AI裁员的悖论:为何牺牲员工未能带来回报
上周发布的一则新闻标题揭示了一个惊人的发现。一项针对350家年收入至少10亿美元的全球商业领袖的Gartner研究显示,80%试点了AI或自动化技术的公司都进行了裁员。这是一个令人震惊的数字,但研究的发现并未止步于此。该研究同时指出,这些裁员与更高的投资回报率之间毫无关联。因AI而裁员的公司,并非那些从AI中获利的公司。真正实现高投资回报的公司,其做法截然不同:他们留住员工,并利用AI来增强员工的生产力。Gartner的副总裁分析师Helen Poitevin直言不讳地指出:“仅仅通过削减人力来追逐价值,很可能将大多数组织引向一条回报有限的道路。” 换言之,企业正在以AI的名义解雇员工,但这并未奏效。他们正在向一个既未要求也未奖赏祭品的“神”献上“活人祭”。
这引出了一个显而易见的问题:他们为何要这么做?首先,存在一种普遍持有但未必有证据支持的真诚信念,即AI能够大规模取代人类工人。这种逻辑听起来很直观:如果机器能做人的工作,那么人就不再被需要。然而,Gartner的数据表明这种逻辑是不完整的,因为事实证明,AI的价值不在于取代人类判断,而在于放大人类判断。回报率最高的公司,正是那些将AI视为员工使用的工具,而非完全替代员工的公司。这更像是“我们为飞行员配备了更先进的仪表,于是飞机准点降落,无人伤亡”,而不是“我们用自动驾驶取代了飞行员”。两者都是自动化故事,但只有一个结局是好的。
Original English Source
So, here is a headline that landed last
week. A Gartner study of 350 global
business executives, all at companies
with at least a billion dollars in
annual revenue, found that 80% of those
who have piloted AI or autonomous
technology have carried out workforce
reductions. 80% That is a staggering
number, and if that's where the finding
stopped, this would be a very short and
very depressing video. But, that is not
where the finding stopped. The study
also found that there was no correlation
between those layoffs and higher returns
on investment. The companies cutting
staff because of AI were not the ones
making money from AI. The companies
actually seeing high return of
investment were doing something
different entirely. They were keeping
their people and using AI to make them
more productive. Gartner's VP analyst
Helen Poitevin put it very plainly,
"chasing value only through headcount
reduction is likely to lead most
organizations down a path of limited
returns." So, companies are firing
people in the name of AI, and it's not
working. They're performing a human
sacrifice to a god that didn't ask for
one and isn't rewarding it. That raises
an obvious question. Why are they doing
it? My name is L. I have a PhD in
computer science, and this is the kind
of question I find it very difficult to
leave alone. So, let's get into it. A
quick note before we go further, given
some past comments on this channel, if
your first instinct is to dismiss survey
data, remember that this is the same
statistical methodology that approved
every medication you've ever taken.
Gartner's sample of 350 billion-dollar
companies uses the same representative
sampling as clinical drug trials. Yes, I
know it's not perfect, but dismissing it
means dismissing the foundation most of
modern science is built on. So, let's
engage with the data seriously. Now, why
are companies laying people off if it's
not generating returns? There seems to
be a few things happening
simultaneously. First, there is a
genuine belief, not necessarily
supported by evidence, but widely held,
that AI can replace human workers at
scale. Another gentler, but equally
accurate word for that is hope. The
logic sounds intuitive. If machine can
do what a person does, you don't need
the person. But the Gartner data suggest
this logic is incomplete because it
turns out the value of AI isn't in
replacing human judgment, it's in
amplifying it. The companies seeing the
highest returns are the ones treating AI
as a tool their employees use, not a
substitute for having employees at all.
Think of it less as we replace the pilot
with autopilot, and more we gave the
pilot better instruments, and now the
plane lands on time and nobody dies
ever. Both are automation stories, only
one of them ends well.
