用企业文化改变世界
大卫·鲁宾斯坦: 我很高兴来到奥斯陆。我来这里并不是为了游说争取诺贝尔和平奖。当然,如果有人想给我一个,我很乐意接受。不过,如果阿尔弗雷德·诺贝尔(Mr. Nobel)今天还健在,而我有机会与他见面的话,我会对他说:“设立和平奖是个好主意,但为什么不顺便设立一个企业文化奖呢?”因为那些拥有伟大文化的企业,同样可以像伟大的和平使者那样改变世界。想想看,刚才提到的 iPhone,它也许是史上最成功的消费品之一。它和所有的智能手机一样,以造福我们所有人的方式改变了世界。因此,当一家伟大的公司生产出伟大的产品或提供伟大的服务时,它对世界的帮助,并不亚于伟大的和平事业。
Original English
David Rubenstein: I'm happy to be in Oslo. I didn't come here to lobby for a Nobel Peace Prize. So, if anybody wants to give me one, I'd be happy to take it. Um, but if Mr. Nobel were still alive today and I had a chance to meet with him, I would say to him, well, if you're going to have a peace prize, that's a good idea. But why don't you also have a peace prize or a prize for corporate culture? Because companies that are great and create good cultures can change the world just the way great peacemakers can. Think about it. The iPhone that was referenced earlier. The iPhone was maybe one of the most successful consumer products ever. And it has changed the world as have all smartphones as well in ways that I think benefit all of us. And so when you have a great company that produces a great product or great service, it can help the world just the way great peacemaking can help the world.
创业浪潮与生存挑战
大卫·鲁宾斯坦: 当我还是个在马里兰州巴尔的摩长大的小男孩时,说实话,我的榜样并不是什么伟大的企业领袖。那时我只关注棒球、体育或其他事情。我们那个时代的男孩都想长大成为体育英雄。而今天,十几岁的年轻人们可能不再那么想成为体育英雄,而是更想成为企业领袖和创业者。这已经改变了世界的文化。想想看,在全球范围内,每年大约有 5000 万到 6000 万家新公司成立。美国每年大约有 600 万到 700 万家,欧洲每年大约有 800 万家,亚洲及世界其他地区每年大约有 2000 万到 2500 万家。在这 5000 多万家新公司中,一年后大约有一半会倒闭;再过两年,剩下的一半又会倒闭;再过一年,又会倒闭一半。究竟什么样的公司能够生存 5 年、10 年甚至 15 年?通常情况下,这些公司最初拥有一到三位充满个人魅力的领袖,他们对未来有着清晰的愿景。其次,他们拥有想要销售的产品或服务,并能说服人们相信,拥有这些产品或服务会让生活变得更好。他们关注的重点往往不是赚钱,而是让人们认同他们的愿景,即该产品或服务能改善人们的生活。同时,他们也愿意为实现目标而努力工作,并确保他们的产品和服务在世界范围内得到公正的关注。
Original English
David Rubenstein: Now, when I was a little boy in Baltimore, Maryland, growing up, I can't honestly say that my role model was a great corporate leader. I was focused on baseball or sports or other things. And little boys in my era wanted to grow up to be sports heroes. Today, younger people in their teenage years probably don't want to be sports heroes as much as they want to be corporate leaders and entrepreneurs. And that has changed the culture of the world. Think about this. In any given year, there'll be roughly 50 to 60 million new companies started. 50 to 60 million new companies started around the world. About 6 to 7 million a year in the United States. About 8 million a year or so in Europe and maybe 20 to 25 million in Asia and other parts of the world as well. So 50 some million new companies started. After one year about half of those won't be around and after another two years another half won't be around and after another year about half more won't be around. What companies actually get to be there for 5 years or 10 years or 15 years? Well, they're companies that have charismatic leaders. Typically, it starts, a company might start with one or two or even three charismatic leaders that have a vision of what they want to do. Second, they have a product or a service that they're interested in selling to people and convincing people their lives will be better with that product or service. and they are not as focused on making money as they are on getting people to buy into their vision that this product or this service will make people's lives better. They also have a willingness to try to work hard to get to their end and their willingness to make certain that their product and their service will get a fair hearing from around the world.
