AI承诺巨额利润,它兑现了吗?——AI炒作与现实 TechButMakeItReal 2025-08-13

AI投资回报的严峻现实

公司向人工智能投入了数十亿美元,但钱到底去哪儿了?数字不会说谎。

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Companies pour billions into AI, but where is the money? Numbers don't lie.

麦肯锡(McKinsey)最新的AI现状调查显示,只有11%的公司报告其生成式AI(GenAI: 一种能够生成文本、图像或其他数据的AI技术)投资对公司层面的收益产生了显著的实际影响。

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Mackenzie's latest state of AI survey reveals that only 11% of companies report significant tangible impact on company level earnings from their Genai investments.

标普全球(S&P Global: 一家提供金融信息和分析的公司)发现,2025年有42%的公司放弃了大部分AI项目,这一比例高于前一年的17%。

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S&P Global found that 42% of companies abandoned most of their AI projects in 2025, which is up from just 17% the year before.

这项数据基于对2400多名IT决策者的调查,其中只有三分之一的人表示他们实现了收支平衡,14%的人记录了亏损。

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And that's based on the survey of more than 2400 IT decision makers. Only onethird said that they broke even and 14% recorded losses.

美国公司平均在AI概念验证阶段就放弃了大约46%的项目,未能将其投入生产。

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The average company in the US abandoned about 46% of AI proof of concepts before reaching production.

我们正在见证现代商业史上投资与财务回报之间最大的脱节:创纪录的AI资金投入,却遭遇系统性令人失望的财务结果。

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We're witnessing the greatest disconnect between investment and financial returns in modern business history. Record AI funding meets systematically disappointing financial results.

我们听到了各种关于AI的言论,但请拿出实际的钱来。

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We hear AI this, AI that, but show us the money.

这是我的“AI炒作与现实”系列节目的第五集。在本集中,我们将剖析AI实际上为美国企业带来了多少收益(如果真有的话)这一话题。

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This is episode five of my series AI hive versus reality. And in this episode, we will dissect the topic of how much AI is actually making for businesses in the US, if anything at all.

让我们深入探讨。

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Let's dive in.

AI影响的衡量问题

首先,我们来谈谈AI影响是如何衡量的。我们如何区分“可有可无的AI”和“真正推动业务指标的AI”?

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The measurement problem. First of all, let's talk about how AI impact gets measured. How do we know where the line is between nice to have AI and AI that's actually moving the business metrics?

我将从产品经理的角度来谈论这个问题。每次我在产品中添加新功能时,我的职责就是确保该功能能够实现三件事之一:要么赚钱,要么省钱,要么留住钱。

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I'm going to speak about it from the perspective of a product manager. Every time I put something in my product, it is my job to ensure that the feature that I'm putting in achieves one of the three things. It either makes money, saves money, or retains money.

B2B(Business to Business: 企业对企业)世界中,总体思路也大致相同。当一家企业与新供应商签订合同(例如一个新的AI项目管理工具)时,他们通常会带着这三个目标之一:该应用程序要么为企业带来收入,要么留住收入,要么节省开支。

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In the B2B world, the overarching idea is pretty much the same. When a business signs a contract with a new vendor, let's say a new AI project management tool, they do that with one of the three goals in mind. The app will either bring money, retain money, or save money for the business.

那么,什么是投资回报率(ROI: Return on Investment)?投资回报率只有在有明确的美元价值时才存在。

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Now, what is an ROI? ROI only exists when there is a dollar tag attached.

投资回报率并非指你在相同时间内可以写15封邮件而不是10封。

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ROI is not when you can write 15 emails instead of 10 in the same time frame.

投资回报率也不是指你的应用程序能总结上个月的分析数据,让你更快地准备报告结果的演示文稿。

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ROI isn't when your app summarizes last month's analytics so you can prep a deck faster to report results.

投资回报率是一个财务比率:硬性美元收益减去总美元成本,再除以总美元成本。

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ROI is a finance ratio. Hard dollar benefit minus total dollar cost divided by total dollar cost.

那些以小时数或净推荐值(NPS: Net Promoter Score: 一种衡量客户忠诚度的指标)点数衡量的结果,永远不会进入这个计算公式的分子。

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Outcomes that stay in hours or NPS point never reach the numerator.

生产力与投资回报率绝不是一回事。衡量两者的指标不同,从跟踪两者中获得的信号也不同。

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Productivity and ROI are never the same. And the metrics that measure the two are not the same. And the signals that you're getting from tracking both of them are not the same.

