错误并非问题,对失败的恐惧才是症结 Norges Bank Investment Management 2024-12-27

拥抱错误:从挪威石油基金的教训说起

在座的各位,最近有没有人犯过错误?请举手。是的,我想到了。这里没有那么多完美无缺的人。

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Is there anyone here who has made a mistake recently? Raise your hand. Yes, I thought so. Not so many flawless people here.

没有人喜欢犯错,尤其是不喜欢犯下会带来严重后果的错误。而当我们在挪威石油基金(Norges Bank Investment Management: 挪威政府全球养老基金,管理挪威石油财富的投资机构)犯错时,涉及的数字会变得非常庞大。

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No one likes to make mistakes, especially not if it has major consequences. And when we make mistakes in the Oil Fund, the numbers become very large.

想象一下,下班回家后告诉家人,今天我犯了一个错误,它损失了80个养老院床位、50个球池和挪威西部的一条隧道。这可不好玩。

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Imagine coming home after a day at work and telling your family that today I made a mistake, and it cost 80 nursing home places, 50 ball pits, and a tunnel in Western Norway. Not fun.

最近,我们在挪威石油基金就犯了这样一个错误。我们在衡量自身表现的指数中犯了一个计算错误,那个错误让我们损失了9亿挪威克朗(Norwegian kroner: 挪威的货币单位)。

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And recently, we made such a mistake in the Oil Fund. We made a calculation error in the index we measure ourselves against, and that error cost us 900 million Norwegian kroner.

9亿挪威克朗!我们原以为是一个万无一失的过程,结果却出现了漏洞。我们认为完全不可能发生的事情,却发生了。

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900 million Norwegian kroner. What we thought was a watertight process turned out to leak. What we thought was completely impossible happened.

我当时有几位同事情绪非常低落。后来我们纠正了错误,并确保它永远不会再发生。

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And I had several colleagues who were heading straight down to the basement. Then we corrected the error, and we have ensured that it can never happen again.

为什么会这样呢?因为没有人躲藏。我们没有因此而责骂任何人,因为众所周知,没有了头脑,思考就会变得迟钝。

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Why? Because no one hid. We didn't bite anyone's head off, because as is known, without a head, one thinks poorly.

解雇一个犯了错误的人,那是一种昂贵的成人教育。

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Firing someone who has made a mistake is expensive adult education.

追求完美无缺的代价

我们都同意一件事:犯错误从来都不是好事。但是,如果我们试图做到百分之百的完美无缺,那会发生什么呢?

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We can all agree on one thing: making mistakes is never good. But if we try to be 100% flawless, what happens then?

我在公共部门工作,对此我感到非常自豪。是的,这份工作可不是那么容易得到的。

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I work in the public sector, and I am really proud of that. Yes, it wasn't so easy to get that job.

在那里,人们不喜欢犯错。有时,似乎我们唯一的职责就是不犯错误。说得有点直白,我们不是以做得好不好来衡量,而是以不犯错来衡量。而这样的衡量方式并不会带来多少好的解决方案。

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Uh, there, people are not happy when mistakes are made. Sometimes it almost seems like the only job we have is not to make mistakes. To put it a bit bluntly, we are not measured by whether we do something good; we are measured by whether we don't make mistakes. And that doesn't lead to many good solutions.

这就是我们今天在这里的原因,是为了谈论解决方案和领导力。如果我们在挪威石油基金不犯错误,那就意味着我们没有承担风险。那样我们就赚不到钱。

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And that's why we are here today, to talk about solutions and leadership. And if we don't make mistakes in the Oil Fund, it means we're not taking risks. Then we don't earn money.

拥抱经过计算的风险

而这正是我们的工作。我说的不是那种跳出飞机,然后希望在下降途中找到降落伞的风险。不,我指的是经过计算的风险,在这种情况下,犯错误并非错误。

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And that is our job. And I'm not talking about the kind of risk where you jump out of a plane and hope you find a parachute on the way down. No, I'm talking about calculated risk, and then it's not wrong to make mistakes.

