斯科特·库珀联邦政府引才新计划:科技人才如何重塑公共服务 Bloomberg Podcasts 2025-12-25

政府科技的挑战与机遇

主持人乔·魏森塔尔和特蕾西·阿洛韦在《奇谈怪论》播客中探讨了公共部门技术和招聘问题。他们回忆起之前与詹妮弗·帕尔卡(Jennifer Palca)的对话,其中提到一个州级RFP(Request for Proposal: 招标书)竟然有7000项要求,这让人难以置信政府开发新技术的复杂性。他们还与帕特里克·麦肯齐(Patrick McKenzie)讨论过政府的遗留系统(Legacy Systems: 指过时但仍在运行的计算机系统或技术)。主持人指出,公共部门的许多问题,如繁琐的审批流程和人力资源部门对招聘的严格限制,在大型私营企业中也普遍存在,这表明这些是官僚主义的通病。

Original English

Hello and welcome to another episode of the Odd Lots podcast. I'm Joe Weisenthal and I'm Tracy Alloway. Tracy, one of the topics that we like to talk about, but we haven't talked about it for a while. Public sector tech, public sector hiring. We've done a number of episodes on this. It's been a while, though, since we've, revisited this question, but it raises so many fascinating things. I remember the ones that we did with, Jennifer Palca, which were fantastic, and we got, a good sense of some of the issues facing, public technology, including, I think it was 7000 requirements in a single RFP that was at the state level. But you hear stuff like that, and it just kind of blows your mind how complex the whole process of developing new technology actually is in government. Right. And we've also Patrick McKenzie is the other one we've talked about this with like these legacy systems, they have all of this or whatever, and some of it's tech and some of it's related to hiring. I have someone who everyone I feel like comes in to the public sector and I'm like, why can't this look more like the private sector? But I have a I have an observation that I thought about after the last time we talked to Jennifer. Would you go, okay, they're excellent conversations. Maybe we'll move the ball forward. So there are all kinds of obvious problems with the public sector. We'll get into them. That being said, and I think you had the same experience. You hear these descriptions of like say, what's it what's broken with the hiring process? And it's like, you know what? That sounds kind of familiar. I've experienced that in the private sector, too. Yeah, a lot of these pathologies seem to exist in large organizations. I was going to say I think it's and it's endemic to bureaucracy. Yeah, right. And I remember Jennifer specifically saying that like one of the main choke points is just the operational process of getting stuff approved or getting a new candidate through a hiring process that has been dictated by human resources. And you have to fit into certain slots or certain categories. So it's a big deal. But that's the the whole dealing with HR thing and their role as gatekeepers of the hiring process and their role. You say, yeah, I love our H.R. People here at Bloomberg. I'm just saying some of it sounded a little bit familiar. Yeah. So I'm going to I'm going to leave it at that. Some of it sounded a little bit familiar fair.

人事管理办公室的使命

美国政府人事管理办公室(Office of Personnel Management: 负责联邦政府人力资源政策和管理的机构,简称OPM)主任斯科特·库珀(Scott Kupor)作为本期嘉宾,他曾是Andreessen Horowitz(一家知名风险投资公司)的风险投资家。他解释说,OPM是联邦政府的人才管理机构,负责约210万联邦雇员的所有人事政策,包括招聘、解雇、绩效管理和IT系统。OPM的目标是确保政府各部门政策的一致性,并让合适的人才在合适的岗位上。当被问及为何从高薪的风险投资界转投政府部门时,斯科特表示,他认为本届政府有机会做些不同的事情,并获得了总统的授权和灵活性。他从风险投资的经验中认识到,公司的成败几乎完全取决于组织中的人才、组织结构、文化和激励机制。他希望将这些经验应用到联邦政府,创造一个能吸引优秀人才并让他们发挥所长的文化。

Original English

So of course we know that the new administration, of course, lots of people from the tech world have come to it, I think probably most famously Elon Musk and the whole DOGE Endeavor, which, you know, we'll get into perhaps, where where we stand on the verdict for that, but widely viewed as not particularly transformational. So nonetheless, a lot of like buying a lot of people from the tech world, thinking about what aspects of our most dynamic industry in America can be brought into the public sector to perhaps make it a more dynamic place, maybe more efficient, maybe more effective, and maybe a more desirable place to work for talented people. Right. And the government, the Office of Personnel Management is launching a new cross-government program right now to recruit top technologists to modernize the federal government. And I would just add, it kind of has some new urgency because the Trump administration has identified the AI race with China as like this existential threat to the US. So you can see stuff kind of coalescing. Totally. Well, we literally do have the perfect guest because we going to be speaking with the director of the office of Personnel Management in DC. We're going to be speaking with Scott Kupor He's a former venture capitalist, at Andreessen Horowitz. So he knows all about the public world, the private world, etc. literally the perfect guest. Scott, thank you so much for coming on the Odd Lots podcast. Well, thank you for having me. I'm glad to be here. Absolutely. Let's start from the real basics. What is the job of the office? The director of the Office of Personnel Management. Yeah. It's a great question, and I don't know the answer to this one. Before I started talking to the administration about the job there. So I think the simple way to think about it is, look, we're the talent management organization for the federal government. So there's about 2.1 million federal employees, roughly in the government today. And we are responsible for all policies related to people. So how do you hire how do you fire a performance management, system? So IT systems, and then we're also, a cross-functional organization that everything we do obviously touches all the different agencies. So we're trying to make sure that we've got consistency of policies across the government. And the simple goal in my mind is just how do we make sure we have the right people in the right jobs in the federal government? That's basically the, you know, forward articulation of what we do. Why did you decide to go from Andreessen Horowitz to, what seems like, you know, something of a challenging job and possibly lower paid? You don't have to tell us your salary, but it's probably public somewhere. But I can tell you it's definitely more than that. It's definitely lower than a partner at a reasonable rate. Right. My salary is public. Actually. In fact, you know, you know what? You know, when you've hit, high point in your life, when your oldest daughter, who is, I won't give her age, but she is, let's say, under 30 is making more money than I am at this. Congrats to her. So. Exactly. I'm very proud of her. Yeah, it's a great question. Look, the honest answer is it was a couple things. One is just, it was the right time. You know, I've been an injury and as you know, from the founding, for 16 years, super proud of what we did there. And Ben and Mark were incredibly gracious in, giving me this opportunity. And I really felt like there is an opportunity in this administration to do something differently. So you mentioned a bunch of technology. People come into the administration. There's also just a bunch of, you know, business people more generally. And, look, we're not going to make the mistake of applying every private sector, you know, method and model to the federal government. But I think it what the president has asked us to do is to think differently about things and giving us kind of the permission and the flexibility to do that. And so to me, look, I've been around the venture capital business. You know, ultimately companies succeed or fail. My lesson from the venture capital business is they succeed or fail almost entirely because of the people in the organization and the organizational structure and the culture and the incentives. It's pretty simple. And so my view is, look, why can't we learn, well, some of those lessons and apply them as appropriate to the federal government and think about creating a culture where we've got great people who can do great stuff. On behalf of the American people,

“美国科技力量”计划

斯科特·库珀介绍了OPM的新项目——美国科技力量(US Tech Force),旨在两年内为政府招募1000名工程师,包括软件开发人员、AI专家、数据科学家和产品经理,以帮助政府基础设施现代化。该计划与约25家大型私营科技公司合作,旨在解决两个主要问题。首先,政府缺乏现代软件和AI技术专业知识,因为大型首席信息官(Chief Information Officer: 负责企业或组织信息技术和系统战略的管理者,简称CIO)组织主要维护庞大的遗留系统,难以进行定制开发。其次,联邦政府存在严重的早期职业人才(Early Career Talent: 指工作经验少于5-7年的年轻人才)人才储备问题:联邦劳动力中只有7%是早期职业人才,而私营部门的比例约为22-23%。同时,**44%**的联邦雇员年龄超过50岁,未来5-10年将面临大量退休潮,人才补充严重不足。