超越创始人的企业文化
大卫·鲁宾斯坦: 然而,那些能够生存 5 年、10 年、15 年、20 年甚至更久的公司,依靠的不仅仅是充满魅力的领袖和优质的产品或服务。它们拥有令人惊叹的企业文化。正是文化让公司得以代代相传。众所周知,伟大的公司在创始人离世后依然能够存活的情况非常罕见。但这种情况确实会发生,史蒂夫·乔布斯(Steve Jobs)就是一个完美的例子。他在 20 世纪 70 年代末创立了苹果公司,却曾被赶出了自己亲手创立的公司。在离开公司约 14 年后,他被重新召回,随后通过苹果开发的一系列产品改变了世界。当他去世时,留下了一家许多人认为失去创始人就无法生存的公司。但正是因为苹果拥有不可思议的企业文化,公司实现了戏剧性的增长。乔布斯去世时,苹果的市值约为 3500 亿美元,而如今已达到约 3.5 万亿美元,增长了近 10 倍。在蒂姆·库克(Tim Cook)的领导下,公司是如何走向如此辉煌的成就的?这是因为乔布斯建立的文化被蒂姆·库克进一步发扬光大,并最终渗透到了公司的全体员工和所有客户之中。有时候,即使有多个富有魅力的领袖创立了公司,他们也未必能把公司成功传承给下一代。在创始人离开后让公司发展得更好是非常困难的,但这确实偶尔会发生。例如,我们现在还不知道伯克希尔·哈撒韦(Berkshire Hathaway)未来会怎样。它是由一位极具个人魅力且聪明的投资者打造的,并成为了世界上最值钱的公司之一。如今它正处于过渡期,时间会证明这次传承是否成功。
Original English
David Rubenstein: But the companies that survive for five years and 10 years and 15 years and 20 years are companies that have more than a charismatic leader and a good product or good service. They have an incredible culture. And it's culture that enables companies to go from one generation to the next generation. As we all know, very rarely do you see a great company survive the founders's demise. It happens. And Steve Jobs is a perfect example of it happening. Steve Jobs started the company in the late 1970s. And he was actually thrown out of the company. Thrown out of his own company and he was out of the company for about 14 years before he was brought back. And then he changed the world by a number of products and services that Apple developed. And then when he passed away, he was leaving behind a company many people thought couldn't survive without the founder. But because it had an incredible culture, the company dramatically grew. When Steve died, the market capitalization of the company was about $350 billion. Today, it's about three and a half trillion. So, it's up about 10 times. How did the company go under Tim Cook's leadership to such a incredible place in the world? Well, it's because the culture that Steve Jobs had built was expanded by Tim Cook and ultimately that culture permeated the entire employee base and entire customer base of the company. And so what you have sometimes is you have a number of charismatic leaders who build a company. They sometimes can make it go to the next generation. Sometimes they cannot. It's very difficult, very difficult to make a company go much better after the founders are gone. It happens from time to time. We don't know for example what will happen to Berkshire Hathaway. Berkshire Hathaway was built by one charismatic brilliant investor and he made it one of the most valuable companies in the world. Now there's a transition and time will tell whether it works or not.
