, for sure, but the whole idea of-- it's interesting because there was last year, there was a news story some of you may remember.
对冲基金经理,我的意思是,做对冲基金经理是世界上最糟糕的工作。我的意思是,它非常非常辛苦。你一直处于工作状态。如果你想成功,压力会非常大。
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Hedge fund manager, I mean, being a hedge fund manager is just the world's worst job. I mean, it's just super hardcore. And you're on all the time. It's incredibly stressful if you're going to be successful at all.
这个人,他做了,然后他辞职了。他有几年表现不佳。然后他辞职了。这不是我的朋友。我只是像其他人一样在新闻中读到这个故事。
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And this guy, he does it, and he quits. He had a couple of down years. And he quit. This is not a friend of mine. I just read about it in the news, like everybody else.
他们问他:“你要去做什么?”他说:“我要去海滩上坐着。”我要去海滩上坐着。
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And they asked him, what are you going to go do? He says, I'm going to go sit on a beach. I'm going to go sit on a beach.
我就想:“是啊,四天。”然后你就会把你的妻子逼疯。你会开始感到非常不舒服。你会想要比那更多的东西。
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And I'm like, yeah, for four days. And then you're going to be driving your wife crazy. And you're going to start to get really uncomfortable. And you're going to want something more than that.
大多数人不适合悠闲的生活,更不用说修道院式的生活了。有些人适合修道院式的生活,但肯定不是那些一开始就身处“内卷文化”的人。
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Most people are not made for the chill life, let alone the monastic life. Some people are made for the monastic life, but certainly nobody who's actually been in the hustle culture to begin with.
你需要做的是认真对待“内卷文化”的含义,这样它才能具有生成性、生产性,并对世界充满爱。
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What you need to do is to get serious about what hustle culture means, so it can be generative, and productive, and loving toward the world.
如果你不热爱世界,你的做法就是错误的。如果你只爱自己而排斥世界,你的做法就是错误的。
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If you're not loving the world, you're doing it wrong is what it comes down to. If you're loving yourself to the exclusion of the world, you're doing it wrong is what it comes down to.
所以,从这一点出发的协议包括你如何通过以对待工作同样的认真态度来设计我们称之为休闲(Leisure: 德国哲学家Josef Pieper提出的概念,指一种内在的、非功利性的精神状态,而非单纯的休息或无所事事)的方式,从而融入“内卷文化”。
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And so the protocols from that involve how can you be in the hustle culture by designing what we would call leisure with the same kind of seriousness that you do your work.
现在,这方面的权威是20世纪中叶伟大的德国哲学家约瑟夫·皮珀(Josef Pieper)。他最著名的书非常值得一读。
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Now, the authority on that is Josef Pieper, the great mid 20th century German philosopher, who his most famous book is really, really worth reading.
对于感兴趣的人,它在我的网站阅读清单上。它叫做《休闲:文化的基础》(Leisure, The Basis of Culture)。文化的基础。
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It's on the reading list on my website for those of you who are interested. It's called Leisure, The Basis of Culture. The basis of culture.
他说的不是在海滩上放松,伙计。他指的是以对待你的事业同样的认真态度去学习、敬拜和发展你的灵魂。
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And he's not talking about chilling on a beach, man. He's talking about learning, and worshipping, and developing your soul with as much seriousness as you actually would your career.
我不得不帮助很多努力拼搏的千禧一代,以及像你我这样的工作狂,阿迪,以这种方式重新设计他们的生活,使其具有那种深刻的道德和情感上的严肃性。这就是解决方案。
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And I've had to help a lot of millennials, hard-charging millennials, and workaholic types like you and me, Adi, to redesign their lives in such a way that it has that kind of profound moral and emotional seriousness. And that's the solution.
AI、通用基本收入与尊严
ADI IGNATIUS: 所以我想更多地谈谈人工智能。我想我属于那些认为人工智能令人难以置信的人。它会指数级地变得越来越好。它将消灭许多许多白领工作。
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ADI IGNATIUS: So I want to talk about more about AI. So I guess I'm in the camp of people who think AI is incredible. It will get exponentially better and better and better. It will wipe out many, many, many white collar jobs.
即使是科技乐观主义者似乎也无法合理地说:“哦,但我们会在其他领域创造新的工作。”
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Even the techno optimists don't seem to be able to plausibly say, oh, but we're going to create new jobs in some other fields.
所以劳动力很可能出现非常大的置换,而这些劳动力不会简单地被吸收。但无论如何,请听我说。你可能不同意这一点。
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So a reasonable chance of a very large displacement of labor that won't simply be absorbed. But anyway, go with me for a second. You might disagree with that.