Original English

I want you to tell me about your new endeavor, your new initiative to bring in tech talent, and also in the answer, maybe, like situated within maybe what makes it different from other endeavors? Well, you know, there was the code for America, endeavor, which, you know, probably had some similar themes. Obviously there was, the Joe Experience, which I want to get into further, but talk to us about this new project, what's what is it, and then why is it different from past efforts to infuse technology or infuse tech thinking into the government? Yeah. So let me take you through the program. So the program is called US Tech Force. So anybody who's interested can go to our X at us task Tech Force and find more information about it. Basically here's the here's the program. The goal is to bring a thousand engineers into the government. So, software developers, AI experts, data scientists, product managers. So anybody who can help us basically with the job of modernizing government infrastructure, it's a two year program. And we partnered with about 25 of the largest, private technology companies, private sector technology companies, I should say. And we're really trying to accomplish a couple things here. Number one is the government has a dearth of what I would call modern software expertise and modern AI, you know, technology expertise. And that's not a knock at all on the organizations, but a lot of what these big CIO organizations the government have to do is they're maintaining these massive legacy infrastructures. And so the ability to do bespoke development is quite difficult in those organizations. So this will be a vehicle to help them accelerate bespoke development, across the entire government. The second problem we're trying to solve is, we have a massive early career, pipeline problem in the federal government. So 7% of the federal workforce is early career. Let's call that less than 5 or 7 years of worth of work worth, worth of work experience. And that compares to about 22 or 23% in the nonfederal sector. So by a factor of 3 to 1, the federal government is completely failing at getting early career people into government. And if you look at the other end of the spectrum, by the way, so we've got about 44% of our population that's over the age of 50. And that compares with about a third in the, you know, non federal workforce. So we've got this looming problem, which is we're going to have a ton of people, you know, over the next 5 to 10 years who rightly so, you know, are at retirement age and want to go do other things. And we've done very, very little to actually replenish the pipeline.

改变政府工作的叙事

斯科特·库珀解释说,美国科技力量计划为期两年,旨在让年轻人才体验政府工作,而不是要求他们立即承诺40年职业生涯。他认为,政府过去向员工宣传“终身雇佣”的价值主张是错误的,这对于25岁的年轻人来说毫无吸引力。新的叙事应该是“来解决最艰难、最复杂的问题,提供公共服务,同时为自己创造职业选择。”即使两年后他们选择回到私营部门,那也是成功的。这种开放的态度,以及与私营部门伙伴合作举办招聘会,将有助于促进公共和私营部门之间的人才流动。

Original English

So this program is really intended to do that. And one of the ways we're doing that is by making it a two year program. So I don't think it's reasonable for us to go to a 22, 25, 27 year old person and say, decide today. Do you want to commit 40 years of your life to be a career public civil servant? What I'd rather do is expose them to the problems in government. Let them actually have a great experience. And you know what? Like we should convince them over time how great this is. But you know what? If at the end of the two year period, they want to go back to the private sector? That's great. And that's why we've lined up all these private sector partners who are going to actually help run a job fair for us and make sure that we have kind of greater connectivity between the public and private sectors. Can you talk a little bit more about why, historically, government roles have not been that desirable for tech workers? What is I assume you diagnosed the problem before you came up with a solution, but in your view, what is the main choke point or market failure that is leading to difficulty for the government to recruit the kind of people that it wants to? Yeah. So I think there's a couple problems. So one is, it's I think the fundamental issue, quite frankly, in my mind is a messaging problem, which is I'll give you an anecdote. Right. So when I first came into office, I'd been in the office about six months now. I met with one of my managers in the organization who said, hey, you guys are ruining things. And I said, what do you mean? And by you guys, she meant douche. And you know, I'm not part of DOJ's, but obviously, look, I come from, you know, I know a lot of those people. And I said, well, how we ruining things? She said, well, our whole, value prop to employees has been come to the federal government and have lifetime employment. And I said, oh my gosh, you're not going to like my answer. Because, number one, I'm going to tell you, like, that's a myth in a life that people have been telling you, there is no such thing as lifetime employment. And two I said, look, that's the most that's the worst, least compelling kind of narrative that I've ever heard, that I'm going to go tell some 25 year old, like, that's the value proposition of coming to work for the government. So number one is like, we have to change the narrative. The narrative in my mind is come work on the toughest, biggest, most complex problems, you know, do some public service, but then give yourself career options. And you know what? If you want to go to the private sector of that, you know, God bless you. That's a perfect thing to do. So that's part of the problem.

零风险文化与薪酬挑战

斯科特·库珀指出,政府的另一个问题是合规文化(Compliance-Based Culture: 强调遵守规则、法规和程序的组织文化),导致零风险文化。员工担心因犯错而受到审查,这使得政府难以进行创新,尤其是在技术领域。他提出应转向适度风险(Measured Risk: 经过评估和控制的风险)的理念,让员工思考承担适度风险可能带来的好处。主持人提到,私营部门的薪酬上限远高于政府,这是否是吸引人才的主要障碍。斯科特承认薪酬很重要,但他认为这个问题被夸大了,尤其是在早期职业阶段,公私部门的薪酬差距相对较小。他认为,大多数员工每天工作是为了挑战、学习、职业发展和获得认可,这正是政府可以创造的文化。他强调,政府不应追求与Google等公司在薪酬上竞争,而是要打破“终身雇佣”的观念,鼓励公共和私营部门之间的人才流动。

Original English

The other problem is the nature of what happens at government. And, you know, you know, Jen Pocket, as you guys mentioned in your intro, who's like, brilliant on this stuff, diagnose it perfectly, which is so much of what government does is it's a compliance based culture, right? It's not just literally, you know, that we follow laws, but if I do something wrong, you know, I'm worried about getting an inspector general report or I'm worried about a Gao report, or I'm worried about some Congress person holding me in front of their committee to testify about stuff. And so the short answer, as a result is like, we have a zero risk based culture inside of government. There's no concept of, you know, you know, you guys mentioned I came from the venture capital world. You know, in that world, look, we take crazy risk, because all we're doing is trying to maximize upside opportunity. Now, I'm not proposing we do that in government. And I've been using the term measured risk as a better way to try to describe it. Government. But like, we have to kind of change the culture and enable people to think about the upside opportunity that comes from taking modest amounts of risk. And unfortunately, particularly on the technology side of things, that has not been the case. And so, again, if you're a young, you know, early career person, I think you want to do cutting edge stuff. You want to learn things, you want to kind of go out a little bit on the risk curve. And right now at least historically, government has not been in place for that. So you mentioned that the pitch to work in the federal government should not be. This is lifetime employment, that that is like that's not healthy for a lot of reasons. And I think a lot of people can, intuitively agree with it. On the other hand, you know, you mentioned the sort of like in the VC world, you're always shooting for the right tail, ideally and in public sector work, you know, and, but when you're talking about no layoffs or lifetime employee means, like, you're cutting off the left tail just from a money standpoint, the employee of the federal government never has the chance to experience a right tail outcome. The highest paid worker in the federal government. It's a very decent salary. But, you know, in the compared to very even moderately successful people, you know, the most senior successful person in the federal government will make less very often then just sort of like someone who's hung around Google for a long time. So like how much of a problem actually just comes down to that simple monetary fact. So, look, there's no question that compensation is relevant, but I actually think we've been overstating the nature of that problem. So let me give you a couple thoughts on it. So first of all, part of the reason why we're focused on early career here is at least the pay gap between private and public is a little bit more manageable. And it just kind of it asymptotes like massively as you go farther through your career. So, yes, it's totally unrealistic, you know, unless unless you're rich and you just decide you wanna do something different, it's totally unrealistic for us to think we're going to compete against like a VP at Google for a senior level executive person in government. So that's not even in my mind. Like that's not even worth worrying about basically, because like, the pay gap is just crazy and nobody's going to do that. But my experience at least, and, you know, you guys have been around a lot of organizations is, look, there are some people who are purely kind of profit maximizing. And that's great. That's not a no, I'm not have no normative objections to that, obviously. But my sense is that's actually a relatively small minority of the population of employees. I think most employees come to work every day because they're being challenged. They're learning, they have career development opportunities. They work for someone who cares about their career, and they feel like, you know, they can be rewarded. When they actually do good stuff. They feel like they're held accountable. Like that to me, is a culture that we can create inside of the federal government. And, you know, even if it means yes, in a short period of time, you are going to have like a, you know, remuneration challenge relative to the private sector. But this is also why, again, just to go back to it, this is why I think this whole narrative of come, you know, work for the federal government for 40 years to me is just crazy. Like, we should have an open idea that you can go back and forth between the public and private sector. And you know what? If you have points in your life where you think like profit maximization is the most important thing, then yes, like you should go to the private sector because the government is never going to deal with that. But I think we just have to break this. Like, to me, this dichotomy that there's one way to go or the other makes no sense. So look, in a perfect world, I would wave a magic wand and say, we pay everybody like what? They can get paid at Google, but that's not realistic. And quite frankly, you know, there's there's zero support in Congress for that.