承担风险是所有不想停滞不前的活动的一部分,没有人愿意停滞不前。那么,我们就必须接受错误会发生,而且我们甚至必须稍微喜欢它。

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Taking risks is part of any activity that doesn't want to stand still, and no one wants that. Then we must accept that mistakes happen, and we must actually like it a little too.

因为如果基金内部存在一种没有人愿意承担风险的文化,那么就不会有解决方案出现。我们永远不会尝试任何新事物,也不会有任何学习。事实上,在错误的另一端蕴藏着许多宝贵的学习。

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Because if we have a culture in the fund where no one wants to take risks, then no solutions will emerge. We never try anything new, and there will be no learning. There is, in fact, a lot of good learning at the other end of a mistake.

所以,当我听说出了问题时,我尽量不生气,不恼火。我变得好奇。

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So when I hear that something has gone wrong, I try not to get angry, not irritated. I become curious.

我并非唯一有这种想法的人,因为不久前,我们在挪威石油基金启动了一个名为“In Good Company”的播客。在那里,我们不仅仅与挪威最优秀的领导者对话,我们还与全世界最优秀的领导者对话。

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And I'm not alone in this, because a while back, we started a podcast in the Oil Fund called 'In Good Company.' There, we don't just talk to the best leaders in Norway; we talk about the best leaders in the whole world.

你们可能认为领导者是不喜欢犯错、觉得犯错很尴尬的人。但让我们听听摩根士丹利(Morgan Stanley: 美国一家全球性的金融服务公司)首席执行官詹姆斯·戈尔曼对此有何看法。

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And you might think that leaders are people who don't like mistakes and find them awkward. But let's hear what James Gorman, the CEO of Morgan Stanley, thinks about this.

“当然,我们会做错事。我们总会做错一些事。我们确实犯过错误。与其说‘为什么会发生这种事?这怎么可能发生?’不如把它看作是推动一个复杂组织前进的一部分。”

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"Of course, we get things wrong. We're going to get something wrong. We've done things wrong. Rather than saying, 'Why did that happen? How could that possibly happen?', it's part of moving a complicated organization forward."

美欧心态差异:对失败的恐惧

我是在去年11月在美国住了一个月时进行这次对话的。如果说美国人有什么擅长之处,那就是拥有远大的抱负和敢于承担风险。当然,有时也会出错。

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I had this conversation when I lived in the USA for a month in November. And if there's one thing they're good at in the USA, it's having sky-high ambitions and taking risks. Of course, sometimes things go wrong there too.

但事实是,在美国,一切都蓬勃发展;增长远高于欧洲。为什么会这样呢?

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But the fact is that in the USA, things are booming; growth is much higher than in Europe. Why is that?

我相信这是因为他们不那么害怕失败。在欧洲,如果我们犯了错误,我们不会得到第二次机会。很少有人喜欢出丑,我们也不需要喜欢它,但我认为很多人就是太害怕失败了。

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I believe it's because they are less afraid to fail. Here in Europe, if we make a mistake, we don't get a second chance. Very few people like to mess up, and we don't need to like it, but I think many are simply too afraid to fail.

这是完全人性化的,因为你希望在老板和同事面前表现得尽可能好。没有人喜欢被训斥。

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It's completely human, because you want to appear as good as possible to your boss and your colleagues. No one likes to be scolded.

领导者的角色:创造安全的试错环境

这就是你们作为领导者所要关注的。如果你们要从这次演讲中带走一件事,那就是:消除那种恐惧;让犯错变得安全。

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And this is what it's about for you as leaders. If you are to take one thing from this lecture, it is this: remove that fear; make it safe to fail.

如果人们害怕失败,就不会有风险,没有解决方案,没有增长,也没有人敢在犯错后说出来。

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If people are afraid to fail, there will be no risk, no solutions, no growth, and no one dares to talk about it when they have made a mistake.

