Visma的文化驱动增长:一家软件巨头的并购与领导力策略 Norges Bank Investment Management 2025-05-03

引言:文化作为Visma的价值驱动力

非常感谢您的精彩介绍,也感谢Nikolai今天让我有机会介绍Visma。

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Thank you very much for that nice introduction and thank you Nikolai for letting me present uh Visma today.

这真是一种荣幸。

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Uh that is a true honor.

今天我将谈论我们公司如何利用文化作为价值驱动力来推动我们的成功。

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Today I will be talking about how we in our company use culture as a value driver to drive our success.

我必须说,在Visma,我们拥有引以为傲的强大文化。

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And I have to say that in Visma we have a strong culture that we are immensely proud of.

但Visma的文化不仅仅是温暖的言辞。

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But culture in Visma is more than warm words.

它不仅仅是温暖的言辞。

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It's not just warm words.

此外,它不仅仅是对财务结果的软性投入。

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In addition, it's more than soft input to financial outcomes.

在Visma,我们量化并操作性地执行我们如何驱动文化,以及如何确保领导者具备所需能力来推动业务发展。

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In Visma, we quantify and we operationally execute on how we drive the culture and how we make sure that the leaders are equipped to drive the business in the way that it should be.

Visma概览:欧洲软件巨头及其并购策略

认识到在座的一些人可能不了解Visma,我非常感谢能花一分钟介绍一下我们公司。

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Recognizing that some of you do not know Visma, I do appreciate that I want to spend just one minute on our company today.

我们是欧洲最大的私有软件公司,业务遍及欧洲和拉丁美洲的33个市场。

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We are the largest privatelyowned company in software in Europe and we are present in 33 markets both in Europe and in Latin America.

我们以进行大量并购(M&A: Mergers and Acquisitions,指公司之间的合并与收购)而自豪。

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We do pride ourselves in making a lot of acquisitions.

在2024年,我们收购了33家公司,这对于Visma来说是正常的一年。

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Now in uh 2024 we acquired 33 companies and that's a normal year for Visma.

自2020年我担任首席执行官以来,我参与了超过180次收购。

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After I became CEO in 2020, I have been a part of more than 180 acquisitions.

所以,这是我们增长历程中非常重要的一部分。

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So this is an important part of our growth journey.

我们做什么?

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Definitely. What do we do?

您刚才介绍得非常好。

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Well, you mentioned that really nicely.

我们提供任务关键型业务流程软件,我们的核心交付包括会计、薪资、电子发票和税务服务。

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We provide missionritical business processes and the core of our deliveries is accounting, payroll, e invoicing and tax.

我们的客户是SMBs(Small and Medium-sized Businesses: 中小型企业)和地方政府。

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And our customers, they're SMBs and their local governments.

我们的产品和产品套件完美地适应了我们运营所在市场的本地需求,为他们提供了竞争优势。

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And our products and our product suites are perfectly tailored to the local needs in the markets in which we operate, giving them a competitive advantage.

这是我们的热情所在,通过我们的发展历程,一切都进展顺利。

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This is our passion and through our story, it's gone pretty well.

Visma的卓越表现与成功秘诀

回顾我们的业绩,我们比今天介绍的一些公司年轻。

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So looking at our performance, we are younger than several of the companies that have been presented today.

我必须说,它们都是伟大的公司。

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Great companies I have to say.

所以,我们成立的时间不长,但我们从1996年就开始运营。

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So, we've not been around that long, but we've been around from 1996.

正如您在图表上看到的,我们早在2006年就退市了,此后一直是私有公司。

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And as you see on the chart, we were delisted back in 2006 and have been privately owned ever since.

当我2011年加入Visma时,我们的营收是2.47亿欧元。

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When I joined Visma back in 2011, our revenue was 247 million euros.

今天,我们正接近30亿欧元。

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Today, we are closing up to three billion million uh billion.

此外,在此期间我们的EBITDA增长了14倍。

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And in addition we have increased EBA by 14 times in that period.

所以我必须说,我们对我们的业绩感到非常自豪,并且我相信我们将继续这一旅程。

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So I have to say that we are quite proud of uh our results and I'm confident that we will continue that journey going ahead.

那么,我们成功的秘诀是什么?

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So what is the reason for our success?

我通常说,保持简单,原因有两方面。

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I usually say keep keeping it simple. It's twofold.