优秀企业文化的定义
大卫·鲁宾斯坦: 但总的来说,如果你拥有优秀的文化,它将使公司得以生存。那么什么是优秀的文化?能让公司生存不仅仅 5 年、10 年或 15 年,而是 20 年、25 年甚至更久的企业文化,其核心是客户第一,确保员工得到公平对待,确保每个人都有成功的机会并能被倾听,同时确保你所生产的产品或服务真正为人们所需,并且切实对社会有用。建立这样的文化就像塑造企业自身的 DNA。这里的每个人都拥有来自父母的 DNA,而你们的 DNA 在某种程度上塑造了你们。在某种程度上,你可以改进父母所做的;而在某些情况下,你可能无法超越父母给你的东西。但许多公司可以通过利用创始人赋予的 DNA,来改进并超越创始人所做的一切。因此,当你审视企业文化时,首先要看创始人创造了什么,但关键在于,当创始人退出历史舞台后,这种创始人文化能否继续发扬光大?那些生存了 25 年、30 年、40 年甚至更久的企业才是伟大的企业,才是人们会一直效仿并视作榜样的企业,因为它们拥有令人赞赏的文化。它们是把客户放在第一位、把员工放在第一位、把为公司提供服务的供应商第一的企业。在企业文化中,关心他人胜过关心自己是最核心的要素。那些生存最久、最繁荣的企业,绝不是首席执行官赚最多钱、或者只关心自己能赚多少钱的企业。关心他人才是企业得以生存并蓬勃发展的基石。因此,当我们今天讨论企业文化时,请想一想:归根结底,我们都希望将其视为榜样、希望建立或投资、甚至希望我们的孩子在创业时建立的公司,必然是那些把客户放在第一位、确保员工得到善待、对社会有清晰愿景以推动公司成功并让世界变得更美好的公司。在创业初期,对赚钱的渴望通常并不是让企业繁荣的原因。当然,你需要一种能够真正驱动每一个人并让大家齐心协力的文化。这也是我投资时的核心标准:我寻找的是那些拥有“人们渴望来上班、热爱在此工作、并认为自己在做对社会有益的事”的企业文化的公司。赚钱是衡量成功的良好标准,但它并不是衡量一家公司全部价值的主要标准。因此,当你们今天在会议中思考企业文化时,请思考你们即将听到的这些公司,是否拥有你们想要共同投资的文化?它们是否是你们想去工作、为孩子们能在那里工作而感到自豪、甚至后悔自己没有亲手创立的公司?因为我认为,这些才是我们都希望纳入投资组合的公司,也是我们希望看到的、致力于让世界变得更美好的公司。拥有能够超越创始人、流传百世的优秀企业文化,最终会让每个人都相信,他们正在生产让世界变得更美好的产品或服务。非常感谢大家。
Original English
David Rubenstein: But generally if you have a good culture, a good culture will enable a company to survive. And what is a good culture? It's a good culture that a company has and enables it to survive not more than five or 10 or 15 years but 20 or 25 years or beyond is it's a concern about making certain that the customer comes first. Making certain that the employees are treated fairly. Making certain that everybody has a chance to succeed and has be listened to and make certain that you're producing a product or a service that really people want and really does something useful for society. And producing a culture like that is like your own DNA. Everybody here has the DNA from their parents. And your own DNA is really what shapes you to some extent. To some extent you can improve upon what your parents did. Some cases maybe you won't improve upon what your parents gave you. But many companies can improve upon what the founders gave them by using the DNA that the founders gave them. And they can even go beyond that. And so when you're looking at corporate culture, what you have to do is look at what the founders created. But can that founders culture go beyond when the founders leave the scene? And those are the great companies. The companies that survive for 25 years and 30 years and 40 years and beyond are the companies that people will always emulate and want to have as role models because they're the ones that have a culture that people admire. They're the ones that put customers first. They're the ones that put employees first. They're the ones that put the people that provide services to the company, the suppliers first. Making certain that you worry about other people more than yourself is the most important thing in corporate culture. And in corporate culture, the companies that survive the most and that really prosper are not the ones where the CEO is making the most amount of money or is worried about the amount of money he or she is making. Worrying about other people is what makes companies survive and do so well. So as we look at corporate culture and we talk about it today, just think about this. In the end, the companies that we all want to have as role models, the companies that we all would like to build or invest in, the companies we all think that we'd like to have our children build as well if they start their own companies would be ones that have a corporate culture that puts the customer first, that makes sure the employees are treated well, that has a vision of what they want to do for society to make the company succeed and make the world a slightly better place. The concern about making money is not generally the thing that makes a company prosper at the beginning. Certainly, you need to have a culture that really drives everybody and having everybody pull together. And that's what when I'm investing in companies, what I'm looking for is companies that have a culture where people want to come to work. They like working there. They think they're doing something useful for society. And making money is nice measure of success, but it's not the main measure of what a company's all about. And so as you think about corporate culture and through this conference today, just think about whether these companies that you're going to hear about are companies that have a culture that you want to have as you want to invest with. They're companies you'd like to work at, you'd be proud to have your children work at it, and the kind of companies you wish you had started because those are the kind of companies I think that we all want to have in our portfolio and all the kind of companies we want to have as companies that are trying to make the world a better place. companies have a good and everlasting corporate culture that really will survive the founders and that will ultimately make everybody think they're producing a product or service that makes the world a better place. Thank you very much.
📌 文中提及的人物和组织
公司/组织: Apple, Berkshire Hathaway
产品/模型: iPhone