那么谈话不可避免地转向了通用基本收入(Universal Basic Income, UBI: 一种社会福利制度,政府定期无条件地向所有公民支付一笔固定金额的收入)。有些人对这个想法感到震惊。有些人则欣然接受。
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So then the conversation inevitably goes to universal basic income. And some people are appalled by the idea. Some people embrace it.
但对我来说有趣的是,如果,你看,我是一个为工作而生的人。我对此并不感到骄傲。但这与为生活而工作不同。
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But it's interesting to me if, look, I'm a person who lives to work. I'm not proud of that. But as opposed to working to live.
所以我理解我们从工作中获得的满足感。但我不确定这是获得满足感的唯一方式。所以我正在想象一个世界,也许存在某种形式的通用基本收入,但基本上,我们考虑的不是物质财富,而是幸福,国民幸福总值,以及个人幸福。
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So I get the satisfaction that we get from work. But I'm not sure it's the only way to get satisfaction. And so I'm imagining a world where maybe there is some form of universal basic income, but basically, we're thinking not about material wealth, but thinking about happiness, gross national happiness, but individual happiness.
所以如果你摆脱了“我需要工作40小时或50小时来赚钱,这定义了我”的想法,那么UBI的概念可能不会那么糟糕。它可能是一种重新定义我们如何平衡工作与生活,以及我们如何在生活中找到价值的方式。你对此有何看法?
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So that if you got away from the idea I need to work 40 hours or 50 hours to make money, and that defines me, the UBI concept may not be so horrible. It may be a recasting of how we do work-life balance and how we find value in our life. What do you think about that?
ARTHUR C BROOKS: 我写过很多关于非劳动收入(Unearned Income: 指通过非工作途径获得的收入,如彩票、遗产、福利金等)的文章。我写过关于彩票的文章。我写过关于遗产的文章。我还写过关于福利金的文章。
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ARTHUR C BROOKS: I've written a lot about unearned income. And I've written about lotteries. I've written about inheritances. And I've written about welfare payments.
它们对所有这三类人群都有着非常相似的影响,那就是它们倾向于打击人们的积极性。
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And they have much the same effect on all three populations, which is to say that they tend to demotivate people.
现在,我强烈相信安全网。对我来说,那是资本主义制度最伟大的成就,它创造了慷慨,使我们能够支持人们达到一定的温饱水平之上。
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Now, I believe in a safety net, strongly believe in a safety net. To me, that's the greatest achievement of the capitalist system is creating the largesse where we can actually support people above a certain level of subsistence.
那是一个奇妙的奇迹。我对此非常感激。但事实是,不靠自己努力赚钱会极大地打击积极性。
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That's a wonderful miracle. I'm really grateful for that. But the truth of the matter that is it's incredibly demotivating to not earn your way.
人类想要靠自己的努力赚钱。为什么?因为被需要是人类尊严的本质。不被需要是绝望的基础。
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Human beings want to earn their way. Why? Because to be needed as a human being is the essence of dignity. To be unneeded is the basis of despair.
人们不傻。他们知道这一点。如果你来自一个富裕家庭,你有点像个浪荡子,你的父母也那样对待你,但他们说:“好吧,你去市中心开你的蜡烛店,我会资助它。”
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And people aren't stupid. They know it. If you're from a rich family, and you're kind of a wastrel layabout, and your parents treat you that way, but they say, OK, you go do open your candle shop downtown and I'm going to subsidize it.
那是一家很棒的蜡烛店,或者其他什么,你会知道你是在靠爸爸妈妈的福利生活。那会极大地打击积极性,因为我们有无数种方式来理解我们是否被有尊严地对待,我们是被视为正在开发的资产还是被管理的负债。
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That's a great candle shop or whatever it is, you're gonna know that you're on welfare from mom and dad. And that's going to be incredibly demotivating because we have 100 ways from Sunday to understand whether or we're being treated with dignity, whether we're treated as an asset being developed or a liability being managed.
这就是我们在许多公共援助项目中遇到的最大问题。这很多——几乎任何一个人们系统性地依赖非劳动收入的社会,都会变得不那么幸福。
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And that's the big problem that we have with a lot of our public assistance programs. That's a lot of-- almost any system in which people are systematically on unearned sources of income is a society that's going to get less happy.
这就是固有的问题。这就是我最感兴趣于让人们更有效率的原因之一。人们如何才能真正更有效率?
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That's the inherent problem from that. That's one of the reasons that I'm most interested in making people more productive. How can people actually be more productive?