首先是我们的战略定位。

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First of all it's about our strategic positioning.

我谈到了我们如何向我们所在的市场提供任务关键型业务软件。

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I talked about how we deliver missionritical business software to the markets that we are present in.

我们以拥有最新技术而自豪。

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We pride ourselves in having the latest technology.

我们已经进行了多年的云转型,现在我们超过90%的收入来自云服务。

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We have been on a cloud journey for many many years and now more than 90% of our revenue is cloud.

随着AI(Artificial Intelligence: 人工智能)的到来,就像Nikolai所说,这是一个非常美好的时代。

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And with AI coming wow like like Nikolai stated it's a really nice time to be alive.

如此多的变化,如此多的积极变化正在发生。

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So many changes so many positive changes going along.

除了我们的战略定位并坚守其核心,我们通过收购拥有最新技术和卓越产品、符合我们战略定位的优秀公司来进入新的国家。

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Definitely in addition to our strategic positioning and stren staying true to that we enter in to new countries through acquiring stars with the latest technology, great products within our strategic positioning and we try to make very good companies become great companies based on our competence and what we know staying close to the core.

文化:Visma成功的另一大支柱

此外,我们的文化是我们成功的第二个原因。

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In addition, our culture is a second reason for our success.

Visma拥有非常强大的文化。

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We have a very strong culture in Visma.

通过收购,我们今天实际上代表着欧洲最大的创业网络。

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Through acquisitions, we today actually present uh the largest entrepreneurial network in Europe.

五年后,我们70%的创始人仍然留在Visma。

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70% of our the founders, they stay put in Visma after 5 years.

你可以想象,拥有所有这些企业家,你将如何描述Visma的文化。

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And you can think about how you would describe the culture of Visma actually with all of the entrepreneurs.

我今天没有时间详细介绍,但我们的节奏非常快,正如Mark所说,我们确实犯了很多错误,但我们从中学习,我们进行实验,并且我们快速失败。

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I don't have time to go through that today but the pace is quite fast and as was mentioned by Mark yes we make mistakes a lot but we learn from them we experiment and we fail fast.

增长和文化这两个部分是同一枚硬币的两面。

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And these two parts growth and culture they are two sides on the same coin.

我们确实相信,关注文化能够驱动价值,所以让我展示我们在Visma是如何做到的。

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We do believe that focusing on culture drives value so let me showcase how we do this in Visma.

我今天将展示另一个飞轮模型,其中文化是我们业务的巨大驱动力。

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I'll present another flywheel today where culture is a massive driver of our business.

由于我们进行了大量的M&A(Mergers and Acquisitions: 并购),让我举例说明我们如何在业务中操作性地进行并购并驱动文化。

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And since we do a lot of M&A let me give you an example on how we operationally work with M&A within the business and drive culture.

并购中的文化考量:尽职调查与期望管理

首先,当我们寻找公司时,我们寻找的是明星公司,寻找那些已经成功的企业家,他们拥有经过验证的优秀产品,深受客户喜爱。

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So first of all when we look for companies we look for stars we look for already successful entrepreneurs that have a proven track record of a great product that the customers like.

当然,当你遇到这些企业家时,我们与其中一些人已经交谈了五年、十年,我们与他们谈论的是为他们的“孩子”寻找一个新家。

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And of course when you meet these These entrepreneurs, several of them we have been talking to five, ten years, we're talking to them about thinking about giving their baby a new home.

对于所有为人父母的你们来说,当然,你们会希望确保这个家是那个孩子最好的归宿。

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And for all of you that are parents, of course, you want to make sure that that home is the best home for that baby.

所以,当我们与所有这些优秀公司交谈时,我们做的第一件事自然是戴上销售的帽子,然后深入进行DD(Due Diligence: 尽职调查)。

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So, the first thing we do when we're talking to all of these amazing companies is that we put our sales hat on naturally and then we dig into the DD.

在座的许多投资者可能也做了很多尽职调查,我本人也有幸做了很多尽职调查。

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Several of you as investors, you probably do a lot of DD and I have the privilege of doing lots of DDs myself.

我参与了超过300次收购,当然也做了更多的尽职调查。

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I've been a part of more than 300 acquisitions and of course lots more DDS than that.

我们做所有常规的工作。

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And we do all the regular stuff.

