--- author: TVO Today date: '2026-03-18' guest: '' layout: post.njk source: https://www.youtube.com/watch?v=yAWuIwaNYK8 speaker: TVO Today tags: - gen-z - mental-health - youth-support - digital-wellbeing - resilience title: Z世代心理健康：挑战、原因与支持体系 summary: 本期访谈聚焦于Z世代（Gen Z）日益增长的心理健康问题。专家Nicole Koslov博士和Jenny Yuen女士深入探讨了问题根源，包括社会环境变迁、心理健康污名化减少，以及信息爆炸和科技（如社交媒体、AI）的双重影响。访谈揭示了青年面临的经济压力、气候变化焦虑、网络欺凌及新型网络犯罪（如sextortion）等挑战。同时，强调了提供可及、低门槛的心理健康服务，以及家长、学校、政府和雇主在支持青年应对恐惧与担忧中的关键作用。讨论还触及了AI工具在引导青年寻求帮助方面的潜力，以及构建系统性支持以预防长期负面影响的重要性。 insight: '' draft: true series: '' category: psychology area: society-thinking project: [] people: - Nicole Koslov - Jenny Yuen companies_orgs: - Kids Help Phone - Centre for Addiction and Mental Health products_models: - ChatGPT - Copilot media_books: [] status: evergreen --- ### Gen Z 心理健康问题与求助率上升 **Jenny Yuen**: 是的。我认为，你知道，环境变了。心理健康的污名化已经大大减轻。我们看到越来越多的服务和项目在积极倡导寻求帮助的行为和心理健康素养。这是他们成长起来的一代人。而且，你知道，技术也围绕着他们，很多服务和组织也在他们的世界里，努力确保他们意识到心理健康和福祉会面临挑战，事情会产生影响。但同时，也有可用的支持。
Original English **Jenny Yuen**: Yeah. I think that, you know, the environment has changed. The destigmatization of mental health is just much more prominent. And we're seeing many more services and programs that are really talking about promoting help seeking behaviour, mental health literacy. So that's the generation that they've grown up with. And, you know, technology is also all around them where, you know, many of the services and organisations are also in their worlds, really trying to ensure that they are aware that mental health and well-being will be a challenge and things will impact. But at the same time, there are also supports that are available.
**Nicole Koslov**: 嗯，我认为这是个好消息，因为部分原因可能表明，寻求心理支持的污名多年来已经减少了。所以，这可能意味着心理健康促进倡议正在奏效，年轻人知道去哪里寻求支持，组织也在设计更符合青年需求的服务。这些都是好消息。但我担心的是，这不仅仅是越来越多的年轻人认识到他们需要支持并知道去哪里获得，而是经历心理健康问题的人数也在不断增加。
Original English **Nicole Koslov**: Well, I think it's good news because I think partly it suggests that the stigma of seeking mental health support has been reduced over the years. And and so it may be that mental health promotion initiatives are are working, that young people know where to seek support and that organisations are designing their services to better meet the needs of youth. So that's that's all good news. What I worry about, though, is that it's not only that more young people are recognising that they need support and know where to get it, but that the numbers of young people who are experiencing mental health problems has been going up.
### 韧性与影响因素 **Jenny Yuen**: 我认为这与妮可刚才说的有两方面原因。他们也正在经历更多，他们真正地实时处理世界信息。当你面前有如此多的技术时，他们获得的信息量比我们过去要多得多。对吧？所以，他们正在以一种还在发展生活技能和适应能力的方式来处理这些信息。所以他们经历这些是多种原因复合的结果。但同时，他们也确实能获得更多支持。所以这是双向的，对吧？他们经历的更多，但外界的支持也更多。因此，他们需要那种韧性，因为他们正在实时消化更多信息。
Original English **Jenny Yuen**: I think it's twofold to to what Nicole had said as well. They're also experiencing more they're really processing the world in real time. When you have so much technology in front of you, they have so much more information than we would have had. Right. And so and they're processing it in a way where they're still developing their life skills and this ability to be able to adapt. So they're compounded reasons as to why they're experiencing this. But at the same time, they do have access to more support. So it's coming both ways, right? Where they're experiencing more, but there's also more support out there. So they will require that resilience because they're just consuming a lot more in real time.