那么,在AI产品方面,投资回报率应该如何衡量呢?首先是收入增长:AI解决方案是否带来了实际的新销售、追加销售或市场扩张?

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So how should ROI be measured when it comes to AI products? Revenue growth. Did the AI solution lead to actual new sales, upsells or market expansion?

其次是成本降低:AI是否完全自动化了某些任务,或者优化了流程以实际降低运营费用?

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Cost reduction. Did the AI automate anything fully or did it optimize processes to actually lower operating expenses and retention or savings?

最后是留存或节省:AI是否帮助留住了原本可能流失的客户?

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Did AI help retain customers who might have otherwise turned?

现在,我们来谈谈那些看起来很惊人,但最终会被首席财务官(CFO)否决的指标,也就是所谓的“虚荣指标”。

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Now, let's talk about the metrics that look impressive, but the ones that die on CFO's desk, the so-called vanity metrics.

最明显的一个是“节省工时”。这是一个很大的整数,但除非实际的员工人数或加班时间减少了,否则这只是潜在的节省,而不是账面上的美元。

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The most obvious one is hours saved. It's a big round number, but unless headcount or overtime spent actually goes down, this is potential savings, not book dollars.

对于工程部门来说,这可能是合并的拉取请求(PR: Pull Request: 软件开发中代码合并的请求)数量或生成的代码行数。开发平台默认会提供这个指标,但这显示的是速度,而速度不等于价值。

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For engineering, PR is merged or lines of code generated. Development platforms service this metric by default, but it shows speed, and speed does not equal value.

更快的代码只有在它能更快地发布产生收入的功能,并且这些时间收益能够变现时才重要。

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Faster code only matters if it ships revenue producing features sooner and that time gain gets monetized.

每个客服代理解决的工单数量。这确实让支持仪表盘看起来很出色,但它需要转化为实际的员工人数减少。

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Tickets resolved per agent. It does make support dashboards look heroic, but it needs translation into actual headcount reduction.

这里有一个快速的试金石:这个指标是否出现在损益表(P&L: Profit and Loss statement: 反映公司在一定时期内经营成果的财务报表)上?例如收入、销售成本、日常运营成本(如工资、租金、软件)或预测现金流。

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Here's a quick litmus test. Does the metric appear on the profit and loss statement? Revenue, cost of goods sold, the day-to-day cost of operating a business like salaries, rent, software, or forecasted cash flow.

如果是,它就是投资回报率的候选指标。如果不是,它就是生产力或质量指标。

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If yes, it's a candidate for ROI. If not, it's a productivity or quality metric.

生产力指标的陷阱

那么,为什么传统的投资回报率衡量方法不适用于AI投资呢?它之所以不起作用,是因为AI创造价值是缓慢而有条不紊的。

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Now, why does traditional ROI not work for AI investments? It doesn't work because AI creates value slowly and methodically.

与标准技术系统不同,AI会随着从更多数据和反馈中学习而不断改进。

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Unlike standard technical systems, AI improves over time as it learns from more data and feedback.

对于AI应用程序来说,快速计算投资回报率是极其不可靠的,因为它通常改进的是那些没有明确成本节省或即时收入的事情。

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With AI apps, rapid ROI calculation is extremely unreliable because it often improves things that do not have that clear-cut cost savings or immediate revenue.

这些好处更难直接与财务指标挂钩,因为它们通常在数月或数年后才会显现。

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The benefits are harder to tie directly to financial metrics because they show up months or years later.

AI很少单独运作。它通常与其他变革同时发生,比如新的流程、软件或商业模式。

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AI rarely works in isolation. It often coincides with other changes like new processes or software or business models.

但当你被要求量化其影响时,很难精确指出有多少价值是专门来自AI的。

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But when you're being asked to quantify the impact, it's really tough to pinpoint what portion of value stems from AI specifically.

然而问题在于,公司通常确实是独立部署AI的。因此,衡量投资回报率非常困难。

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But the problem is that the companies often do deploy AI in isolation. So measuring ROI is really hard.

但生产力更容易在仪表盘上展示并讲述一个故事。因此,这成为了现代科技的新叙事:“看我们都多么高效!”

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But productivity is a lot easier to throw in a dashboard and tell a story. So that became the new narrative of the modern tech. Look how productive we all are.