改革招聘与绩效评估

斯科特·库珀强调,OPM正在采取措施弥补薪酬差距,例如取消薪酬等级中对学历和任期的强制要求。过去,即使能力出众,没有大学学位或足够任期的人也无法达到高级别。他认为这与任人唯贤(Merit-Based Culture: 强调根据个人能力、表现和贡献来评估和奖励员工的文化)的文化背道而驰。OPM将取消所有职位薪酬等级中的学历和任期要求,以便根据实际能力招聘和晋升人才。在绩效评估方面,斯科特指出,政府历史上存在“人人得A”的问题,约80%的员工被评为最高等级,而只有0.2%被评为不及格。为了改变这种状况,OPM已针对高级行政人员(SES)出台规定,要求实行强制分布(Forced Distribution: 一种绩效评估方法,要求管理者将员工的绩效评级强制分配到预设的百分比区间),将最高评级比例限制在30%。此外,OPM还推出了针对所有主管的强制性绩效管理培训计划,以改善一对一沟通和持续反馈机制。

Original English

The final thing we can do, though, just, Joe, to give you one last perspective, is we can do things inside of OPM to mitigate some of the challenges on the compensation side of things. So let me give you a very specific example. So as you probably know, there's a schedule which is like everybody gets paid, you know, goes one through 15. These are different levels. Today all those schedules are driven off of tenure and they're driven off of degree requirements. So if I don't have a college degree and I haven't worked for ten years, no matter how good I am, I can't get to a 15 level in government. In my mind, that's just silly, quite frankly. Right. That's the opposite of a merit based culture. You all will remember since we talked those, right? You'll remember. I won't mention his name, but, you know, there's a Doge engineer with a very colorful name. That, I'm sure your listeners have heard of, you know, when all the kind of exciting stuff was happening, there was a quote from an administration official who said, this guy is terrible. We never would have hired him because he didn't graduate from college and he didn't have, whatever, five years of work experience coming here. And in my mind, like, I literally wanted to pull my hair out when I heard that, because I'll say, that's the craziest thing in the world. Like, if if this guy is capable of performing at a G 15 level, why should we care about what his tenure is or whether he has a college degree? And so one of the things we're doing inside of OPM is we're going to eliminate all degree requirements in all tenure requirements in the pay schedule. And so as a result, if someone is doing awesome, like we can hire them at the at the appropriate level. So some of the pay gap problem is not just a numerical problem, it's a leveling problem. And I think we can solve that even in the absence of congressional legislation. Yeah, I remember Jennifer again said something very similar about like the best coder in America or a young guy who had won this huge coding competition and then couldn't get hired by the government because he didn't. Yeah, right. Right. All of the official boxes kind of crazy for that specific role. Yeah. Since you mentioned, doing awesome, how do you actually go about evaluating the performance of a tech worker in government? And how do you figure out which people you actually want to hire in terms of talent? Yeah. So, the short answer is we have to do it differently from how we do it today. But let me give you the very specific. So on the front end, historically, we have relied on self attestation of skills in order to hire people into the federal government. So I applied for a software engineering job and I get this application where I check boxes and I say, you know what? I'm an expert in Perl programmer. I'm an I'm an expert in, you know, AI technology. And I literally check the boxes. And that is the basis on which, like my application gets through or doesn't get through to the next round of screening. Right. I assume this is totally for me at some point, though, right? There's some sort of competency test. So in many roles there's not. And the reason is let me give you a there's a historical reason for this. So way back when we used to have literally a civil service exam, it was called pace was the name. I forget what the acronym stands for, but as that existed until, 1980, and there was a lawsuit at the very tail end of the Carter administration, very beginning the Reagan administration, first Reagan administration, where there was disparate it was a disparate impact claim, basically. So the kind of test results on this exam were disproportionately negative for minority applicants versus majority applicants. And so in 1981, the government entered into a consent decree, where basically they banned, essentially the use of these examinations. And from 1981 until literally four months ago, we were living under that consent decree. Nobody ever revisited it. And as a result, every agency was terrified to use any kind of actual merit based assessment for hiring because they were afraid they would run afoul of this consent decree. Luckily for us, we revisited it along with, the Department of Justice, and we got out of the consent decree. We actually found the original plaintiff actually was still alive. Lovano was his name. And, we actually, you know, finally said, okay, 43 years later, we think it's time to get rid of this consent decree. And they agreed to that. So for the first time ever, now we have kind of avoided we've eliminated the risk that the agency is worried about, which is if I use a technical assessment to judge somebody in their employment process, I might get sued, you know, under some type of disparate impact theory. So we are now doing that. So number one, to answer your there's a long way to answer your question. But so like the way we're going to evaluate people is they actually have to demonstrate merit. So there's lots of private sector tests as you probably know, code signal all these other things that every single private sector company uses where they're like, hey, basically let me give you a coding test if you're applying for a software development job, and then we could level you and figure out, are you, you know, these five or GS 15 based on that? And then we can do secondary stuff like obviously an in-person interview or other things to make sure that, you know, you're actually a good fit for the organization. So that's kind of thing. Number one we have to do on the front end. Does that make sense, at least in kind of yeah, I totally does. It is kind of wild to think that, you know, last year or a few years ago, or just four months ago, Joe and I could literally say that we're like, I'm kidding. Experts. I'm a10x engineer. Yeah. That's right. And apply. I know I'm I'm a coal expert, a couple COBOL. I can never make COBOL. An expert would be very much in demand. Cobalt cobalt cobalt. Thank you. Cobalt is cobalt is the mineral. There's a cobalt mineral. Cobble. Yeah. I never know if it's cobalt. I want to say cobble because it's like cobbled together across IT systems. Cobalt. That's actually really good. Okay. I didn't think about that. Okay.

产品经理的重要性与知识传承

斯科特·库珀澄清,政府急需的是产品经理(Product Manager: 负责产品生命周期管理,连接业务、技术和用户需求的专业人员),而非项目经理。产品经理负责理解客户需求,并将其转化为技术规范,确保开发团队构建出正确的产品。一个高效的工程组织需要开发人员、设计师和产品经理的协作。主持人提出,两年期的项目如何确保隐性组织知识(Tacit Organizational Knowledge: 难以书面记录,通过经验和实践积累的组织内部知识)的传承,尤其是在大量资深员工即将退休的情况下。斯科特以OPM的退休服务为例,该服务过去依赖纸质申请人工处理,导致退休金发放耗时漫长。Airbnb联合创始人乔·格比亚(Joe Gebbia)领导的团队开发了AURA(Online Retirement Application: 在线退休申请系统),将纸质流程数字化。斯科特强调,虽然这些短期项目的人员会离开,但团队必须做好文档记录培训,确保知识的捕获和管理,以便现有CIO组织能够维护和集成新系统。