**Nicole Koslov**: 是的，所以我认为这是一个非常好的观点，当我们谈论韧性时，我们需要思考我们要求年轻人对什么保持韧性？当我们看到，你知道，贫困率、粮食不安全、住房供应，以及你提到的气候变化和所有其他。当下世界存在的问题，重要的是我们不要期望那些经历过最大结构性不平等困境的年轻人，能在韧性方面表现出我们所期望的最高水平。所以我认为，确保我们周围的世界是一个能支持年轻人发展和他们未来希望的地方，这一点非常重要。
Original English **Nicole Koslov**: Yeah, so I think it's a really good point that when we talk about resilience, we need to think about what are we asking young people to be resilient to? And when we look at, you know, rates of poverty and food insecurity and housing supply and as you said, climate change and all the other. Issues that are in the world right now, it's important that we don't expect that the youth who have experienced the greatest structural inequities are that we're expecting the most from them in terms of resilience. So I think I think it's really important to to ensure that our our, the world around us is, is a, is a place that helps support young people and their development and, and, and their hope for the future.
**Jenny Yuen**: 是的，我的意思是，我们在服务中看到了很多关于欺凌、孤独、人际关系的问题，从 2025 年开始，我们注意到关于**sextortion**（性勒索）的对话有所增加。所以。
Original English **Jenny Yuen**: Yeah, I mean, we're seeing a lot in our services around bullying, loneliness, relationships in from in 2025, we started to see an increase in conversations around sextortion. And so.
**Jenny Yuen**: 是的。这实际上就是，基本上就是因为照片或你做过的某件事而被勒索，如果要求不满足就会被公开。所以，我们开始在与年轻人的对话中看到一些这样的趋势。实际上更具体地说，我们看到更多的是男性服务用户。所以，就像妮可说的，年轻人正在经历的事情，在更小的年纪就变得非常复杂。我们的服务对象是 5 到 29 岁，我们从不拒绝年轻人，我们看到越来越多关于自杀和自杀意念、自残、欺凌、孤独的对话。就像我说的，我们开始看到那些新兴趋势，就像多年前网络欺凌成为一个主要问题时一样。我们看到了这些趋势，因为我们身处他们的世界。在感受到痛苦的那一刻，没有比你当下所在的位置更真实的了，拥有一个安全空间并有能力主动寻求帮助。因此，我们获得了大量的坦诚，以及年轻人想要寻求帮助并分享他们经历的能力。
Original English **Jenny Yuen**: Yeah. So this is actually it's basically being extorted for photos or something that you've done where and it'll be released unless there's a demand met. And so we're starting to see some of those trends in our, in our conversations with young people. And actually more specifically, it's we're seeing more male in male service users. So it's really just, you know, what Nicole said too, there's just a lot of complexity in terms of what young people are experiencing at, at younger ages. Our service mandate is actually 5 to 29 that we never turn young people away, and we're just seeing an increase in conversations around suicide and suicide ideation, self-harm, bullying, loneliness. And then like I said, we're starting to see those emerging trends like we did, you know, years before when cyberbullying was becoming a major issue. We're really starting to see those trends because we're in their worlds. There's nothing more local than exactly where you are in the moment that you're feeling them and having a safe space and having that agency to reach out. And so with that, we get a lot of honesty and the ability for young people to want to seek help, but also share what they're experiencing.
**Jenny Yuen**: 我认为，你知道，我们在这里谈论的一些事情就是人际关系和孤独感的复杂性，以及他们如何整体体验世界。这是一种他们找到的应对方式。所以这是我们开始看到新兴趋势的一个方面。因此，这类数据可以帮助我们了解预防和教育可以做什么。你知道，我们在社区里确实在努力进行预防。
Original English **Jenny Yuen**: I think, you know, some of the things that we've talked about here is just the complexity in relationships and loneliness and how they're experiencing the world overall. And it is a way that they are finding a way to cope. So it's one of those things where we're starting to see that emerging trends. So that really that type of data then helps inform what prevention and literacy might do. You know, as we're in communities really trying to, to build prevention as well.