生产力成为了北极星,一种对生产力的痴迷。

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And productivity became the northstar, the productivity obsession.

有证据表明,从2022年GPT(Generative Pre-trained Transformer: 一种基于Transformer架构的预训练语言模型)问世开始,美国公司开始将重心从传统的盈利能力指标转向生产力指标。

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There is evidence that starting 2022 when GBT came out, US companies started shifting their focus from traditional profitability metrics to productivity metrics.

这种转变发生在AI狂热期间,当时每个人都认为AI工具将显著提升效率、速度和生产力,甚至比短期利润更重要。

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The shift occurred during that AI hysteria when everybody thought that AI tools would significantly boost efficiency and speed and productivity even more so than the short-term profits.

那么,为什么公司会转向生产力指标呢?许多领导者围绕效率重新定义了他们的企业战略,这在Meta公司2023年表现尤为突出,该公司将这一年称为“效率之年”,大力提升生产力。

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Now why did companies move towards productivity metrics? A lot of leaders rebranded their corporate strategy around efficiency as seen notably at Meta in 2023 where the company labeled the year of the year of efficiency amplifying productivity.

跨行业的关键绩效指标(KPIs: Key Performance Indicators: 衡量业务表现的指标)被AI重新定义和扩展。公司开始衡量开发时间或产品上市速度等指标,而不仅仅是标准的利润率。

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KPIs across various industries were redefined and expanded by AI. Companies started measuring things like development time or speed of time to market. moving beyond just standard profit margins.

到2024年中后期和2025年,许多公司意识到仅仅提高生产力并不能转化为明确的底线结果,例如利润。

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By mid to late 2024 and into 2025, a lot of companies realized that productivity gains alone were not translating to clear bottomline results such as profits.

公司还了解到,维护AI的成本并不总是能被生产力提升所抵消。

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Companies also learned that the cost of maintaining AI doesn't always get justified by productivity gains.

生产力指标增长后趋于平稳,公司开始重新平衡,转向传统的盈利能力指标,如净收入或现金流。

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Productivity metrics grew and plateaued and companies started rebalancing towards traditional profitability such as net income or cash flow.

因此,2025年关于AI的叙事和高管评论发生了变化,认为衡量AI投资回报率必须同时衡量生产力和盈利能力,而不是孤立地看待。

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So the narrative and executive commentary around AI changed in 2025 saying that to measure AI ROI, you have to be measuring productivity and profitability together, not in isolation.

实际案例分析

现在,我们来看三个真实的AI部署案例和三份截然不同的银行对账单。

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Now let's look at three realworld AI rollouts and three wildly different bank statements.

GitHub Copilot(微软和OpenAI合作开发的AI编程助手)在受控实验中帮助开发者将任务完成速度提高了55%,但微软尚未报告任何相应的价值。

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GitHub Copilot helped developers finish tasks 55% faster in controlled experiments, but Microsoft has not reported any corresponding value.

一项独立研究显示,它并没有改善开发周期时间,反而导致了更高的错误率。

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And an independent study showed no cycle time improvement and a higher bug rate.

Meta的“效率之年”将AI工具与大规模裁员相结合。他们裁减了22%的员工,最终使运营利润率翻了一番。

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Meta's year of efficiency paired AI tooling with mass layoffs. They cut their headcount by 22% and ultimately doubled their operating margin.

这是一个AI实现投资回报率的例子,因为成本结构得到了积极的重新设计。

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There's your example where AI delivered the ROI because cost structures were aggressively re-engineered.

麦当劳(McDonald's)基于IBM(International Business Machines Corporation: 国际商业机器公司)的大型语言模型(LLM: Large Language Model: 一种深度学习模型,能够理解和生成人类语言)的AI得来速(Drive-thru)试点项目曾承诺节省劳动力,但最终以病毒式传播的订单错误告终,并于2024年关闭,没有任何回报。

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McDonald's AI drive-thru pilot built on IBM's LLM promised labor savings, but ended in viral ordering failures and was shut down in 2024 with no returns whatsoever.

三家公司,三个生产力故事,但只有一个结果。

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Three companies, three productivity stories, and only one outcome.

生产力痴迷为何失效

那么,为什么对生产力的痴迷没有奏效呢?对于个人而言,生产力的提升是显而易见的,例如更快地撰写报告或解决客户服务问题。

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Now, why didn't productivity obsession work? Productivity jumps are clear for individuals, for example, faster report writing or customer service resolutions.