我们如何才能拥有更好的教育系统,发展人们擅长的东西?
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How can we have better education systems that develops what people are good at?
这就是我们真正需要开始运用我们的专业知识和独创性来解决的问题,即如何教导人们,如何以不同的方式学习,以及如何真正找到人们天生具备的效率。
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And that's where we actually need to start actually using our expertise and our ingenuity is figuring out how to teach people, and how to learn different ways, and how to actually find the effectiveness that people naturally have.
因为每个人,每一个人都有令人难以置信的天赋。我们社会的一个污点是,我们只是决定那些在传统课堂环境中表现良好的人,他们才是拥有天赋的人。他们才是获得奖品的人。这是不对的。
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Because people, every single person has incredible gifts. And it's a stain on our society that we've just decided that certain people who do well in traditional classroom settings, that they're the ones who've got the gifts. And they're the ones who get the prizes. It's not right.
同理心陷阱与同情心的区别
ADI IGNATIUS: 人们要求亚瑟多谈谈同理心陷阱(Empathy Trap: 指过度沉浸于他人的痛苦而导致自身麻痹,无法有效提供帮助)。
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ADI IGNATIUS: People are asking for Arthur to say more about the empathy trap.
ARTHUR C BROOKS: 是的,哦,是的,我只是随口提了一下。所以,我们现代社会中最被高估的情绪可能是同理心。
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ARTHUR C BROOKS: Yeah, oh, yeah, I just threw that one out there like a big matzo ball. So probably the most overrated emotion that we have in modern society today is empathy.
同理心听起来真的很好。但它的本质是感受他人的痛苦。
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And empathy sounds really, really good. But what it is is feeling the pain of another.
就其本身而言,它并不有效。实际上可能具有相当大的破坏性。我们都知道这一点。
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And on it's own, it's not effective. And actually can be quite destructive. And we all know this.
我的意思是,最不成功的青少年父母是那些极具同理心的。最成功的青少年父母是富有同情心的。这就是我们必须做出的区分。
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I mean, the most unsuccessful parents of teenagers are extremely empathetic. The most successful parents of teenagers are compassionate. And that's the distinction that we have to make.
同情心有四个部分。你理解别人的问题是什么。你感受它足以与它建立联系。你知道有一个解决方案并且知道它是什么。
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Compassion has four parts to it. You understand what somebody's problem is. You feel it enough to be able to connect to it. You know that there is a solution and know what it is.
你也有勇气去实施这个解决方案,即使你帮助的人不喜欢它。
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And you have the courage to undertake the solution, even if the person you're helping doesn't like it.
这就是做一个好老板的意义。这就是做一个好母亲的意义。这就是做一个好领导者的意义。这就是做一个好公民的意义,那就是永远富有同情心,没有例外。
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That's what it means to be a good boss. That's what it means to be a good mother. That's what it means to be a good leader. That's what it means to be a good citizen is to be a compassionate all the time, with no exceptions.
但如果你只是四处走动,承受着人们的痛苦,你就会瘫痪。你将无法真正帮助那些需要改变的人。
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But if you're just walking around holding people's pain, you're going to be paralyzed. And you're not going to actually help the people that actually need to change.
因为你们大多数人都有孩子。他们不知道自己需要做出哪些改变。他们也不想做出他们需要做出的改变。
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Because most of you have had kids. They don't know the changes they need to make. And they don't want to make the changes they need to make.
你发现自己会说:“听着,我是你爸爸,不是你朋友。”那正是同情心的表达,而不是同理心。
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And you found yourself saying, look, I'm your dad, not your friend. That's an expression of compassion, not empathy right there.
这就是我们需要承担的。我们必须拥有勇气、力量和情绪上的坚韧来做到这一点。
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And that's what we need to take on. And that we have to have the courage, and strength, and emotional fortitude to do just that.
理想的现代办公室
ADI IGNATIUS: 那么,如果你能重塑现代办公室,有几个步骤,或者从零开始创建它。它会是什么样子?
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ADI IGNATIUS: So if you could remake the modern office, a few steps, or create it from scratch. What does it look like?
ARTHUR C BROOKS: 很多牛油果吐司,伙计。那东西很棒。
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ARTHUR C BROOKS: A lot of avocado toast, man. That stuff's great.
ADI IGNATIUS: 我知道就是这样。
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ADI IGNATIUS: I knew that was it.