我相信,如果你不犯错,那说明你还没有尝试足够困难的事情。

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I believe that if you don't fail, you haven't tried anything difficult enough.

布鲁克菲尔德(Brookfield: 一家全球领先的另类资产管理公司)的首席执行官布鲁斯·弗拉特这样说:

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Bruce Flatt, who is the CEO of a company called Brookfield, says this:

“如果你惩罚错误,就没有人会承担风险。我们希望这里的文化能够成长、卓越、尝试新事物,并从小的错误中学习。评判它们很重要。”

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"If you punish mistakes, no one will ever take a risk. We want the culture of the place to grow, excel, try things, and learn from small mistakes. Judging them is important."

那么,如何消除那种恐惧呢?

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So, how do you remove that fear?

承认错误,建立信任

嗯,你从自己开始。你承认错误。令人难以置信的是,如果你承认错误,人们会更信任你,而不是更少。

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Well, you start with yourself. You admit mistakes. What's incredibly interesting is that if you admit mistakes, people trust you more, not less.

就我而言,可以说错误已经够多了。把自己的错误公之于众,登上《每日商业报》(Dagens Næringsliv: 挪威主要的商业报纸,常缩写为DN)的头版,对所有人来说可能不是一个好策略,因为这正是我身上发生的事情。

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As for me, there are enough mistakes to go around, so to speak. And it might not be a good strategy for everyone to spread their mistakes all over the front page of Dagens Næringsliv, because that's what happened to me.

我被我们的网络安全团队入侵了,然后点击了一个我不该点击的链接。结果整个《每日商业报》的头版都报道了这件事。

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I was hacked by our cybersecurity team and clicked on a link I shouldn't have. The entire front page of DN.

承认错误并不好玩。我也不觉得好玩。但我们可以训练自己,无论是作为个人还是作为团队。

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It's not fun to admit mistakes. I don't think so either. But we can train ourselves in it, both as individuals and as groups.

从错误中学习,不断进步

让我们一劳永逸地面对现实:没有人是完美无缺的。但引用一位前首相的话:“当有这么多错误可供选择时,为什么要一遍又一遍地犯同样的错误呢?”

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Let's just face it once and for all: no one is flawless. But to quote a former prime minister: 'Why make the same mistake over and over again when there are so many to choose from?'

如果我们从错误中学习,我们就不会再犯同样的错误。那样我们就可以把时间花在犯新的错误上。

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If we learn from our mistakes, we won't have to make them again. Then we can use our time to make new mistakes.

当事情出错时,我们如何处理错误,这很大程度上说明了我们作为领导者的素质。

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How we handle mistakes when things go wrong says a lot about us as leaders.

我在美国的时候,也和花旗集团(Citi: 一家全球领先的银行和金融服务公司)的首席执行官简·弗雷泽聊过。她非常酷,直言不讳地说:

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When I was in the USA, I also got to speak with Jane Fraser, the CEO of Citi. She's really cool and says it straight out:

“我不需要成为一个混蛋。做一个混蛋和坦诚待人、清晰明了、然后给予支持,这之间有很大的区别。”

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"I don't need to be an asshole. There is a big difference between an asshole and being straight with people, clear, and then supportive."

所以,当你的同事犯错时,不要做一个混蛋。

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So when your colleagues make mistakes, don't be an asshole.

如果你是那种在犯错时有点脾气暴躁、爱抱怨的人,下次请尝试带着微笑,因为在错误的另一端蕴藏着如此多的宝贵学习。

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If you are the person who is a bit grumpy and whiny when mistakes happen, try with a smile next time, because there is so much good learning at the other end.

我祝愿大家2024年过得精彩,充满错误和大量的学习。非常感谢。

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Then I wish you all a fantastic 2024 with lots of mistakes and a heap of learning. Thank you very much.

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