**Nicole Koslov**: 当然，我们看到同样的自残、自杀意念问题。我们看到过去出现的典型心理健康问题，但数量更多，还有物质使用问题，特别是大麻，以及过度使用技术。所以问题真的很广泛。而且我认为，正如珍妮所说，这确实反映出年轻人被要求应对世界上更大的复杂性，并且可能没有积极的应对技巧来处理它。
Original English **Nicole Koslov**: So certainly, we're seeing the same issues with self-harm, suicidal ideation. We're seeing all of the typical mental health problems that have presented in the past, but in greater numbers, issues with substance use and particularly cannabis with technology overuse. So it really runs the gamut. And I think, to Jenny's point, really reflects that young people are being asked to cope with greater complexity in the world and may not have the positive coping skills in order to deal with it.
### 技术与社交媒体的影响 **Nicole Koslov**: 是的，这很有趣。一方面，我们肯定看到 15 到 24 岁这个年龄段，你知道，他们，实际上是整个群体，都表示这有助于他们保持联系，了解时事，他们想学习东西。这真的很。
Original English **Nicole Koslov**: Yeah, it's so interesting. So on the one hand, we certainly see from that 15 to 24 age group, you know, they all of them actually, the whole cohort really says it helps them stay connected to stay current on events and they want to learn things. That's really.
**Jenny Yuen**: 我们也谈到了孤独感。
Original English **Jenny Yuen**: What we talked about loneliness as well.
**Nicole Koslov**: 对，非常有趣。然后在另一方面，我们也听到有负面影响，大约 15 岁以上的群体确实更多地感受到负面影响。然而，这种连接性以及能够做到这一点是他们世界的一部分。所以，这是他们都感受到的那种张力，它确实有负面影响，但也有积极的一面。因此，我们看到很多平台与服务于你们的组织合作开发了很多项目，它们确实专注于素养。你该如何，那些防护栏是什么？你如何使用它，但又如何安全地使用它？你如何确保它实际上促进了积极的心理健康和福祉，并努力防止一些负面影响？
Original English **Nicole Koslov**: That's right. It's so interesting. And then on the flip side, we're also hearing that there are the negative effects where that cohort of kind of 15 plus is really experiencing the negative effects more. However, that element of connectivity and being able to that is part of their world. So it's that, that tension that they, they all feel where it does have negative effects, but it also has positivity. So that's why a lot of the programs that, you know, we're seeing a lot of platforms develop as well in partnership with organisations that are you serving is really focussed on literacy. How do you what are those guardrails? How do you use it, but how do you use it safely? And how do you ensure that it's actually fostering positive mental health and well-being and trying to prevent some of the negative impacts as well?
**Jenny Yuen**: 你介意我们稍微展开讲讲吗？当我们谈论那些防护栏时，我们指的是什么？有什么建议吗？
Original English **Jenny Yuen**: Do you mind if we unpack that a little bit? What are we talking about when we talk about those guardrails? What are some of the advice?
**Jenny Yuen**: 是的，我们确实有年轻人求助过，我们也在 Kids Help 网站上分享一些应对技巧，比如限制时间，了解你要去哪里，打算如何参与，你的朋友们在哪里。所以，能够设定这些界限非常重要，真正理解，你知道，那种“末日滚动”的算法以及所有这些事情，设定时间限制非常重要，也要培养积极的沟通方式，以及你正在关注的内容。
Original English **Jenny Yuen**: Yeah, so we've had certainly young people reach out and some of the coping tips that we share on kids as well is really time making it time bound, understanding where you're going to, how you want to engage with it, where, where your friends might be. So being able to set those boundaries are incredibly important and really understanding the, you know, that the algorithms of doomscrolling and all this thing, putting time limits are incredibly important and also trying to foster those, the positive ways in terms of how you want to communicate through social as well as the content that you're looking at as well.
**Nicole Koslov**: 我相信你和你正在合作的年轻人一起工作，你也能从他们那里学到很多东西。你知道，年轻人不仅熟悉那些我猜我们会开玩笑说“好吧，我们来解读一下”的治疗术语，但其中也有值得学习的东西。但他们如何建立韧性来应对他们如此热衷谈论的某些状况呢？
Original English **Nicole Koslov**: I'm sure that with the young people that you're, you're working with, you're learning a lot from them as well. You know, young people are well versed not only in just therapeutic buzzwords that I think that, you know, we may jokingly be like, well, you know, let's unpack all that, but there's some stuff to learn there. But how do they build resilience to approach some of the conditions they're so keen to talk about?
