职场沟通失败的代价与解决方案
中文翻译：所以我想每个人在这里都经历过职场沟通失败的给予或接受的一方。这公平吗？嗯，我想分享一个我曾给团队发送了一条信息，导致无数小时的无效努力、几个不眠之夜，甚至可能还有一些眼泪的经历。那条信息就是“好的”。是的，就这么简单。一个词，四个字母，没有标点符号，没有表情符号，只是“好的”。我敢打赌你们期待的是一些更有争议或更刺激的东西。所以接下来发生的事情是这样的：我的团队正在为即将到来的董事会会议准备一份重要的演示文稿。在截止日期临近的时候，项目经理查理给我发了一封邮件，附带了演示文稿，并问道：“我们能把这个发给董事会主席征求反馈吗？”那天晚上我一边做晚饭一边审阅了演示文稿，但我非常高兴——它完全没问题，关键信息、图表都到位了——以至于我甚至没有收到任何反馈。但在炉灶上水快要沸腾，而我的狗正试图从柜台上偷鸡时，我只是忘了回复那封邮件。第二天，查理给我发了一条快速的 Slack 消息：“我们能继续了吗？”我当时正在另一个电话会议上，但我不想再耽搁回复了，所以我只是说“好的”。第二天早上，我查看了我的收件箱，发现查理给我发了一封详细的邮件，附带了一个全新的演示文稿，我感到困惑。我打电话给他问：“嘿，查理，怎么回事？”他沮丧地承认，他将我的“好的”理解为“嗯，这可以接受吧”。那个简单的“好的”让我的整个团队都陷入了混乱。
Original English
So I'm sure everyone here has been on the giving or receiving end of a workplace communication failure. Is that fair? Well I want to share a time when I sent a message to my team that created countless hours of wasted effort, a few sleepless nights, and maybe even some tears. That message was "Sure." Yep, that's it. One word, four letters, no punctuation, no emojis, just "sure." I bet you were expecting something a little bit more controversial or spicy. So here's what happened. My team was working on an important presentation for an upcoming board meeting. And right on deadline, the project manager, Charlie, sent me an email with a presentation and said, "Are we OK to send this to the board chair for feedback?" I reviewed the presentation that evening while simultaneously making dinner, but I was delighted -- it was spot on, key messages, graphics -- so much so that I didn’t even have any feedback. But as water is boiling over on the stove and my dog is trying to steal chicken off the counter, I just forgot to respond to the email. The next day, Charlie sends me a quick Slack: "Are we OK to proceed?" I was on another call, but I didn't want to delay my response further, so I just said "Sure." Well the next morning, I checked my inbox and I have this detailed email from Charlie with a whole new presentation attached, and I was confused. I called him up on the phone and I said, "Hey Charlie, what's going on?" Defeated, he admitted that he interpreted my "sure" to mean "Meh, this is OK, I guess." That simple "sure" spun out my entire team.沟通失误的普遍性与经济成本
中文翻译：但想想更严重的问题。你们或你们的团队有多少次走错了项目的方向，或者因为缺乏进展而感到沮丧，甚至可能在根本不是分歧的情况下花了数小时甚至数天时间进行争论？所以你并不孤单，因为员工和高管中，86%的人将职场失败归咎于无效沟通。仅美国企业每年就因沟通不畅损失了1.2万亿美元——一个天文数字。所以这不仅仅是关于友好和外交辞令。沟通失误是昂贵的。它会损害员工士气，阻碍进展并增加人员流动率。
Original English
But think about the bigger ones. How many times have you or your team gone down the wrong path on a project, or felt frustrated by lack of progress, or maybe even spent hours or days in a disagreement that wasn't even a disagreement in the first place? So you're not alone because employees and executives, 86 percent of them, blame workplace failure on ineffective communication. And US businesses alone lose $1.2 trillion -- trillion dollars -- a year as a result of miscommunication. So this isn't just about being nice and diplomatic. Miscommunication is expensive. It hurts employee morale, it stalls progress and it increases turnover.建立沟通风格标签的策略性临在
中文翻译：所以我想提供一个简单的解决方案来解决这个问题。它所需的努力是最小的——我们都喜欢这种方法。你今天就可以做到，而且成本很低，甚至可以免费。准备好了吗？增强沟通有效性的最佳方法是告诉人们你如何最好地沟通，以及如何最好地与你沟通。这很简单。但我们如何在实时中实现这一点，并以一种让信息对我们互动的人来说都可及的方式来实现呢？我们大多数人都有电子邮件签名、社交资料或内部目录资料，通常包括姓名、职位和联系方式。如果我们规范化添加另一项高度可见的信息——一个沟通风格标签，它涵盖两个关键信息点呢？第一，我们如何最好地沟通：电子邮件、电话、短信、Slack以及你为自己设定的任何职场规范，比如工作时间或受保护的专注时间。第二，我们如何展现出最好的自己或者避免陷入困境。例如，我的沟通风格标签是：“最适合在早会中发挥作用。提前提供详细背景以实现最快的决策。”
Original English