但将它们聚合到整个公司层面时,往往会发现影响较小。节省的时间并不会立即带来更多的产出或收入,因为这些时间可能会被重新分配到难以衡量或价值较低的任务上。

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But aggregating them across the company often reveals less impact. Time saved does not immediately result in more output or revenue because that time can be reallocated to less measurable or lower value tasks.

例如,会议。我们能否都承认,通过不撰写更新或文档所节省的所有时间,最终只是让我们提前一小时下班,或者用这些时间预订更多不必要的会议?

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For example, meetings. Can we all just admit that all the time we're able to save by not writing updates or documentation results in leaving the office an hour earlier or using that time to book more unnecessary meetings.

大多数公司在孤立的团队或业务单元中实施AI,而不是从头到尾地改造整个工作流程,并且在培训和更新这些工作流程、AI产出以及变革管理方面投入了大量资源。

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Most companies have implemented AI in isolated teams or business units rather than transforming entire workflows end to end and lots of resources were spent on training and updating those workflows, AI outputs and change management.

这些管理成本往往抵消了生产力的提升。

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These overhead costs often offset productivity improvements.

AI唯一确定的影响是,它导致了入门级职位入职难度不成比例地增加。我可以在我自己的视频评论中看到这一点。

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The only thing that AI has done for sure is that it has contributed to disproportionate difficulty getting into entry-level roles. I can see it in comments under my own videos.

只有那些深刻改变流程并持续投资于AI人才的公司才能看到底线结果。大多数公司没有。

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Only companies that deeply change their processes and invested in AI talent consistently see bottomline results. Most don't.

非显性趋势:VC投资与“AI包装器”

我们来谈谈一些非显性趋势。有明确证据表明,尽管更广泛的焦点转向盈利能力,但美国风险投资(VC: Venture Capital: 投资于初创企业和高成长企业的股权投资)在AI初创公司(包括所谓的“GPT包装器”)的投资在2025年仍然非常强劲,甚至还在增长。

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Let's talk about some non-obvious trends. There is a clear evidence that American VC investment in AI startups including the so-called GBT rappers continues to be very strong and even growing in 2025 despite a broader shift towards focus on profitability.

之所以会发生这种情况,是因为该行业正受益于生成式AI的成熟。

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And that is happening because the sector is benefiting from the maturation of generative AI.

在2023年之前,对AI初创公司的风险投资主要由创新炒作和快速增长的野心驱动。

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Before 2023, VC investment in AI startups was largely driven by innovation hype and rapid growth ambitions.

投资者非常关注尖端技术和突破性应用。资金常常被投入到各种想法中,而没有明确的盈利路径。

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Investors put a huge focus on cuttingedge technology and groundbreaking applications. And funds were often thrown at all kinds of ideas without clear paths to profitability.

这就是两年前风险投资界的样子:大量资本涌入早期初创公司,主要关注新颖的AI能力,而不是商业模式或财务回报。

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This is what VC scene looked like two years ago. Large amounts of capital poured into early stage startups focusing primarily on novel AI capabilities rather than business models or financial returns.

估值飙升。每个人都在向任何听起来与生成式AI沾边的东西投钱。

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Valuations shot through the roof. Everyone was throwing money at anything that sound even remotely generative AI.

重点放在快速夺取市场份额和技术领先地位,而不是即时或近期的盈利能力。

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Emphasis was placed on capturing market share and technological leadership quickly over immediate or near-term profitability.

交易周期非常快,许多投资都是对AI变革潜力的投机性押注,期望在更长期内获得回报。

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The deal cycles were very fast and many investments were speculative bets on the transformative potential of AI expecting returns in longer term.

最后,软银(SoftBank)早期对OpenAI和其他有远见的初创公司的巨额投资,就体现了这种“不惜一切代价增长”的心态。

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And lastly, Soft Bank's early big bets on OpenAI and other visionary startups exemplified that growth at all cost mentality.

但从2024年开始,评估方式发生了明显转变。投资者现在更加谨慎。

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But starting 2024, there has been a clear shift towards a different kind of evaluation. Investors are way more careful now.

他们密切关注单位经济效益、实际牵引力、客户留存率以及所有真正重要的“无聊”事情。

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They're looking closely at unit economics, real traction, customer retention, and all the boring stuff that actually matters.

投资资金更多地集中在成熟或企业级AI上。

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The investment dollars have concentrated more on mature or enterprise ready AI.

