颠覆导师神话,发掘成长机遇
关于导师制,我们常听到一些普遍的疑问,比如“罗伯特,你能做我的导师吗?”。然而,许多人对导师制的理解存在误区。最大的迷思之一是认为你需要一位像《创智赢家》(Shark Tank) 里的嘉宾,或者某个家喻户晓的名人、领袖来担任你的导师。实际上,一位导师的核心作用是传授在你职业生涯当前阶段最有帮助的知识。你可以从任何人那里学习。
导师制的第二个迷思是认为它是一种恒定不变的关系。这完全不符合事实。当你23岁刚开始进入一家公司时,你所需的建议会与45岁时成为一名高级副总裁时所需的大相径庭。因此,你的导师,正如你的生活一样,会随着时间而改变。
另一个普遍的迷思是,成为导师存在一个正式的流程,好像你需要签署一份看不见的合同才能成为导师。事实上,我生命中一些最重要的导师,他们甚至不知道自己曾是我的导师。例如,我曾经最伟大的导师之一是沃伦·阿维斯(Warren Avis),他创立了Avis Rent A Car。如果他今天还在世,你问他:“你是否曾指导过罗伯特?”他可能会回答:“我不知道你在说什么。” 导师制(Mentorship)有时仅仅是通过观察、学习和潜移默化(osmosis)来实现的。因此,它不必是一种正式的关系。你可以在很多很多不同的途径中学习、阅读、参与,尤其是在当今的YouTube时代。我上传了数千小时的YouTube视频,你可能想问的任何问题,我大概都已经以某种形式在网络上解答过了。
Original English
One of the most common questions we get or emails I get is, "Robert, can you be my mentor?" No. No. I'm way too busy. I have a lot of stuff going on. Biggest myth with mentorship is that you need a guy from Shark Tank to be your mentor, or you need some celebrity or some leader everybody knows. The entire role of a mentor is to teach you something that helps you at this point in your career. You can learn from anybody. The second myth of mentorship is that it's a constant. It's just not true. When you're 23 and starting in an organization, the advice you need is going to be completely different than when you're a senior vice president at 45 in an organization. So your mentors, like your life, will change over time. One of the other big myths is that there is a formal process of being a mentor, that you somehow sign this invisible contract or something that you're a mentor. Some of my biggest mentors in my life had no idea they were mentors to me. Like, one of the biggest mentors I ever had was Warren Avis, the guy who started Avis Rent A Car. I mean, if he was still alive today and you asked him, "Were you a mentor to Robert?" He would say, "I have no idea what you're talking about." Mentorship sometimes is simply by watching, learning, and osmosis by taking it all in. So it doesn't have to be a formal relationship. You can just learn, read, engage in many, many different ways, especially today with YouTube. I've done thousands of hours of YouTube videos. There's probably no question you want to ask me I haven't answered somewhere out there in the world.
要学习并寻找导师,首要的关键是保持完全的开放心态。自我意识(Ego)扼杀过比任何事物都多的职业生涯。无论你多么出色,多么不可思议,你的想法多么了不起,一点点的谦逊(Humility)都是有益的。保持开放心态的首要关键在于接受这样一个观念:你可能并非拥有所有答案。自信是好事,但傲慢(Arrogance)则是坏事。如果你觉得世界没有什么可以教你的,那么你就无法从世界中学习。导师制本质上是关于学习。它是关于在生活中成为一个持续的学习者,你可以向任何人学习。我学到的最重要的一课之一,是来自一位清洁工,他拥有令人难以置信的工作纪律,以及对完美和持续改进的狂热追求。所以,学习的机会无处不在。
这种关于导师制或机会的想法,由一位我视为导师的人——他给我讲了“红车理论”(Red Car Theory)——而深刻地印在了我的脑海中。如果我今天问你,在上班路上看到了多少辆红色的汽车,你可能会认真思考,然后说:“我真不知道。也许看到了几辆。我确定看到了几辆。”但你并不知道确切数字。但如果我说:“明天上班路上,请数一数你会看到多少辆红色的汽车。”你就会去做。机会就像这样,导师制也类似。当你对其保持开放时,它就无处不在。所以,请对它保持开放,去寻找它,然后永远不要害怕去提问。
我的普遍人生经验是,虽然有些人回家会打他们的狗,他们不是好人,但我遇到的98%的人都是非常友善的。而且,如果你寻求帮助,大多数时候,人们都会乐意帮助你。所以,永远不要害怕寻求帮助。
一个伟大的导师-学员(mentee,一个有趣的词,我不知道为什么,我总是想到海牛(manatee)这个词)关系的关键是什么?是关系(Relationship)。第一点是尊重时间(Respect for time)。我是一个非常、非常忙碌的人。我并不是以傲慢的方式说这句话。如果我有空闲时间,你知道我想做什么吗?我想和我的孩子们在一起。我可能不想和你在一起。所以,第一点是尊重导师的时间。另一件事是找到合适的时间问对的问题。你知道,在一段关系中自然而然地发生并顺利进行的事情,会起到很好的作用,并且知道如何沟通。
举个例子,马克·库班(Mark Cuban)从不接电话,他讨厌打电话。但如果我晚上10:30给他发邮件,他会在三分钟内回复我。所以,这在于了解如何与人沟通。我本人也一样。我讨厌给人们打电话,因为电话要求我打断我一天的工作来和你交谈,而电子邮件则可以在我合适的时间回复。
我认为另一件事是,个人事务和工作之间存在一条界限。人们常常在工作中说“我们就像一个大家庭”,但现实并非如此。我的公司不是我的家人,它是我的生意。我的家人才是我的家人。总有一条界限让我感到不适,比如人们想在晚上或某些时候跨越这条线,从而占用我陪伴家人的时间。所以,我认为关键是清晰地理解界限(Boundaries)是什么,而每个人情况都不同。有些人非常善于社交,他们希望你在周末打电话给他们。我可不希望你在周末给我打电话。所以,你只需要理解这一点。但我每天早上五点就起床了,通常在九点之前不会收到大量邮件。所以,如果你在早上五点到九点之间联系我,那对我来说是绝佳的时间。但这取决于你。你必须了解我的工作方式,才能最大限度地从我这里获得帮助。
Original English