So I want to provide a simple solution to address this. It’s minimal effort -- we all like that. You can do it today. And it's low cost, maybe even free. Are you ready? The best way to enhance communication effectiveness is to tell people how you best communicate and how best to communicate with you. It's pretty simple. But how do we do this in real time and in a way that the information is accessible to those that we engage with? Most of us have an email signature, a social profile, an internal directory profile that typically includes name, title, contact information. What if we normalize adding another highly visible piece of information: a communication style tag that covers two critical pieces of information? One, how we best communicate: email, phone call, text, Slack and any workplace norms you've set for yourself, like working hours or protected focus time. And two: how we show up as our best selves or avoid getting tripped up. For example, my communication style tag: "Thrives best in morning meetings. Provide detailed context in advance for fastest decision making."案例驱动：从舒适区到领导力转型
中文翻译：现在我想分享另一个故事，如果可以称之为沟通失误的话，它将展示我如何用这个方法与我的团队一起实践。几年前，我加入了一家金融科技初创公司，我的第一个任务是为首席执行官制定一个战略路线图。我当时对产品了解不多，但幸运的是，我团队里有一位名叫凯特（Kate）的杰出女性从第一天起就在公司工作，我想和她谈谈。现在我是一个外向者——我喜欢头脑风暴。进入会议室，带着白板，把想法投向墙上——看看什么能立住。所以我为凯特的日程安排了一个会议，“路线图讨论”，我知道这很详细，然后我等到了会议。我准时出现，兴奋地开始抛出各种想法，结果却被她完全的茫然凝视着。我不知道凯特是没兴趣还是完全害怕我，但我尴尬地结束了这次会议，离开时感到有些沮丧。但当天晚些时候，凯特给我发了一封邮件，里面有五个经过深思熟虑、非常棒的想法，她都带到了桌面上。我意识到这次自发的头脑风暴在我沟通的舒适区内。对凯特来说则不然。这对我是个转折点。要成为高效团队的领导者，你需要投资去了解他们的沟通风格，并分享你自己的风格。所以我在一次团队会议上把他们聚在一起，并让他们创建他们的沟通风格标签。虽然我们不能100%地满足每个人的偏好，但这些信息是知识，它赋予了我们做出更好选择和在可能的情况下适应的能力。
Original English
Now I want to share another story, [a] communication mishap if you will, that'll show how I brought this into play with my team. A few years ago, I joined a fintech startup, and my first task was to put together a strategic road map for the CEO. I didn't know much about the product yet, but lucky for me, [a] brilliant woman named Kate on my team had worked at the company since day one, and I thought I should talk to Kate. Now I’m an extrovert -- I love a brainstorm. Get in a conference room with a whiteboard, throw ideas against the wall -- let’s see what sticks. So I throw a meeting on Kate's calendar, "road map discussion," very detailed, I know, and I wait for the meeting. I show up, I start excitedly spewing ideas left and right, and I am met with [a] total blank stare. I don't know if Kate is disinterested or totally terrified of me, but I awkwardly end this meeting and leave a bit frustrated. But later that day, Kate sends me an email that has five very well-thought-out brilliant ideas that she brought to the table. I realized that this spontaneous brainstorm was in my communication comfort zone. Not so much for Kate. This was a turning point for me. To be a leader of highly effective teams, you need to invest in understanding their communication styles and share your own as well.风格标签的实践：理解不同人的沟通模式
中文翻译：所以，我让大家聚在一起开会，并让他们创建他们的沟通风格标签。现在，我们不能在100%的时间内满足每个人的偏好，但这些信息是知识，它赋予了我们做出更好选择和适应（如果可能的话）的能力。或许不出所料，凯特是一个内向者。她更喜欢异步沟通，这样她可以仔细地处理她的想法。凯特的沟通风格标签是：“白天用电子邮件进行最快的回复。偏好书面交流，以便能给出深思熟虑、清晰的回复。”然后是我的同事迈克（Mike）。迈克永远不会回复我发给他的内部消息系统的消息。他会直接把我晾在一边。他可能几天、几小时甚至完全不回复。所以我灾难化了这种情况，我说：“我哪里不对劲？迈克不喜欢我吗？他觉得我的问题很傻吗？”结果发现迈克是个外向者。他白天必须关闭 Messenger——否则他会整天和同事闲聊。不是我。迈克的沟通风格标签是：“紧急事务用短信，适应不同的沟通风格，但更喜欢面对面的互动。”大多数外向者都会这样做。
Original English