“AI粉饰”与不断变化的叙事
除了错误的信念,另一种现象是OpenAI首席执行官Sam Altman所描述的“AI粉饰”(AI washing)。他认为,一些公司本就会进行裁员,但将此归因于AI,使其听起来具有战略性和前瞻性,远比承认“我们在疫情期间过度招聘,现在首席财务官终于注意到了”要好听得多。当然,Altman作为全球最著名的AI公司负责人,其言论有其自身动机,他不希望AI与大规模失业联系在一起。这提醒我们,任何公众人物的言论背后都有其未言明的原因。
这种叙事的易变性在Anthropic公司CEO Dario Amodei身上也得以体现。他去年曾声称AI可能淘汰约半数的白领入门级工作,而今年他却援引“杰文斯悖论”(Jevons paradox)修正了看法,认为AI可能更多是增强而非取代工作。在短短12个月内,预测就从“你一半的工作将消失”变为“情况复杂,或许不会”,这一转变本身就值得注意,尤其是当两位最重要的AI高管都在公开调整他们对工作替代的预测时。
Original English Source
Second, there is
what Sam Altman, the CEO of OpenAI, has
described as AI washing. His argument is
that some companies are attributing
layoffs to AI when they would have made
those cuts anyway. AI becomes a
convenient narrative, it sounds
strategic, it sounds forward-thinking,
it sounds like you're positioning for
the future, it sounds a lot better than
we over-hired during the pandemic and
our CFO finally noticed. Now, Altman has
his own motivations for saying this. He
runs the most prominent AI company in
the world and has an obvious interest in
AI not being associated with mass
unemployment. That's like the CEO of a
fireworks company assuring you that the
house fire was probably electrical. I'm
not saying he's wrong, I'm just saying
that when anyone, CEO, analyst,
politician, literally anyone, makes a
public statement, they have reasons for
making it and those reasons are not
always the ones they state. That is not
cynicism, it is just how information
works. People have motivations, the
truth is hard to get to partly because
people might not always be forthcoming,
but also because even genuine beliefs
change constantly as new data emerges.
Which brings me to Dario Amodei, the CEO
of Anthropic, the cloud people. Last
year, he made a widely reported claim
that AI could eliminate roughly half of
white-collar entry-level jobs. This
year, he walked that back, citing
something called the Jevons paradox,
which I'm going to explain in a moment,
because it's generally fascinating, and
suggested AI might augment work rather
than eliminate it. Though he cautioned
that AI is evolving faster than previous
technologies and could produce different
outcomes. So, we've basically gone from
half your jobs will disappear to
actually maybe not, it's complicated, in
about 12 months. Which, to be fair, is
also how long it takes most companies to
finish an AI pilot program. So, at least
the timeline is consistent. Again,
motivations exist. Amodei runs a company
that builds AI and has a commercial
interest in that technology being
adopted widely. But, the fact that two
of the most prominent AI executives are
now publicly moderating their
predictions about job displacement is,
at minimum, worth noting.