**Nicole Koslov**: 所以我认为这部分原因在于社交媒体过度使用的负面后果，它有时会让我们远离，你知道，现实生活的联系。我认为这就是我们可以帮助他们建立应对技巧的地方，那就是，你如何与身边的人、与你的社区建立联系？你如何身临其境，并找到我们过去可能一直寻求支持的途径？你知道，年轻人报告说，他们比前几代人更不愿意与父母、家人或其他成年人谈论自己的感受。所以，让周围的成年人能够倾听他们，验证他们的经历，并对他们的感受和经历表现出真正的兴趣，这一点非常重要。
Original English **Nicole Koslov**: So I think this partly gets at some of the negative consequences of social media overuse, which is that it takes them away sometimes from, you know, real life connection. And I think that's where we can help them build coping skills is, you know, how do you connect with people around you, with your community? How do you be physically present and identify ways of accessing support that we might traditionally have looked to in the past? You know, young people are reporting that they're less likely to talk to their parents and their family or other adults about their feelings than than in previous, previous cohorts. So it's really important that that the adults around them make it so that they're likely to open up to them, that they validate their experiences and that they show genuine interest in, in how they're feeling and what they're experiencing.
**Jenny Yuen**: 是的。而且我认为，这正是我们所讨论的，社交媒体如何真正参与进来并促进你的心理健康和福祉？但同时，正如妮可所说，它有它的作用。然后，在你的设备之外，你计划的其他元素是什么？或者你希望如何促进你的积极心理健康？所以，这在我们的所有渠道中一直是一个话题。而且，就像我说的，我们不断看到年轻人求助，就像我说的，这是一种张力。这正是他们保持联系的方式。但同时，我们也想设定那些界限。
Original English **Jenny Yuen**: Yeah. And I think and that's, that's the element that we've talked about as well, is how, how does social actually engage and actually foster your mental health and well-being? But at the same time, exactly what Nicole said, there's a role for that. And then what are the other elements of your plan or the way that you want to foster your positive mental health outside of your devices? So that's been something that's been a conversation across all of our channels. And we're like I said, we're continuing to see young people reach out where it's like I said, it's that tension. It's exactly how they stay connected. But at the same time, we want to set those guardrails.
### 政府、学校与雇主的责任 **Jenny Yuen**: 是的，我认为对我们来说，我们听到的很多关于 Z 世代的想法，尤其是在他们考虑求职和教育方面。这些方面确实存在对负担能力、就业等方面的显著担忧。然后，你还要平衡这些，以及当他们在这些工作中时，实际需要心理健康资源。所以，当我们谈论推广求助时，这也包括支持他们寻求支持的系统。这可能非常昂贵。所以提供，你知道，免费服务或他们能够驾驭一个真正由政府支持、由社区支持的系统的方式，这些对于实现可及性非常重要。所以，这不仅仅是创造可及性，而是实际地实现它。因此，其中一部分是，你知道，资金以及我们支持人们走过这一旅程的能力。
Original English **Jenny Yuen**: Yeah, I think for us, we're hearing a lot, especially in the Gen Z, as they think about, you know, job seeking and education. And those elements are really seeing significant worry around affordability, employment and whatnot. And then you balance that with needing actually mental health resources when they are in these jobs overall. And so when we talk about promoting help seeking, it's also enabling systems that allow for them to reach out for the support. It can be incredibly expensive. And so offering, you know, the free services or ways that they can navigate a system that actually has supported by government, supported by community, those are really important to enable the access. So it's not just about creating the access, it's actually enabling it. And so part of it is, you know, funding and the ability for us to support people through that journey.
**Jenny Yuen**: 是的，我认为其中一部分是让那些接入点变得可及，用一个更方便的说法来说，我们如何出现在他们的世界里？你知道，一个年轻人可能不知道他们需要支持，直到他们真正处于那个时刻。那么，你如何在那个时刻遇到他们，而不是让他们去搜索和导航什么服务可能适合他们？所以，能够有尽可能多的入口，真正将他们引导到一个能够支持他们的生态系统中，无论问题是什么，这真的至关重要。所以，除了资金，正如你所说的，接入点和实现这种接入点，让他们身处他们所在的地方，这就是为什么创新和技术以及身处这些空间如此重要。
Original English **Jenny Yuen**: Yeah, I think part of it is making those access points accessible for, for lack of a better term, how are, how are we showing up in their world? You know, so a young person might not know they need support until they're exactly in that moment. So how do you meet them in the moment as opposed to them needing to search and navigate what service might be appropriate for them? So being able to have as many doors as possible that really lead them into an ecosystem that can support them no matter what the issue is, super is really the key. So outside of funding, to your point, the access and enabling that access being where they are, that's why the innovation and technology and being in those spaces is so important.