Original English

But on the second part of Tracy's question, okay, so once they're in, once they're in the office, and again, because it's not a for profit entity, like how do we current how does the government currently go about evaluating how someone did this year, and what would be the optimal way for the government to evaluate how productive someone is? And they're saying and just do I understand this is a problem in private sector, too? I'm pretty sure that if you went into Facebook or Google, etc., they would also not have a clean answer of like which software engineer is more productive or contributed more value than the other one? Yeah, no you're upset. Right? Look, this is not a problem that's unique to the government. But what I think is unique to the government is historically, basically everybody gets an A in government. And so, to give you a perspective, most agencies rank people one through five at the end of the year on their performances, one being the worst and five being the best. And if you look, historically over long periods of time in government, about 80 plus percent of people get ranked a 4 or 5. Okay. So meaning basically, you know, everybody is in, you know, kind of, you know, Lake Wobegon. Yeah. And well, well above average. And then about 0.2% of federal workers get ranked at 1 or 2, meaning that you're performing below expectations. So number one, like we've had no system that actually, recognizes like outstanding performance. And quite frankly, unfortunately, no system that actually holds accountability on the other end of the spectrum, we're changing that, you know, kind of we've already put out regulations for the most senior executives, what are called the SES, which are the most senior executives, where we effectively, for the SES, have put out a regulation that requires a forced distribution. So a cap of 30% of fours and five rankings, which we think is appropriate to actually distinguish people, you know, in terms of their performance. So number one is we gotta reform the system, period. And we're working on that. And you'll see more regulation from us on that. Number two, you're actually right, which is look like sometimes the metrics are hard, right. So, you know, you don't really want to measure like lines of code that somebody produces because obviously all code is not created equal. But, you know, what I think does work in the private sector is look, managers are responsible for their frontline workers. They meet with them one on one. They have, you know, weekly. They have a sense of what they're doing. They provide feedback along the way. Like I think the performance management ongoing process works better in the private sector, in the in the public sector, what I found is instead of managers, we use the term supervisor, which I think actually unfortunately does a disservice to what the job is like. I don't think the job is necessarily supervision. The job is to manage meaning are they working on the right stuff? Are they doing the right things? Do they need training for this kind of stuff? And historically, we haven't done a great job on that. So one of the things that we just did, for example, is we just rolled out a brand new training program that's mandatory for all supervisors specific to this issue on performance management. So to teach them, like what does a one on one look like? Yeah. Those of us who grew up in the technology industry, the first book that we were all assigned to read was, Andy Groves Only the Paranoid Survive, which I still think is a fantastic book. I don't know if you all have read it. It's actually really I have read it. It's basically like I have read it and. Yeah. Keep going. Yeah. I mean, basically he literally talks about like, what is a one on one meeting with your, you know, team member, like what should it look like? And it's like, you know, it's very much like management 1 to 1 stuff. But I think the honest answer is like, most people don't get that training. And so as a result, we have had a performance management culture where we have inflated grades and we have basically once or maybe maximum twice a year, people actually get feedback. So it's totally unfair to the employee. And it's also just unfair to top performers who are not actually getting differentiated reviews and differentiated compensation. I was just about to ask. Just to be 100% clear, compensation is going to be tied to performance, correct? Okay. All right. Yes. And again, it's not that it hasn't been before, but the problem is if everybody's a four and a five and you have a finite bonus pool, then your peanut butter ring out the bonus. It's basically so like, yeah, just, you know, trace you just to give you a sense, like when we gave guidance on this says these very senior executives where we said there's a 30% cap. We also said we think 60% of the bonus based compensation should go to those that 30% of the individuals. And, you know, that's a you know, we can argue whether it's 60% or 80%. But the point is like, let's let's actually really pay per performance and let's differentiate compensation as opposed to giving everybody a 300 or $500 bonus, which in the scheme of things has little retentive or incentive value for employees. So you mentioned project management just then, and I was looking at some of the press releases and documentation that you put out as part of this program. And there really is an emphasis on getting project managers. And I am very curious why that particular role seems to be in short supply, because I know someone who moved from a completely different industry into project management for a graphic design company. They had never done it before, and it didn't seem that hard. Okay, so I'm going to distinguish between project management and product management, which is I think we I hope we wrote product management in the, in our, our who did I just read it. So oops. Well I don't know what you did about it. We may have we may have put it in there, but so what what we need is what I, what I would call a product manager job, which is, you know, a, a product manager in my mind, is basically somebody who sometimes they come from an engineering background. They might actually have been developers themselves, but they're kind of people who sit between the engineering organization and the end user customer, and they listen to the customer and say, great, okay, tell me your problems. What are you trying to solve? And their job is kind of to translate that into ultimately into tech speak, what we call a PRD, a project requirements document for the engineers to develop against. So like that's the role we need. So in a well-functioning engineering organization, you have developers, you have designers, and then you have product managers. And the product managers probably aren't putting their hands on the keyboard, actually, you know, you know, typing, you know, ones and zeros, but they are literally that go between, between like the end user customer and then the requirements that ultimately drive the development process. It's interesting. I feel like that's something I've really come to appreciate in working for a large organization, how valuable translation skills are, because you have this one part of the room that knows one very specific thing. And then there's these generalists on the other end that have some vague thing, and that person who can sit in the middle and talk to both sides is clearly a very, is a valuable person, you know, so you mentioned, like the one thing that comes up a lot, in a common theme on our podcast is like the importance of this sort of like tacit organizing national knowledge. Things that are like cannot simply be written down. They do not exist necessarily in one person's head. There are just things that are sort of collectively known process knowledge and so forth. How do you think about that in light of the fact that these are two year roles and, you know, again, maybe in some cases someone will, do two years and then continue their career in the federal government. But but, you know, especially given the pay gap that emerges specifically for technologists, like, there's probably you're you're taking on the one area or the pay gap probably gets the widest over time. How do you think about fostering? Fostering and maintaining that kind of knowledge, especially given what you laid out at the very beginning, which is this sort of I don't know if crisis is the right word, but these looming retirement of all these people that do have years of accumulated knowledge about how things really work. Yeah. So, you're absolutely right. Which is, look, we have to balance kind of the two year time period against the need for actually the organization being able to maintain these systems once people leave. So let me just give I'll give you a real world example, Joe. Just you have it might be helpful. So, in my organization, OPM, we own the retirement process in retirement for, you know, several million I do. It's basically who have, you know, kind of completed their professional careers. And we are it's a very I won't go into the details. I won't bore you. But there's literally it's a like a ridiculously manual paper based process where for years we have had people literally filling out paper applications as recently as the beginning of this year, and sending paper by postal mail and all kinds of stuff. And we literally have a mine in Boyers, Pennsylvania, which is very fun if you ever want to come see it. Where we have hundreds of millions of file cabinets of people's retirement records. So we so we'd love to. I would love to. I've always wanted to go like those. Those are, like, huge. Like under mountain. Like the like literally bury pit is iron under my. I'd love to check Indiana Jones warehouse for government bureaucracy. I've always wanted to check out one of these places. We will arrange that after the episode. All right. We're we're going to we're going to work on that one together. Anyways, I bring that up to say, okay. So, look, we've, luckily, we've had a small team of developers, Joe Gebbia, who? You guys may recognize a name. He's a co-founder of Airbnb. He joined the administration even, actually, before I got there. But he's been he's been kind of housed in OPM, and he has, like, a team of, like, three developers and, you know, a a design person. And they've been completely redesigning this retirement application. So we now have what we call aura, the online retirement application where instead of paper, people actually can go, you know, in the year 2025 onto a, you know, computer and, you know, type in their app, their information, upload their documents, it gets right into the air. And it's, you know, it's, you know, vastly better than what we've had. So I bring this up to say, look, I think this is me is a good example, which is all those people are going to disappear at some point in time. And then the responsibility for that application is going to shift to the existing CIO organization within OPM to maintain it, to integrate with other systems. And so a requirement of being able to do that development process for Joe and his team is, look, they have to do documentation, they have to do training of the team. And so, look, I think it's not an insurmountable problem. I just think it means as part of your process, you just have to anticipate that there is going to be a time where people are going to disappear. And quite frankly, it's a smart thing to do anyways because we just know. And look, this happens in private companies all the time. Look, people's average tenure in private companies, I can tell you in Silicon Valley it's way less than four years is what the average tenure of an engineer is. So these are not new things. They are new things to the government, which is this idea of kind of knowledge capture and knowledge management. You know, kind of in light of the fact that people might not be there for their entire career. But I think it just means, as we've designed this program, that we have to have the appropriate level of documentation of integration of source code notes and all those things that are, you know, you would do in a normal circumstance to recognize that. Now, look at Joe in the perfect world, you know, I hope people love it. And they're like, wow, this is this is exactly where I want to spend the rest of my life. And that's awesome. If they want to do that, like we want to keep them in government. But, you know, I think we're also have to deal with the practical realities that, you know, the current generation of, you know, people are not thinking about, you know, three, five, ten year, you know, employment things. Things are much more fluid than that.