杰文斯悖论:效率提升反向引爆需求
杰文斯悖论是一个听起来违反直觉但历久弥新的经济学理念。1865年,英国经济学家William Stanley Jevons观察到,当蒸汽机效率大幅提升,生产相同能量所需煤炭减少时,总煤炭消耗量非但没有下降,反而急剧上升。因为煤炭变得更便宜、更高效,人们为其找到了更多用途,催生了新的产业和应用。效率的提升并未减少需求,而是引爆了需求。
Apollo首席经济学家Torsten Slok认为,同样的悖论也适用于AI。如果AI使某些类型的工作变得更便宜、更快速、更易于获取,那么对这些工作的需求非但不会消失,反而会扩张。世界经济论坛报告称,AI已在全球创造了超过130万个新工作岗位。LinkedIn的《2026年就业新趋势》报告将“AI工程师”列为美国增长最快的工作,职位发布量同比增长143%,前五名增长最快的职位中有四个与AI相关。这些新角色不仅限于工程,还包括提示工程师(prompt engineers)、AI训练师(AI trainers)和AI治理专家(AI governance specialists)等。一个三年前甚至不存在的职业——提示工程师,如今已成为市场上增长最快的职位之一,其增长率高达135.8%。我们发明了一项如此强大的技术,以至于需要一个全新的专业来专门研究如何正确地向它提问。
Original English Source
Now, let's
talk about the Jevons paradox, because
it's one of those ideas that sounds
counterintuitive, but has been
surprisingly durable. Back in 1865, an
English economist named William Stanley
Jevons observed something strange about
coal. The steam engine had just become
dramatically more efficient, meaning you
needed less coal to produce the same
amount of energy. You would expect,
logically, that total coal consumption
would decrease, but it didn't. It
actually increased massively. Because
when coal became cheaper and more
efficient to use, people found more uses
for it. New industries became viable,
new applications emerged. The efficiency
gains didn't reduce demand, they
exploded it. The Victorians basically
invented, "We'll save money by spending
more," 160 years before every SaaS
company on Earth independently
rediscovered it. Apollo's chief
economist, Torsten Slok, has argued that
the same paradox now applies to AI. If
AI makes certain types of work cheaper,
faster, and more accessible, the demand
for that work will not disappear, but
rather it will expand. New applications
emerge, new roles get created, new
industries become viable that were not
viable before. Is he right? I don't
know. Nobody really does, but the early
data is very interesting. Let's have a
look at that. The World Economic Forum
reports that AI has already created more
than 1.3 million new jobs globally,
including roles that either didn't exist
or existed in negligible numbers before
LinkedIn's 2026 Jobs on the Rise
report ranked AI engineer as the number
one fastest growing job title in the
United States, with job postings rising
143% year-over-year. Four of LinkedIn's
top five fastest growing positions are
AI-related. AI and machine learning job
posting surged 163%
from 2024 to 2025. And these are not
just engineering roles, by the way.
Prompt engineers design inputs for AI
systems to produce reliable outputs. AI
trainers evaluate and correct
AI-generated content to improve model
performance. AI governance specialists
and model evaluators make sure the
systems don't do something catastrophic.
There is an entire ecosystem of roles
emerging around the question of how to
make AI systems work properly, roles
that require human judgment, domain
expertise, and contextual understanding
that the technology itself doesn't have
right now. Three years ago, prompt
engineer wasn't even a job title. Now,
it's one of the fastest growing
positions in the market with a 135.8%
growth rate. We have invented a
technology so powerful that it requires
a brand new profession dedicated
entirely to asking it questions in the
right way. That is either a breakthrough
or the most expensive auto complete in
history and honestly it might be both.
自动化的隐形成本:从固定薪资到“老虎机预算”
即使是构建AI模型的公司,也依赖庞大的人力队伍来训练它们。AI并非自我训练,其背后是一个由教导它如何行为的“隐形”全球劳动力组成的体系。这使得AI更像一个昂贵且会犯错的实习生,而非一个卓越的新员工。在这一背景下,另一个值得关注的维度是成本。一个深刻的观点是:“工人的薪水你可以控制,AI代理的成本你无法控制。”
数据支持了这一观点。与成本固定且已知的受薪员工不同,AI代理的成本与代币消耗、API调用、云端计算和交互量等难以预测的变量挂钩。集成成本经常超出初步估算的30%到50%,而生产一个AI代理的初始开发成本仅占公司三年内总支出的25%到35%。其余的都是代币、基础设施、安全、监控、再训练等一系列未在原始提案中列出的项目。例如,一家SaaS公司发现,由于各团队未经集中监督而启动了23个未记录的AI服务,每月产生了28万美元的未入账云支出。此外,供应商锁定(vendor lock-in)问题也日益突出,企业围绕特定AI供应商构建运营体系后,会发现自己被该供应商锁定,从而降低了灵活性并增加了长期成本。你解雇了一个薪水可以年度谈判的员工,却换来一个定价模型由供应商酌情每季度更改的服务,其成本规模在你收到账单前无法预测。你用一个已知的成本换来了一张“神秘账单”,恭喜你,你已经将你的预算自动化成了一台“老虎机”。
Original English Source
Even the companies building AI models
rely on enormous human workforces to
train them. Data labeling companies like
Search AI hit over 1.2 billion dollars
in annual revenue by connecting
thousands of domain experts, doctors,
lawyers, scientists, engineers with AI
labs that need human feedback to improve
their models. The AI isn't training
itself. It requires an invisible global
workforce of people teaching it how to
behave which if you really think about
it makes AI less like a brilliant new
employee and more like a very expensive
intern who keeps confidently doing
things wrong until a senior person
corrects them and teaches them better.