The first key to learning and finding a mentor is to be completely open to it. Ego has killed more careers than anything else in the world. As great as you are, as incredible as you are, as great as your idea is, a little bit of humility helps. The first key to it is being open to the idea that you may not have all the answers. And it's great to be confident. It's bad to be arrogant. You can't learn from the world if you feel the world has nothing to teach you. Mentorship is really about learning. It's about being a constant learner in life, and you can learn from everybody. One of the greatest lessons I ever learned was from a janitor, who had an incredible work discipline and a really fanatical drive for perfection and constant improvement. So it's all around you. This idea of mentorship or opportunity was really driven home to me by somebody I considered a mentor who told me about the red car theory. So if I asked you today how many red cars you saw on the way to work, you probably would think about it. You'd say, "I don't really know. Maybe I saw a couple. I'm sure I saw a couple." But you wouldn't know. But if I said to you, "Tomorrow on the way to work, count the amount of red cars that you're going to see," you would do it. Opportunity is like that, and mentorship is like that. When you're open to it, it's all around you. So be open to it, look for it, and then never be afraid to ask. My general experience in life is while there are people who go home and beat their dogs, and they're not nice people, 98 percent of the people I've encountered are super nice. And if you ask for help, most of the time, people will help you. So never be afraid to ask for help. What is the key to a great mentor, mentee — always a funny word. It's like manatee. I don't know why. I always think of the word manatee. Relationship. Number one is respect for time. I am a very, very busy guy. Now I don't mean that in an arrogant way. And if I have free time, you know what I want to do? I want to hang out with my kids. I probably don't want to hang out with with you. So number one, it's respecting the mentor's time. The other one is finding the right time to ask the right questions. And, you know, things that are natural and flow in the course of a relationship work out really well and knowing how to communicate. I'll give you an example. Mark Cuban doesn't talk on the phone ever. He hates talking on the phone. But if I emailed him at 10:30 tonight, he'd get back to me within three minutes. So it's knowing how to communicate with somebody, and I'm the same way. I hate talking to people on the phone because a phone call requires me to disrupt my day in order to talk to you, whereas an email, I can respond to in the right amount of time. And I think the other one is there's an element of personal and work. There's a line. You know? People often say at work that work is like we're one big family, and the reality is we're not. You know? My company was not my family. It was a business. My family was my family. And so there's always that line that made me uncomfortable where people wanted to cross it at night or at certain times that took away from my family. So I think it's clearly understanding what the boundaries are, and everyone is different. Some people are incredibly social, and they want you calling them on the weekends. I don't want you calling me on a weekend. So it's just understanding that. But I'm also up at five o'clock in the morning every day, and, typically, I don't get bombarded with emails at nine. So if you reach out to me between five and nine, that's a great time for me. But that's on you. You have to know how I work in order to get the most effect from me to help you.