提升效率与组织重塑

斯科特·库珀指出,政府无法像私营部门那样“快速行动,打破常规”(Move Fast and Break Things: 一种强调快速迭代和创新的文化,即使可能导致一些错误),因为政府服务关乎民生。但政府可以更快地行动并承担一些风险。OPM正与管理和预算办公室(Office of Management and Budget: 负责制定和执行联邦预算,以及管理联邦机构的机构,简称OMB)合作,进行人员编制规划(Headcount Planning: 预测和规划组织所需员工数量的过程),重新调整机构优先级。政府擅长增加任务,却不擅长取消过时服务。因此,他们正在审查并移除不再具有法定或公共价值的服务,以提高效率。此外,他们还在改变绩效管理文化,消除阻碍员工发展的障碍,并鼓励适度风险。美国科技力量计划的第三个不同之处在于,被招募的1000名工程师将被组织成团队,共同完成重要项目,而不是被分散到各个机构中“被巨兽吞噬”(Swallowed by the Beast: 形容个人或小团队被庞大、僵化的组织体系所淹没)。

Original English

What are you doing to streamline the operational side of the process? Because I imagine you mentioned culture before. If the pitches come work for government, it's important, but you're going to be lower paid and you're going to have to constantly deal with paperwork and put together, you know, RFPs that have 7000 requirements and things like that. That's a tough sell to someone who's used to the whole move fast and break things. Culture. Yeah. So anyways, let me just be totally clear. Which is we are not going to move fast and break things, because, we can't quite do that in government. We can move faster than we currently do and we can afford to take some risks. But, we generally don't want to break things, because, you know, people do need to get their Social Security checks. And, you know, the IRS needs to actually make sure you get your tax refund. So, but it's a great it's a great question. So, look, there's a couple things that we're doing both inside and outside this program. So outside the program, more generally, one of the big things that OPM is driving along with OMB, you know, kind of the Office of Management budget is, we're working with all the agencies to basically what I would call do headcount planning and reshape the priorities for the organization. So there's a huge amount of government is very good about adding things to the plate, and they're very bad about actually ever taking anything off. So every time something new comes out from Congress, we add, you know, thousands of more people, we add stuff to the plate. And then we have this list now of 20 things, probably five of which we've been doing for 20 years. And quite frankly, nobody even remembers why we're doing them anymore. They've just now become like, you know, embedded into our culture. So part of the exercise, in order to kind of make the throughput faster and to make sure that an engineer isn't like sitting on their hands dealing with, you know, crazy bureaucracy is we have to go back and look at prioritization and actually remove services that are no longer statutory and they're no longer valuable to the American people. So that's the exercise. We started that exercise that were kind of is ongoing right now. But the purpose of that will be not only to make sure that we're hopefully spending our money in the right places, but we'll also be to remove layers that ultimately slow down the actual work product of government. The second thing we can do is, as I mentioned, we're really trying to kind of change the performance management culture in government and eliminate barriers to people being able to move through the organization and change the idea that you can't take any risk. I mean, obviously, that's a big cultural challenge that we have in government. So everything from down to like, what's your performance plan look like? Your performance plan should have, you know, efficiency. It should have, you know, some measured amount of risk taking in there. So things that, again, will speed the pace of deployment and, and make sense. The third thing we're doing is and this is again, you guys asked me, you know, how is this program different from other programs? As we hire these thousand engineers, ultimately they will live in various agencies, right? So, Doctor Oz at CMS says, you know, it's like, look, I need 75 engineers to do, you know, kind of important projects there or obviously Department of War, you know, have lots of stuff. So they're going to live in those agencies. But what we're not going to do, which is historically where I think these programs have failed, is if you drop these teams just into the blob, that is the federal government, they're going to have a terrible experience. And they're going to get lost and they'll there two years will literally go by without them actually having accomplished anything. So our whole goal with this is keep these teams together. So you know what I'm what I'm hoping for, Doctor Oz, is there's going to be a team of 75 engineers who are going to be a team, and they're going to work on the projects that he thinks are the most important projects. And of course, they have to integrate with the existing CIO organization, because so much of what we do has integration, back ends and all that kind of stuff. But we got to make sure that that happens, because otherwise, you know, you hire a random, you know, intern to and you plop them into an organization and they get swallowed by the beast. Basically. It's just it's understandable why that happens. So we've got to think about the organizational implications of bringing people in and make sure they're set up for success. And, you know, my expectations are and certainly the conversations that I've had with all the agency heads are that they understand that and they understand that for them to achieve what they want to do, they have to create the organizational structure that enables these guys to actually do what they're there for.

尊重员工与裁员的真相

主持人提出,如果联邦工作人员感到不受尊重,职业发展会受到影响,尤其是在一些言论将政府雇员妖魔化为“深层政府”(Deep State: 指政府内部存在一个秘密的、非民选的权力网络,暗中操纵政策)或“浪费公帑”的情况下。斯科特·库珀完全同意,尊重员工至关重要。他引用本·霍洛维茨(Ben Horowitz)的观点,公司重组和裁员会打破员工信任,必须努力重建。他澄清了政府裁员的背景:今年约有31.7万人离开联邦政府,其中92.5%是自愿退休或通过DRP(Deferred Resignation Program: 延迟辞职计划)等自愿离职项目离开的。只有7.5%的人因裁员或试用期解雇而离开。他强调,政府正在努力向员工传达变革的信息,并为不适应新方向的人提供自愿离开的机会。政府的目标是提升效率,利用技术改进服务,并重新评估现有项目的价值,因为他们是纳税人资金的管理者,不能无限制地支出。