所以,你可能会想,那“GPT包装器”是不是就完蛋了?不,它们还没死。欢迎来到“包装器战争”。

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So, you might be thinking, well, that's it for GBT rappers, then. Nope, not dead. Welcome to the rapper wars.

“AI包装器”的概念兴起,是因为初创公司开始在现有强大AI模型(如GPT、Claude或Llama)之上构建专门的应用程序。

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The AI rapper concept emerged as startups began building specialized applications on top of powerful existing AI models like GBT or Claude or Llama.

公司不再从头开发需要巨大资源的基础AI(Foundational AI: 指大型、预训练的通用AI模型),而是开始将AI能力“包装”成特定领域的产品。

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Instead of developing foundational AI from scratch, which requires immense resources, companies started wrapping AI capabilities into domain specific products.

“AI包装器”经济已经超越了简单的界面,发展成为更复杂、功能更强大的应用程序。

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The AI rapper economy matured beyond simple interfaces to more complex and more functional applications.

包装器演变为多层应用程序,解决特定行业问题,如法律、医疗保健、金融或软件工程。

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Rappers evolved into multi-layered applications that solve specific industry problems like legal or healthcare or finance or software engineering.

它们将AI嵌入到现有的业务工作流程中,并且通常提供非常高级的功能。

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They embed AI into existing business workflows and they often offer very advanced features.

例如,法律AI包装器Harvey的估值增长到50亿美元,年度经常性收入(ARR: Annual Recurring Revenue: 衡量订阅业务收入的指标)达到7500万美元。

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For example, legal AI rapper Harvey grew to $5 billion valuation and 75 million annual recurring revenue.

编码AI包装器Nisphere迅速达到25亿美元估值,年度经常性收入1亿美元。

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Coding AI rapper Nisphere reached 2.5 billion valuation with 100 million ARR rapidly.

AI包装器市场大幅扩张,预计到2025年末,生成式AI行业将达到380亿美元,其中大部分增长由包装器驱动。

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The market for AI rappers expanded drastically with the generative AI industry projected to hit 38 billion by late 2025. And the biggest part of this prediction is driven by rappers.

总而言之,AI包装器经济已经从快速、炒作驱动的简单应用程序编程接口(API: Application Programming Interface: 允许不同软件应用相互通信的接口)应用浪潮,演变为先进且可以说是AI行业最大的细分市场。

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So in summary, the AI rapper economy has evolved from rapid hypedriven wave of simple API based applications to advanced and arguably the biggest industry segment in AI.

它为大小创始人提供了通过将复杂模型包装成实用且能产生收入的应用程序来实现AI商业化的机会。

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It has given a chance to founders big and small to commercialize AI by wrapping sophisticated models into practical and revenue generating applications.

结论:AI投资的现实与未来

因此,尽管炒作盛行,AI并不会自动产生回报。这不是悲观主义,而是模式识别。

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Conclusion. So despite the hype, AI doesn't automatically generate returns. And that's not pessimism. It's pattern recognition.

所以当你听到“AI正在彻底改变一切”这样的标题时,请问:钱在哪里?

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So when you hear headlines like AI is revolutionizing everything, ask where is the money.

生产力不是投资回报率。自动化不是盈利能力。节省的时间不是赚到的钱,除非你能在你的损益表上体现出来。

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Productivity is not ROI. Automation is not profitability. Time saved is not money made unless you can show it on your P&L.

媒体喜欢大胆的叙事,因为它们能带来点击量。但商业不奖励叙事,它奖励利润。

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Media loves bold narratives because they drive clicks. But business doesn't reward narrative. It rewards profits.

美国仍然是资本主义的土地。在喧嚣之下,AI的投资回报率曲线相当缓慢。

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The US is still the land of capitalism. And underneath the noise, the AI ROI curve is quite slow.

所以,停止恐慌。你不会在一夜之间被取代。AI的速度不足以在一个季度内彻底清除你的整个职业生涯,但它的速度足以让你不能放松。

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So, stop the panic. You're not going to be replaced overnight. AI is not moving fast enough to wipe your entire career in a single quarter, but it is moving fast enough that you cannot afford to relax.

你有时间提升技能,但要好好利用。

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You've got time to upskill, but use it well.

一如既往,我希望这有所帮助。请在评论中告诉我你们的想法。我们下次再见。

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As always, I hope this was helpful. Let me know what you guys think in the comments. We'll see you next time.

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