ARTHUR C BROOKS: 是的,是的。我的意思是,它是一个人们高度协作,互相合作的工作场所。
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ARTHUR C BROOKS: Yeah, yeah. I mean, it's one in which people are highly collaborative and working with each other. It's a workplace in which--
我有一个我非常喜欢的工作场所。这是一家我几年前有幸创办的公司,在那里每个人都有一个功能性技能,占他们工作的75%。
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and I have a workplace that I'm really fond of. It's a company that I was privileged to be able to start some years ago, where everybody has a functional skill that's 75% of what they do.
但他们25%的时间是别人的事。所以每个人都在互相“打探”。
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But 25% of their time is everybody else's business. And so everybody else is in everybody else's grill.
在组织结构图中,你的职位越高,你的地位就越低,因为你要接受你上面七个直接下属的命令,他们会走进你的办公室说:“你是唯一能为我解决这个问题的人。”
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Where the higher up you are in the org chart, the lower you are, because you're taking orders from the seven direct reports above you who are coming into your office and saying, you're the only one who can solve this problem for me.
这就是我真正想要的工作场所,人们来上班是因为他们在工作场所有朋友,而且当你只通过Zoom工作时,会有一种错失恐惧症(FOMO: Fear Of Missing Out,害怕错过某些重要事件或社交体验的焦虑)。
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That's the kind of workplace that I actually want, where people are coming in because they have friends in the workplace, and there's a feeling of FOMO when you're actually doing it just by Zoom.
这就是我真正想要的工作场所。也许它有乒乓球桌,也许没有。但重点是有一种使命感。有一种责任感。有一种爱。这就是我想要的工作场所。
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That's the kind of workplace that I actually want. And maybe it has a ping pong table and maybe it doesn't. But the whole point is that there's a sense of mission. And there's a sense of duty. And there's a sense of love. That's what I want in the workplace.
幸福的终极公式
ADI IGNATIUS: 所以你给出了一些建议,但即使它们也有些复杂。人们今晚可以做的一件事是什么?
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ADI IGNATIUS: So you've given some tips, but even they were a little complicated. What's one thing people could do tonight.
ARTHUR C BROOKS: 是的,让我给——我们来总结一个公式来记住,好吗?这个公式,世界上有一个巨大的谎言公式。那不仅仅是资本主义。那是大自然。
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ARTHUR C BROOKS: Yeah, let me give-- let's put together a formula to remember, OK? And the formula, there's the world's formula that's a big lie. And that's not just capitalism. It's mother nature.
这被写入了人类基因组。这是你的边缘系统(Limbic System)在起作用。它基本上说,如果你想快乐,做三件事。
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This is wired into the human genome. This is your limbic system at work. And it says, basically, if you want to be happy, do three things.
利用人,爱物,崇拜自己。这就是你应该做的。我的意思是,东西很棒,你的洞穴里有更多东西,你的房子里有更多东西,更多东西,爱它,爱它,爱它。
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Use people, love things, and worship yourself. That's what you should do. I mean, stuff is an awesome, more stuff in your cave, more stuff in your house, more stuff, love it, love it, love it.
因为你会通过这种方式找到幸福。利用人,因为他们是为了你的满足和你的抱负而存在的。崇拜自己,因为你是一切的中心。
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Because you'll find happiness that way. Use people because they're there for your gratification and for your ambition. And worship yourself because you're the center of everything.
多做这些,你就会找到幸福。这完全是错误的,但它又如此接近真相。它如此接近以至于迷惑了你。
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Do that a lot, and you'll actually find happiness. That's completely wrong, but it's so close to the truth. It's so close that it beguiles you.
你需要改变动词和名词。这是公式:爱人,因为只有人才值得爱。
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You need to change the verbs and the nouns. Here's the formula. Love people because only people are worth loving.
带着感恩和丰盛地使用物品,因为它们很美,但只使用它们。不要爱它们。
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Use things with gratitude and abundance because they're beautiful, but only use them. Don't love them.
并崇拜你所理解的神圣,因为它值得崇拜。这就是我所说的超越。
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And worship the divine as you understand it because that's worth worshipping. That's the transcendence that I'm talking about.
这样做。践行这个公式,生活绝对会开始改变。我们谈论的所有其他事情都会开始变得有意义。
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Do that. Live that formula, and life absolutely starts to change. And all the other things that we're talking about starts to make sense.
ADI IGNATIUS: 亚瑟·C·布鲁克斯,感谢你做客《HBR思想播客》。
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ADI IGNATIUS: Arthur C. Brooks, thank you for being our guest on the HBR IdeaCast.
ARTHUR C BROOKS: 谢谢。
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ARTHUR C BROOKS: Thank you.
📌 文中提及的人物和组织
人物: Adi Ignatius, Mark Zuckerberg
公司/组织: Harvard Business Review, New York Times, S&P 500