Original English

Yeah, I think this is another thing that we can probably say from firsthand experience is you come to a big organization, you spend a long time, maybe the first year, of just getting to know the lay of the land. Who are the people that you should talk to, etc. it's a real challenge. It's a real challenge being effective, of actually accomplishing anything. The amount of time I mean, I've been a Bloomberg and they're all experience. Yeah, they're still I've been here ten years and there's like, who do I call the. It's just like the nature of large organizations. I want to talk about, career, you know, people who you say, okay, like you need, we need to do something about the fact all these people are going to retire and there is this, pipeline, etc., setting aside optimal levels of how big the federal workforce should be, etc.. One thing that I could see as a bit of a problem about maintaining, careers if federal workers do not feel that they are respected in their jobs. And there is rhetoric, there is, that you hear it's like a federal government. They, you know, again, they they don't have the some people like other leeches. They're part of the deep state. They're all woke and they spend money on this and that's waste. But even that spending looks like what I reserve is spending in the private sector, etc.. And then, you know, there's at least from this administration and there has been these, sort of seemingly from the outside and probably from the inside, capricious layoffs or arbitrary layoffs. And so if you respect this workforce, then, how how could you possibly have just like, cut so arbitrarily? I mean, these are this is what it seems like when you think about, building a, like a talent pipeline. Do you think about this dimension? And do you agree with the sort of premise of the question that it's a challenge that no one is going to work at a place if their boss is to some extent sort of think they're, you know, do not respect them. Yeah. So the short answer is yes. Like, absolutely. This is a critical part of making sure that the federal government is an attractive place for the people who are there and also the people who, you know, we're trying to recruit in. So I got a million thoughts. Let me try to see if I can, keep them in the, in the the time we have remaining. So, I'll tell you one thing. So just to back up, as you know, I worked at Horowitz and Ben Horowitz, in my mind, is one of the, you know, best CEOs, best managers that I've ever learned from. And I, I'd worked for them for literally ten years or so, for 26 years of my life, I've had the benefit of learning from Ben. The most important thing I learned from him is exactly what you describe, which is when you have restructurings in companies. Basically, you have broken trust with your employees. Okay. So, particularly in the startup context, right? Like, you know, when we were in startups, we personally recruited every single person into that company, and we told them how we were going to conquer the world and how awesome we were going to be. And we believe that we weren't, like, lying to them. But it turns out we were wrong. Like the market changed, we didn't have enough money. And you know, we had to live through this in our lab. Cloud ops four days. We lied. We had to lay a bunch of people off. And so you've immediately broken trust with those employees. So you are from that day forward, basically in a situation where you have to rebuild that trust, right? So you have to demonstrate to them that, you know, it wasn't capricious and arbitrary and that you're not like lying to them in a jerk, but that you actually do care about them. And it turns out, through no fault of their own, their next door neighbor who sat in the cube next to them, unfortunately lost their job because, like, we couldn't afford to pay them anymore. So I say that only to say, look, I recognize that very clearly, I understand that, and if you literally go back to like the testimony I gave when I went through my hearing, I said that very explicit. I think that's important. That being said, all that being said, I think look, the way to think about let me just give you the context of the headcount reductions that happened in the government, because I think there is, in my mind, at least some misinformation out there that I think is worth talking about. So let me give you some numbers. You know, you've got a very sophisticated audience. As of the end of this year, roughly about 317,000 people will have exited the federal government. Okay. We started the year at about 2.4 million ish, roughly in terms of civilian. These are civilian employees, by the way. So forget about the armed services because my organization doesn't touch that. About 2.4 million civilian employees will be roughly 2.1 million civilian employees as of December 31st of this year. At the same time, we hired about 66,000 employees. So on a net basis, call it 270. You know, 260, 270,000, roughly kind of net departure from the government. If you go back to that 317,000 number, the internet. So 92.5% of those people took some form of voluntary retirement. So we had this thing called DRP deferred resignation program that was about that was literally half of it. 154,000 people took that, which was an eight month severance that we gave to people to voluntarily leave government. And then the rest of it was there are some other programs the acronyms aren't relevant for your for your, listeners. They're called visa and visa that people want to look them up. But those are other voluntary kind of, you know, retirement programs. And then only, 7.5% of people were removed through either rifts or what we call probationary employees, which is in the government. If you've been if you've been there for 1 or 2 years, it depending on the job, you're kind of the closest thing to an Apple employee that we have in the federal government. And so there were about 7000 of those probationary employers who who were removed at about 17,000 people who were ultimately, you know, reductions in force as a result of restructurings. So I say that, number one, not to I want to be totally clear with your listeners, not to make light of any of this. Obviously, those are real people with real jobs and real families and stuff. But the numbers, again, you know, kind of, I think bear out what we tried to do in the government, which is tell people that things were changing, tell people that, you know, we do have a different view as to what, you know, we think the federal government should be doing and give people an opportunity to voluntarily say, okay, this is not what I signed up for, which is a very noble thing to do and say, you know, it's time for me to go do something different. So now you 2.5% of the people who left the government did so because they decided, you know, this wasn't anybody that they wanted to be in. That being said, now, look, I totally agree with you, which is we have to demonstrate to the people that are there and to the people who are coming in that, you know, we obviously care about them and that we think they do valuable work. And I think that's the case for the vast, vast majority of people there do great work, like any organization. Yes, there are some people who are not doing great work, and we have a system that makes it very hard to hold them accountable. We're going to try to fix that. But look, that's true of any organization. So I don't think it we're not it doesn't make sense to kind of demean the broad federal government based upon the work of a few. But we have to do that. And we also have to be honest and transparent with our people, which I which I believe very strongly. And it's look, we can't be all things to all people. Like we were running $2 trillion deficits. That's not sustainable. And so look, we got to be smarter. We have to use technology to find ways to improve efficiency. We have to think about if we're doing 20 things, are all 20 of them still required? Do they still have value? Because ultimately we're stewards of the taxpayer dollars. This is not our money we're spending. And so I think it's incumbent upon everybody, and this is the message that I'm trying to get across to my team and to the rest of government is efficiency doesn't mean just cutting costs efficiently means are you thinking about delivering a better service, but doing so, you know, at or below, like what you do today? Because you're thinking about organizational changes. You're thinking about technology. Like, to me that is just like, quite frankly, required of anybody in any organization to do. And so that to me is like what I'm trying to convey to people. And yes, that means that there may be some jobs that are impacted because of technology, but those things are going to happen whether, you know, kind of, you know, we want them to happen or not. The question is, do we actually set up the workforce and do training and do all the kinds of things we need to do to make sure that people have opportunities in light of what is a very, very rapidly changing, you know, technological market.

打破僵化,拥抱适度风险

主持人提到,政府面临的挑战之一是COBOL程序员退休后,无人能维护旧系统。斯科特·库珀承认,政府的制度性规则(Institutional Rules: 组织内部长期形成并被普遍遵守的行为规范和程序)过多,导致僵化。他认为,政府内部存在一种“城市神话”(Urban Myth: 广泛流传但未经证实的说法或信念),认为许多限制是法定的,但深入调查后发现并非如此。政府的合规文化使得人们害怕承担任何风险。斯科特举例说明,OPM的退休服务过去需要60-120天才能处理完退休金发放,对退休人员造成巨大负担。通过引入临时支付(Interim Pay: 在正式退休金计算完成前,向退休人员发放的临时款项)流程,即使存在极小的风险(例如,如果收款人在正式支付前去世,可能产生几百万美元的超额支付),但与1.2万亿美元的信托基金相比微不足道,却能将支付时间缩短到0-7天。他强调,这种适度风险的思维方式对于政府现代化至关重要。

Original English

So I get that part of the problem that you're trying to solve is an operational one. This idea of like a COBOL programmer who's been there for decades, and he retires and walks out the door and no one knows how to do what he was doing, or no one understands the system that he's basically had control over for ages. But at the same time, you know, we're talking about a decent amount of turnover, a lot of new employees, if this goes the right way. How are you? I, I guess, guiding for safety. Are there any sort of like institutional guardrails that you're putting in so that the government doesn't actually end up breaking things? Yeah, I mean, look, they're all, you will hopefully, appreciate this, but look, there are a ton of institutional rules. You know, in my mind, like, the problem is we have too many institutional guardrails. And again, you know, rational people may disagree with me, but, you know, I can just tell you, like, the entire culture of everything we do and everybody I've talked to in government, and luckily we've had lots of kind of impact on making change early on. Everybody is like, we can't do that because of X, right? And the answer is either because like it's statutory and the honest answer is when you dig and dig and dig the realities, it's not statutory like we built up this like urban myth over time that something is statutory or as I mentioned, because like, I'm terrified that I'm going to get a Gao report, an inspector general report or a congressional inquiry. And like we have built such a compliance culture that we are just literally like, unable to do anything that actually is kind of modern and, you know, forward thinking in terms of government. And so this is what I this is what I'm trying to do. And as I told you guys from the beginning, like, yes, this is not the private sector. We're not going to take crazy risks. We're not going to like go like put everything on black, you know, in the casino. But we can have a rational conversation, which is okay, like what are the risks we're taking and what's the upside. So if you'll give me a minute, let me give you a very, very tangible example for your listeners. So I mentioned to you that we handle retirement services. And it's a very manual process. And so like it takes us a really long time to get people formally retired. So you quit from, you know, you retire from the government on September 30th. In the current process, you know, it takes 60, 90, 120 days sometimes for you to actually get a check because we have this ridiculous manually paper process that takes forever to for us to calculate what are you actually entitled to and to make sure you're getting the right money and all that stuff. So that's a huge burden on retirees, right? You've been getting a paycheck every two weeks for the last 40 years. And now I'm going to tell you like sorry, like go manage your cash flow some other way while I'm doing this. Like, that's terrible in my mind. And it's a complete disservice and completely disrespectful to people who are retired from the government. So we have a process in the retirement services thing called interim pay, right? Which is, as the name sounds, right. The idea is, okay, can we get you some money on an interim basis? That may not be 100% accurate, but at least helps bridge this gap between when you when you retire and when you get your actual annuity check. Okay. So going into and then a couple of this with we've got this massive you know we have had a lot of exits in government. So the 317,000 I mentioned, not all of those are retirees. But like on average people, we have about 100, 250,000 exits a year. So we're, you know, more than double the number. So and as a result, there's more than double the number of retirees that are happening. So you've got this terrible people process like massive volumes. And we're just going to make life miserable for all these people who can't get money. So I asked the team, I said, okay, how many people go through interim pay today? This is kind of pre our change and it's about like 30% of people. And I was like, well what's the problem. They're like, well that's how we've always done it. You know again part of the answer was statutory which it's not it's not statutory. And they're like, well, there's huge risk to the system because if we pay somebody more and then they die between the time we paid them their interim payment and we get their actual annuity, there may not be any assets left into the estate. And so we might compromise the fidelity of the trust fund. Okay. Now keep in mind this is a $1.2 trillion trust fund that is actually cash flow positive. So among trust funds for retirement, it's actually very rare. But we earn 2.5% on government treasuries a year, which is horrendously bad because we're only allowed to invest in government treasuries. But notwithstanding that it's actually still pat cash flow positive and fully funded like almost any, any circumstance. So we finally went through the math and I said, let's go through the math and let's assume, you know, we get it wrong X amount of time and all of a sudden our stuff and we did a bunch of math and I said, look, if we're wrong 100% of the time, it could cost us a couple million dollars out of overpayments, out of a $1.2 trillion trust fund. But we can shrink from 90 to 120 days that time somebody gets a payment to either 0 to 7 days. If we put more people through this interim pay process. So in my mind, like, this is just the most obvious thing to do, and we are doing it, by the way, we decided to do it. But like it's a great example, at least in my mind, of where we have so ingrained in the culture that risk, any kind of risk is bad without actually people being willing to have the conversation to say, okay, like, what is the cost of that risk relative to the upside opportunity at that taking that risk entails? And I'm perfectly happy. You know, I told them, I said, look, you don't need to protect me. If it turns out, you know, some Congress person wants to yell at me because, like, I took a modicum of risk in order to, like, make, you know, hundreds of thousands of retirees lives better and not have to, like, take loans out after they've given their career service to the federal government. Like, I'm totally fine defending that. I think that's a perfectly rational answer.