我们自己进行尽职调查,包括法律、技术、商业等方面,清单很长。

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We do the DD ourselves, the legal, the tech, the commercial, the list is long.

但除了所有这些常规方面,我们还会进行非常彻底的“人员尽职调查”。

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But in addition to all of those natural tracks, we also do a very thorough people DD.

简而言之,有两件事对我们来说极其重要。

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And to cut it short, there are two things that are immensely important for us.

首先,拥有清晰的期望非常重要。

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First of all, it's very important to have clear expectations.

所以,在尽职调查过程中,当你遇到公司时,他们总会有一个商业案例。

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So companies in a process when you do when you when you meet them, they always have a business case.

当然,在尽职调查过程中,我们的工作和你们作为投资者的工作是制定自己的商业案例。

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And of course in the DD process, our job and your job as investors is to make your own business case.

当我们根据我们的知识完成这项工作后,我们专注于在尽职调查中进行艰难的讨论,展示我们的商业案例是什么样子。

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When we have done that based on our knowledge, we focus on having the tough discussions in the DD where we showcase what our business case looks like.

我们认为他们应该关注什么?

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Where do we believe they should focus?

我们认为他们会在哪里增长?

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Where do we believe that they will grow?

我们预计未来五年会有多少增长?

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How much growth do we see in the next five years?

我们在那里进行所有艰难的讨论,以澄清期望。

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And we have all the tough discussions there to clarify the expectations.

如果我们在这些会议中没有找到共同点,我们就会放弃交易。

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And if we do not see in those meetings that we find common grounds, we walk away from the deal.

如果我们在展望未来时意见不一致,我们就会放弃交易。

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If we see that we do not see the same going into the future, we walk away from the deal.

如果我们在谈判中发现困难,我们就会放弃交易,我们展示我们的商业案例,这实际上就成为了预算。

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If we see in the negotiation that it's tough, we walk away from the deal and we showcase our business case and that actually becomes the budget.

建立互信与文化契合

建立相互信任,没有意外,所有艰难的讨论都在尽职调查期间进行。

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Creating mutual trust, no surprises, all the tough discussions taken while we do the DD.

我们做的第二件事是,我们做了很多工作来弄清楚“你是谁?

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The second thing that we do is that we do a lot with respect to trying to figure out who are you?

你的文化是什么?

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What is your culture?

它是否符合我们的文化?

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Is it a cultural fit?

我们能一起工作吗?”

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Can we work together?

这并不是说要完全相同。

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And that's not about being the same.

Visma内部有许多亚文化,但重要的是拥有相同的核心价值观,因为我们都希望与我们信任的人一起工作。

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We have lots of subcultures in Visma, but it's about coming together with the same core values because all of us are looking to work with people that we trust.

所以我们也会谈论这些,并寻找模式。

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So we talk about that as well and we look for patterns.

我们能根据他们告诉我们的找到事实吗?

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Do we find facts based on what they're telling us?

我能信任输入的数据点吗?

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Can I trust the data points coming in?

我们还与人才进行大量一对一的交流。

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We also talk a lot about oneto ones with the talents.

“五年后你需要什么才能留下来?”

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What needs to be in place for you to stay put in five years?

因为这些优秀的企业家,这些优秀的员工,他们所在的公司已经很成功了。

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Because these wonderful entrepreneurs, these wonderful employees, it's a successful company already.

你们都知道招聘以及可能错误招聘的成本有多高。

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And all of you know how costly it is to recruit and possibly wrongly recruit.

我们希望留住他们。

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We want to keep them put.

所以,解决这个问题并弄清楚我们是否能够兑现这些承诺,这也是我们非常重视的事情。

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So addressing this and figuring out if we're able to deliver on these promises, that is also something that we really double click on.

当我们发现文化契合,战略定位有效,并且我们对商业案例达成一致时,那就是我们将他们纳入Visma大家庭的时候。

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And when we figure out that it's a cultural fit, the strategic position works, we agree on the business case, well that is when we onboard them to the Visma family.

没有意外。

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There are no surprises.

我们将他们纳入对我们很重要的所有KPIs(Key Performance Indicators: 关键绩效指标)体系。

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We onboard them to all the KPIs that are important to us.

当然,除了人员,我们还有技术,我们有客户。

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Of course, in addition to people, uh we have tech, we have customers.