**Jenny Yuen**: 是的，我们开始看到，年轻人提到他们被一个对话机器人推荐，然后来到了 Kids Help phone。所以这种整合变得越来越明显，再次，就像无论他们从哪里开始，都会引导他们到适合他们当前需求的资源。
Original English **Jenny Yuen**: Yeah, we're starting to see and young people are referring to the fact that they've been referred by one of the conversation bots, coming to Kids Help phone. So that integration is becoming more and more apparent, where again, it's like wherever they start, it leads them to the appropriate resource that meets them for what they need now.
**Nicole Koslov**: 所以我认为拥有一个服务谱系非常重要。所以，正如珍妮所说，拥有低门槛的服务并且及时提供非常重要。所以，例如，步行服务，像 Kids Help Phone 这样的服务，它们在当下就能满足年轻人的需求。而且，这也为满足他们需求水平和服务于他们具体心理健康问题的服务谱系打开了大门。有些年轻人可能只需要一两次咨询，他们的需求就能得到满足。只要他们能及时获得，并且是基于证据的，并且是由专业治疗师提供的，他们的需求就会得到满足。其他年轻人可能会有更经常性或更长期的 That's why the innovation and technology and being in those spaces is so important. 问题，他们需要更密集、更长期的支持。我们也需要在系统中提供这一点。所以，真正重要的是在正确的时间提供正确的服务，以满足年轻人的需求。
Original English **Nicole Koslov**: So I think it's so important that we have a spectrum of services available. And so to Jenny's point, it's really important that we have low barrier services that are offered in a timely way. So for example, walk in services, services like kids help phone that that meet young people where they are in the moment. And also that that opens the door to a spectrum of services that is targeted to their level of need and to the specific mental health problems they have. Some young people will need, you know, 1 or 2 sessions, and then they'll have their needs met by that. And as long as they can get that in a timely way, and it's evidence based and, and, and by a professional therapist, they'll have their needs met. Other young people are going to have more recurrent or longer term problems that they're going to need something more intensive longer term. And we need to have that in the system available too. So really, it's about having the right services available at the right time to meet young people where they are.
### 未能满足需求的后果 **Nicole Koslov**: 好的，后果是，正如我们在你刚才提到的那份报告中看到的，我们会看到更多的长期残疾索赔。所以，年轻人，当他们正在与心理健康问题作斗争，而这些问题没有立即解决或没有立即开始好转时。这会让他们脱离劳动力。我们看到人们要么离开劳动力市场，要么暂时离开劳动力市场，要么上班但效率不如以往。我们还看到，长期的健康问题，长期来看，可能源于早期的心理健康困扰，物质使用问题。而且，这可能给年轻人带来，如果他们的需求从一开始就没有得到满足。对他们来说，这是长期后果。
Original English **Nicole Koslov**: Okay, so the consequences and and we saw this in, the recent report, that you referenced earlier is that we see more long term disability claims. So, young people, when they are struggling with mental health problems that that don't resolve right away or don't start to get better right away. It takes them out of the workforce. And we see both, both people, coming out of the workforce or temporarily coming out of the workforce or showing up to work, but not being as productive as they might be otherwise. We also see, longer health problems that in the longer term can, come out of early mental health struggles, substance use problems. And, this, this can create, in young people if their needs aren't being met at the outset. Longer term consequences for them.
**Nicole Koslov**: 妮可。珍妮，我们得在这里结束了。非常感谢你的见解和知识。非常感谢。
Original English **Nicole Koslov**: Nicole. Jenny, we are going to have to leave it there. Really appreciate your insights and your knowledge on this. Thank you so much.
**Jenny Yuen**: 感谢您的邀请。
Original English **Jenny Yuen**: Thank you for having us.