AI与政府的未来

主持人请斯科特·库珀从风险投资的角度,谈谈泰勒·科文(Tyler Cowen)关于AI原生组织(AI-Native Organizations: 从一开始就以AI为核心构建其运营和业务流程的组织)的观点。斯科特表示,他基本同意泰勒的看法,即新技术最初的应用往往是渐进式的,例如早期电影只是拍摄戏剧。现在,财富500强公司都在考虑如何利用AI提高3-7%的每股收益(EPS: Earnings Per Share,衡量公司盈利能力的指标),解决客户支持等问题。但他认为,真正的突破将来自那些从第一天起就以AI优先(AI-First Mentality: 指在设计产品、服务和流程时,将AI作为核心驱动力而非辅助工具的思维方式)的心态重新思考客户关系管理等领域的公司。对于联邦政府而言,这意味着不能指望一夜之间实现彻底变革,而是要专注于利用AI工具在现有流程中实现3-10%的效率提升。例如,政府每年处理大量法规评论,过去需要人工阅读和回复4万条评论,而AI摘要辅助思考方面表现出色,可以极大地释放政府的创造力和机会。

Original English

I have one last question, and maybe I'll sort of ask you a little bit to put your VC hat on, maybe because maybe you will go back to VC when this rolls over, but who knows someone who knows a lot, a lot about technology. So we had an episode recently with Tyler Cowen. We're talking about one of the weird things. Yeah, is that, you know, the air. We haven't even really talked about it. Yeah. So there's my question. I the tech, you know, makes your jaws drop when you see it. On the other hand, the impact so far on the economy or the real world is sort of muted it maybe it's like you might have it given the capabilities, you might have expected more, more revolutionary change in his thesis that he put forth was like, we're really not going to see that sort of meaningful, impactful diffusion of the tech until we have organizations that, to some extent are built ground up from AI that, you know, yes, you can maybe get some productivity gains here and there by putting AI into some existing workflow, but that the real breakthroughs will come from, whether it's companies or so forth that are truly AI native from day one. I'm curious, you know, when you think about, you know, again, going back to the VC world, hey, does this feel intuitive to you that the real deployer is will be AI native and then does that have any implications for like, we're not going to have a revolution, I guess hopefully, at the federal level, we're not going to have a complete destruction and starting over. Does that have any implications, then, for thinking about how I will be diffused within federal processes? Yeah. So, obviously, yeah, Tyler is a brilliant guy. So, far for me to disagree with him. But let me give you just a couple thoughts on what he said. So look, I, I guess I guess I generally agree with most of what he says, which is, and this is true, by the way, I think of adoption of most new technologies, which is we go to the common use cases and we think about Incrementality as the first thing to do it. So if you go way back when, Marc Andreessen told me this. So if it's if it's made up, I'll blame him. You know, when, when we, when we first, when we first had movies, you know, actual like, you know, moving pictures, they were just plays basically that people filmed, right? So, like, they weren't, like, producing them. They wasn't new content. It was literally just we we said, wow, we have this cool thing called a camera. Let's film a play and then go show it in a thing. Now it's obviously that's not that relevant to this conversation, but my point is, just like we tend to go to these very common incremental use cases for things. And so look, I believe that if you look at any major fortune 500 company, I guarantee you that every single board conversation is, what the heck are you doing about AI? And how do I get 3 to 5 to 7% greater EPS growth, relative to last year? Because you can fix my customer support problem or stuff like that. So I think that's what's happening right now. I do agree that, yes, what often happens is then there will be a new generation of companies and we see this in the venture capital world too, already, which is the most obvious use cases that people did, is there's a ton of companies who have customer support applications for AI, and there's a ton of companies who have, you know, you know, how do we help lawyers read documents better using AI? And that's great. And those companies are fantastic. But the real breakthrough is going to be, yes, like when someone says, okay, we're not just going to make salesforce.com more efficient, but like we're just going to rethink customer relationship management with an AI first mentality. And like the AI should know who my customers are. It should anticipate what I want to do and it should send me emails and texts and say, like, you haven't talked to this person in five weeks. And I just saw that they, you know, spoke at this conference and they talked about this. And, you know, you're not following up on it. So that's that's where we will get and and I have no doubt we will get there quite frankly. And look I'm an optimist by nature. You have to be to be in the venture capital business. But yes, I would agree with him generally. I think that's right. What does it mean for the federal government? Very simple. Which is that if if the private sector is incremental, the federal government is going to be like, you know, 100 x incremental relative to 100 x less incremental, I guess I would describe it. But that's in my mind. That's okay. Like so again, I've told everybody in my team, I'm not asking you, I don't want you to go build like the 2040 AI plan, because we have no idea what the heck that's going to look like. That's a total waste of our time. What I want you to do is look at a process you do today and figure out, can you use an AI tool to help you get three, five, 10% greater, you know, performance out of your organization? Right? So we do a ton of free samples and we do a ton of regulation writing, obviously, because, you know, that's what we're ultimately in the business of government is producing regulations. And we're about to put out a regulation. We got 40,000 public comments on this regulation. We literally assigned each one of those 40,000 comments to a person, to read and to draft a response to, now, to me, that's just insane, right? And I'm not saying that, like the AI, we should just like the AI should do it. But like, clearly AI is very good at, you know, summarization at, you know, helping people think about stuff like that's like, that's all. If we did that, like we would unleash so much creativity and opportunity and government if we just said, take the very basic stuff we're doing today and use your, you know, companion ChatGPT or whatever your favorite tool is and just, you know, eke out a little bit of productivity. So anyways, that's how I think about it. So yes, look, government is not going to we're not going to transform government overnight. But what we're trying to do and what the US tech force is trying to do is can we get the right people in here who understand those things so that we start to drive ourselves forward so we don't wake up five years from now and find that we're the last dinosaur, basically. And, you know, the world has passed us by.