我没有时间详细介绍,但我们非常注重数据。

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I don't have time to go through that, but we're very data hungry.

所以,我们将他们整合到系统中。

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So, we roll them onto the system.

这样他们就能获得大量关于哪些统计数据将真正推动未来增长的信息。

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So, they get a lot of intel on what kind of statistics actually will drive growth into the future.

因为一般来说,财务结果只是你专注于真正推动业务发展的后果。

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Because in general, financial results are just a consequence of you focusing on what really drives the business.

我们衡量、反思,当然也跟进并采取行动。

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We measure, we reflect, and of course, we follow up and take action.

数据驱动的员工敬业度与领导力发展

为了让大家了解我们在Visma是如何做到的,我们有实时的人员仪表盘,他们随时可以获取所有自然的KPIs(Key Performance Indicators: 关键绩效指标)。

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And just to give you some flavor as to how we do that in Visma, we have people dashboards that are live that they get all the time giving you the natural KPIs.

除了我们自己制作的人员仪表盘,我们当然还会衡量员工敬业度。

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In addition to the people dashboards that we have made ourselves, we of course measure engagement.

我们知道,敬业的员工和合适的员工会带来更好的绩效。

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We know that engaged employees and the right employees, they provide a lot better performance.

这里您可以看到我们的统计数据。

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And here you see our statistics.

你们中的许多人可能都知道NPS(Net Promoter Score: 净推荐值)的敬业度得分。

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Many of you probably are aware of the uh engagement net promoter score.

我们的得分是63分,这代表了科技行业前5%的水平,我们对此感到非常自豪。

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Our score is 63 which was represents the 5% top of the tech industry which we are definitely proud of.

但最重要的是我们的领导者。

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But most importantly is our leaders.

他们会得到这些衡量数据,这些数据是透明的。

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They get the measures. They're transparent.

所有员工都能看到。

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All the employees see it.

我们每月进行一次,所以你随时都能掌握组织的脉搏。

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We do it monthly. So you take a pulse on the organization all the time.

获取数据不需要花费太多时间。

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Not taking a lot of time to get in the data.

只有六个问题,它们会根据业务需求和所需的KPIs(Key Performance Indicators: 关键绩效指标)而变化,以便他们获得有价值的输入,可以据此采取行动和解决问题。

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It's just six questions and they tra change depending on where the business needs to be and what kind of KPIs you need to get in so that they get valuable input that they can act upon and that they can address.

他们获得事实,以便与团队进行良好讨论。

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They get facts to have good discussions with their teams.

而敬业度的巨大驱动力就是他们的领导者。

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And what is the massive driver of engagement that is their leaders.

人们追随领导者,而不是公司。

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People follow leaders. They don't follow companies.

所以我们也会衡量这一点。

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So we measure this as well.

我们有一个领导力指数。

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We have a leadership index.

我们所有人都会被衡量,包括我自己在内的1500名领导者。

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All of us are measured. 1500 leaders including myself.

我总是觉得收到反馈非常有趣,因为反馈往往是未曾言明的。

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I always find it immensely interesting when I get the feedback because the feedback is often unspoken.

所以你会得到很多有趣的输入,它能帮助你弄清楚实际应该关注什么。

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So you get a lot of interesting input and it helps you to figure out actually what to focus on.

作为一名领导者,我们都知道这不是一场人气竞赛。

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And being a leader all of us know it's not a popularity contest.

这绝对是艰苦的工作。

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It's hard work definitely.

但获得这种输入非常重要,而且它不一定总是很高。

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But getting this input very important and it's not as though it always needs to be high.

我们在Visma变化很大。

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We change a lot in Risma.

我通常说“变化是我们的稳定”,当然在转型中,特别是如果它不受欢迎,它肯定会下降。

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I usually say that change is our stability and of course in the midst of a transition and especially if it's not a welcomed one of course it will drop.

但从长远来看,我们不能让领导力指数疲弱,因为那样人才就会离开,因为人们追随领导者,而不是公司。

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But in the long term we cannot have the leadership index being weak because then the talents will leave because the people they follow leaders they don't follow the companies.

这并不是为了指责任何人,而是为了发展,我们对他们进行辅导和帮助。

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And this is not to fingerpoint for anyone it's for development and we coach them and we help them.

我们有领导力发展工具,我们需要装备我们的领导者。

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We have leadership development tools we need to equip our leaders.