So I got them together at a team meeting and I asked them to create their communication style tags. Now, we can't accommodate everybody's preferences 100 percent of the time, but the information is knowledge that gives us power to make better choices and to adapt if possible. Perhaps unsurprisingly, Kate is an introvert. She prefers asynchronous communication so that she can thoughtfully process her ideas. Kate’s communication style tag is: "Email for fastest response during the day. Prefers written comms to enable thoughtful, clear responses." Then there's my colleague Mike. Mike would never respond to the messages I would send him on our internal messaging system. He would just ghost me. He wouldn't respond for days, hours, sometimes, just not at all. So I catastrophized the situation and I said, "What's wrong with me? Does Mike not like me? Does he think my questions are silly?" Like, what is going on here? Turns out Mike's an extrovert. He has to turn off messenger during the day -- otherwise he would just chit-chat with colleagues all day long. It wasn't me. Mike's communication style tag is "Text for urgent matters, adaptive to communication styles, but prefers a live interaction." Most extroverts do.快速应用：构建你的个人沟通风格标签
中文翻译：到目前为止，我希望你们开始思考了：你的沟通风格标签是什么？想想那两个关键要素以及它们如何适用于你。你最好地沟通的方式是什么？是过电子邮件？还是面对面的电话、短信等？你是在早上像我一样进行最好的思考，还是为专注时间保护周五？你如何展现出最好的自己？你需要像凯特那样有时间进行深思熟虑的书面回复，还是对视觉线索的反应更好，并更喜欢实时互动或视频？我将给你提供几个快速示例，看看什么能引起共鸣。我的同事凯利（Kelly），她一直忽略会议邀请，直到我问发生了什么事。她告诉我没有议程的会议让她感到焦虑，所以她就没出现。我们解决了这个问题。凯利的沟通风格标签是：“每天检查两次电子邮件。需要议程。”分析师马特（Matt）会抗拒在 Slack 或 Teams 上使用简短消息。他生活在详细的电子表格和1500字的邮件中。马特的沟通风格标签是：“深度邮件阅读者。只接受完整背景信息。”我的朋友丽兹（Liz）喜欢语音备忘录。你给她发条短信，她就给你回一条语音备忘录。她的沟通风格标签是：“语音备忘录爱好者。发送简短消息以获取快速更新，避免长文本。”然后是我合作过的项目经理路易斯（Louis），他会和团队进行每日站会，但拒绝晚上的会议。他需要那段时间来思考。他的沟通风格标签是：“早会大师。午饭前把所有东西都安排好。下午是用来思考的。”
Original English
By now, I hope you’re starting to think: what is your communication style tag? Think about the two key ingredients and how they apply to you. How do you best communicate? Is it over email? Live phone calls, text, etc.? Do you do your best thinking in the morning like me, or do you protect Fridays for focus time? How do you show up as your best self? Do you need time for thoughtful, written responses like Kate, or do you respond better to visual cues and prefer live interaction or videos? I'll give you a few more rapid-fire examples, see what resonates. My colleague Kelly, she was ghosting meeting invites until I asked what was going on. She told me that an agendaless meeting gave her anxiety, so she just didn't show up. Well we fixed that. Kelly's communication style tag is "Checks email twice daily. Agenda is required." An analyst, Matt, would balk at shorthand messages over Slack or Teams or other shorthand communication tools. He lived in detailed spreadsheets and 1,500-word emails. Matt's communication style tag: "Email deep diver. Full context only." My friend Liz loves a voice memo. You send her a text message, and she sends you back a voice memo. Her communication style tag is "Voice memo enthusiast. Send brief messages for quick updates, avoid long texts." And then a project manager I worked with, Louis, he would hold daily stand-ups with his team, but he refused late-afternoon meetings. He needed that time to think. His communication style tag is "Morning meeting maven. Books everything before lunch. Afternoons are for thinking."最终行动：将沟通风格标签融入日常
中文翻译：所以，如果你是团队领导、经理，或者只是厌倦了职场摩擦的人，请从这里开始。创建你的沟通风格标签，与你的团队进行规范化处理，并以高度可见的方式执行它，这样人们才能在日常生活中拥有这些信息。与你的客户、同事、朋友分享它。越多人采用这种改变，它就会越有效。想想这如何可以应用到你的个人生活中。我的伴侣查理几个月前对我提了一句：“我收到一个邀请我们去乘激流漂流的邮件。我们今晚必须回复。你参加吗？”我有大约一百万个问题：这是露营旅行吗？那里有淋浴设施吗？到底谁会参加这次旅行？现在他应该已经更了解我了，那又是一场完全不同的TED演讲。但也许这个微妙的提醒——我需要高级背景信息才能做出快速决策——对我们的关系来说也会更好。这不仅仅是一个好主意。这些信息是数据。数据帮助你做出更好的明智决策，从而带来更好的结果。当我们告诉人们如何最好地与我们合作时，我们不仅提高了沟通效率，我们建立了信任，我们更快地前进，我们感觉压力更小，我们建立起真正能工作的团队。所以，你的沟通风格标签是什么？谢谢大家。（掌声）