政府AI工具的部署与安全考量

斯科特·库珀透露,目前政府在AI工具的部署上仍处于早期阶段。直到大约一个月前,政府电脑上甚至还没有安装ChatGPT。现在,ChatGPT微软Copilot(Microsoft Copilot: 微软开发的AI助手)等工具已在政府内部普及。在开发工作方面,政府面临重大的安全问题。斯科特本人是开源(Open Source: 源代码可以公开获取、使用、修改和分发的软件开发模式)的坚定支持者,认为政府可以适当使用开源技术,例如DeepSeek(DeepSeek: 一家中国AI公司及其开发的模型)的开源版本,只要能确保符合安全标准。他强调,政府在AI应用方面仍处于非常早期的探索阶段。

Original English

So you sort of mentioned it just then. But can you talk at all about what kind of platforms you're using currently or what kind of models? Because, you know, I'm sure some people would find it very ironic if the federal government was using Deep Seek or something like that. And I'm curious whether you lean towards, like an open source thing or a closed source thing because of privacy concerns. Yeah. So right now the honest answer is we're at the very, very early stages, which is most of what people are doing it literally. This may make your head spin because it made mine. Until about a month ago, we did not even have ChatGPT on our government desktops. So like, you know, I literally would sit there on my phone and ask ChatGPT questions. My post, my personal phone, just to be totally clear on my personal phone. And, and then I would go back to my work laptop and do stuff. So as of about a month or two ago, we actually have ChatGPT. We have AI now, we might even have we might even have a third one. I don't even know. Oh, and of course, we're we're the government, the big Microsoft, clients. So we have Microsoft Copilot. So that's kind of the state for an individual user in government. That's basically the state that is like the state of, you know, kind of advanced automation basically is we literally have it on our laptops now for the development work that's happening. You're absolutely right. Which is, look, there are major security issues that we all have to think about. Look, I'm a big believer, as you can imagine, that open source and certainly our firm, in restaurants, you know, you've seen Mark make lots of public comments about that. So, I have no, I think the government will use open source and can appropriately do so. Clearly we're not going to use like the deep seat commercial version. But, you know, so much of that stuff is open source. And if you bring it in, you know, to your environment and you make sure that you get the right security standards, you know, there's tremendous value to develop on open source. But I would just just to give you a sense of where we are, I would say we're very, very early in that journey in government.

职业发展与社会学视角

主持人询问斯科特·库珀毒品检测(Drug Testing: 对员工进行药物滥用检测)对新员工招聘的影响有多大。斯科特表示,目前这并非一个主要障碍,但他会进一步了解。主持人乔·魏森塔尔特蕾西·阿洛韦总结道,这些对话揭示了大型组织中普遍存在的社会学问题,无论是公共部门还是私营部门,都存在不必要的文书工作和官僚主义。他们认为,职业生涯不仅仅是薪酬,但对于科技工作者来说,薪酬是一个非常现实的问题,因为在私营部门,年轻人才有机会一夜暴富。他们还提到,政府工作长期以来被视为“终身制”,而两年期的美国科技力量计划代表着一种文化转变。虽然这可能导致政府与私营部门之间的人才旋转门(Rotating Door: 指个人在政府部门和私营企业之间频繁转换职位)现象,但这也为年轻科技人才提供了宝贵的经验。最后,他们讨论了对官僚(Bureaucrat: 指政府或大型组织中的官员,常带有负面含义,指其墨守成规、效率低下)的污名化问题,并建议或许应该全面恢复公务员考试(Civil Service Exams: 选拔政府官员的考试制度),就像中国古代那样。

Original English

I have one last, very quick question, which is how much of a constraint is drug testing on new hires nowadays? You know, I wish I had a really smart answer to your question. I don't know the answer to that. I have not seen it. It has actually say it hasn't shown up as some like big red flag where we are losing people in the recruiting pipeline because of that. But the very honest answer is, I don't know, but I will find out. I think that's a good question. I'm actually very curious about the workforce in general. We should do more on that. Scott Cameron, thank you. No. For real, for real, I, I you hear about it. My firm was talking about how hard it was to hire because he was like, everyone is sort of if somebody I would just say, you know, if somebody if somebody clips that and puts it on the course, Kobe show is very I'm very I'm very curious about drugs in the workforce. That's going to be great to play. Yeah. We'll get, our producer, we'll clip it. We'll we'll get that. We'll get ahead of that one. Scott Kupor thank you so much for coming on Odd Lots That was really, really appreciate your take your time. Very helpful. And I would love to stay in touch and hear more about how these projects evolve during your tenure. Great. Thank you both for your time I appreciate it. I thought that was great. I love, I love these conversations. I mean, because I think they're just, I guess the sociology of them. Yeah, I'd like that's what these conversations are really about. And especially, you know, we talk about some of these pathologies that replicated from the public to private sector, etc., that are both like a really interesting sociological question. The Department of War needs to get a bunch of ping pong tables and free snacks to recruit the most cutting edge tech workers, right? The immature bar? That's right. Yeah. I wonder, I wonder if the experiment. We should have asked that whether they have, matcha on tap at the office and whether that can move the dial. But it's also interesting. Again, there's that cultural, sociological aspect, but it does apply to large bureaucracies and private organizations. And I think everyone at some point in their lives will experience this type of, unnecessary paperwork, whether it's in their jobs or when they're applying for a driver's license or whatever. Yeah, you know, it. Like, this is like where I have, like, the sympathy for, like, sort of like modern life, large, complicated things. How can the individual with our I mean, how could we do how could you navigate insurance, how could you navigate all this stuff? It like drives you crazy at any scale? I do think, you know, and this came up also in our conversations with Jennifer, and I believe it that there is a lot there is more to a career than pay. Right. But I also think that's like a very real issue, especially when you're talking about the tech workforce specifically, where we know that you can just like make an absolute fortune. And in many cases, you can make a fortune as a very young person, you'll be in the right company at the right time and many overnight multimillionaires in Silicon Valley. So it's not just the late stage, although that's where it becomes the most obvious. I really the pay is a very tricky situation. Well, I do think the emphasis on time constraints for the tech force. Yeah, that's really interesting. And that's kind of a shift again, a cultural shift from the way people have perceived government jobs for a long time. And I can imagine, you know, like if you're a young tech worker, maybe you're having trouble getting into the private sector. You know, just last year, no, two years ago, you remember there was the wave of like, layoffs. Yeah, yeah. Yeah, absolutely. And now everyone is recruiting because of AI. But I mean, no, I mean, you're to your point. Like there even like there are many talented tech people right there in the sweet spot, even though that's not what it used to be. So I can imagine, like, you go to the government for two years and it's it's an educational process. Yeah. And you can take some of that knowledge away from you when you then go into the private sector, although that also opens up the question of, rotating doors between the government. Yeah, and private companies. But maybe that's a topic for a different day. I just and I do think there is, and it's not just this administration where I think it's been very notable, at least with some parts of the administration or some parts of the rhetoric, you know, there's this sort of like vilification of bureaucrats, which is, again, a sort of a long time thing like bureaucrats has sort of been a kind of a, I mean, a bureaucrats, the B-word. Anyway, I do think that's an issue. And I also think, you know, like, maybe we should just bring back civil service exams everywhere. And if you could know it seriously, and if you could pass this test, you can get a job like it's Linda, you know, it's like, famously, you know, go back thousands of years in China. It's like the big I was about to say, do you know about the Chinese civil service exams? Those are so interesting and crazy. Shall we leave it there? Let's leave it there. This has been another episode of the Odd Lots podcast. I'm Tracy Alloway, you can follow me @TracyAlloway and I'm Joe Weisenthal. You can follow me @thestalwart. Follow our guest Scott Cooper. He's @SKupor Follow our producers Carmen Rodriguez @CarmenArmen Dash Bennett @Dashbot and Cale Brooks @CaleBrooks. And for more Odd Lots content, please check out our daily newsletter. Or you can find that at bloomberg.com/odd lots and you can join fellow listeners in conversation 24-7 in our discord, discord.gg/oddlots and if you enjoyed this conversation then please like or leave a comment. Or better yet, subscribe! Thanks for watching.

关键字: public-sector-tech hiring-reform organizational-culture ai-adoption performance-management