因为今天很多领导者,他们并不是通过教育成为领导者的。

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Because a lot of the leaders today, they didn't educate themselves into being a leader.

他们之所以成为领导者,是因为他们在专业领域表现出色。

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They became leader because they were great with regards to the field.

所以我们确实花费大量时间,确保我们帮助他们并跟进,让他们获得成为优秀领导者所需的工具。

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So we do spend a lot of time making sure that we help them and follow up with respect to actually getting the tools you need to be a great leader for your people.

创新、学习与价值创造

此外,除了获取反馈和观察志同道合的公司,你不仅从自己的公司获得反馈,也从每个人那里获得反馈。

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And then in addition, we uh also of course in addition to getting your feedback and also looking at like-minded companies, you don't only get feedback from your own company, you get it from everyone.

我们将志同道合的公司和志同道合的总经理聚集在一起,以便他们可以互相学习。

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We put together like-minded companies, like-minded managing directors so that they can learn from one another.

他们从成功中学习,也从错误中学习。

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They learn from their successes, they learn from their mistakes.

所以通常我们经常说,我们实际上也庆祝我们犯错误的时候,因为那样我们就可以向所有人推出大师班,确保他们不再犯同样的错误。

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So typically we often say that we actually we celebrate also when we make a mistake because then we can put master classes out to everyone making sure that they don't make the same mistake again.

然后我们推出最佳成功案例的大师班,以便其他人可以效仿。

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And then we put master classes with the best successes so that the others can copy.

这是一种非常快速的早期成功方式。

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It's a very fast way to be quite successful early out.

我们如何确保我们具有创新性并进行实验?

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And how do we make sure that we are innovative and that we experiment?

当然,我们犯了很多错误。

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Of course we make mistakes a lot.

我分享我的错误,这对于培养这种文化非常重要。

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I share my mistakes. so important actually to foster this culture.

此外,当然,除了将公司和人员聚集在一起,公司内部也有很多流动性。

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In addition, of course, to putting companies together and people together, there's lots of mobility within the firm.

然后你回到飞轮模型,我们展示了价值以及你所感知的价值。

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And then you go back to the flywheel and we show the value and the value you perceive.

如果你回顾过去三年,进行了几次收购,我很容易就能展示我们为公司提供的价值。

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If you look back the recent three years doing several acquisitions, uh it's quite easy for me to showcase the value that we provide for our companies.

我们收购了非常非常好的公司,在科技行业,我们总是用40法则(Rule of 40: 衡量软件公司健康度的指标,即营收增长率与息税折旧摊销前利润率之和应大于40%)来衡量。

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We acquire very very good companies and in tech we're always measured on the rule of 40.

你将利润率,即EBITDA利润率,加上营收增长率。

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You add up the margin, the EITA margin, and in addition you add up the revenue growth.

平均而言,您在这里看到浅蓝色代表我们近年来进行的这100次收购,以及它们在加入时的40法则得分。

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And on average, you see here the light blue is all of these 100 acquisitions that we've done these recent years and what their rule of 40 score was when they entered in.

第二个气泡代表它们在Visma一年后的40法则得分。

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The second bubble is what their rule of 40 score was after one year in Visma.

这实际上增加了八个百分点,非常不错。

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And that actually increased eight points. That's pretty nice.

所以我会回到我开始的地方。

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So I will go back to where I started.

我们历史上做得很好。

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We have historically done pretty good.

我为此感到非常自豪。

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I'm very very proud of that.

为什么我坚信我们将继续前进?

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And why do I feel confident that we will continue our journey going forward?

我们将非常专注于我们的战略定位。

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We will stay very focused on our strategic positioning.

我喜欢您之前评论的,“你不可能成为所有人的所有”。

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I like what was commented early you earlier. You can't be everything for everyone.

我们非常专注于利基市场,非常忠于我们的战略定位。

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Uh we are very niche. We're very true to our strategic positioning.

此外,尽管我们是一家科技公司,但我们将持续致力于建设Visma如此强大的文化。

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And in addition to that, even though we are a tech company, we will be continuously working to build this culture which is so so strong in Visma.

因为归根结底,人们渴望连接,而不是完美。

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Because at the end of the day, people want connection. They don't want perfection.

谢谢大家。

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Thank you.

📌 文中提及的人物和组织