Except the intern costs 4 billion
dollars and occasionally hallucinates.
So the picture is more complex than AI
takes everyone's jobs. AI is taking some
jobs. AI is also creating new jobs and
nobody can really tell you yet which
effect will be larger in the long run.
That uncertainty is definitely generally
uncomfortable and I understand why
people find it frightening rather than
reassuring. It might work out as not
exactly a pension plan. But there is
another dimension to this that I think
deserves more attention and it has to do
with costs. There is a line that I came
across that stuck with me a lot. Workers
had salaries you could control. AI
agents have costs you cannot. And the
data backs this up actually. AI
operations fluctuate unpredictably.
Unlike a salaried employee whose cost is
fixed and known AI agent cost are tied
to token consumption, API calls, cloud
compute, and interaction volume. All of
which vary and are difficult to
forecast. Integration costs regularly
exceed initial estimates by 30 to 50%.
The initial development of a production
AI agent represents only 25 to 35% of
what a company will spend over 3 years.
The rest is tokens, infrastructure,
security, monitoring, retraining, and a
dozen other line items that weren't in
the original proposal. One SaaS company,
for example, discovered $280,000
in monthly unaccounted cloud spend from
23 undocumented AI services that various
teams have spun up without centralized
oversight. 23 rogue AI subscriptions,
that is not exactly a technology
strategy. It's more corporate haunting.
And then there's vendor lock-in.
Companies that build their operations
around a specific AI provider's
ecosystem, their APIs, their models,
their infrastructure, find themselves
locked into that vendor, reducing
flexibility and increasing long-term
costs. You fire the person whose salary
you negotiated annually, you replace
them with a service whose pricing model
changes quarterly at the vendor's
discretion, and whose cost scaling ways
you cannot predict until the invoice
arrives. You swapped unknown costs for a
mystery bill. Congratulations, you've
automated your budget into a slot
machine. This doesn't mean AI is a bad
investment, by the way. The companies in
the Gartner study that used AI for
people amplification are seeing strong
returns, but it does mean that the
calculus of replace workers with AI to
save money is far less straightforward
than the pitch deck makes it sound.
You're not exactly swapping a salary for
a subscription, you're swapping unknown
costs for an unknown one and hoping the
math works out.
结论:神祇需要的是操作员,而非祭品
让我们将所有线索汇集起来。2026年3月和4月,AI是导致裁员的首要原因。然而,Gartner的研究告诉我们,这些裁员并未产生预期的回报。杰文斯悖论暗示AI可能创造比摧毁更多的工作,而就业市场数据也显示全球已创造超过一百万个与AI相关的新职位。同时,成本数据表明,用AI取代人类并非一个清晰的成本节约方案。这一切都不意味着万事大吉,人们正在真实地失去工作,而技术变革的阵痛从未被均匀地分配过。
然而,数据确实揭示了最具生产力的前进道路并非用AI取代人类,而是将两者结合起来。取得最佳成果的公司不是那些解雇员工的公司,而是那些用能使其更快、更敏锐、更强大的工具来武装员工的公司,这种能力是人类或AI单独无法达到的。那位“神祇”不想要你的员工做祭品,它想要一个称职的操作员。
Original English Source
Here is where I want to bring it all
together. AI was the leading reason
cited for layoffs in March and April of
Outplacement firm Challenger,
Gray, and Christmas found that 49,135
jobs have been attributed to AI so far
this year, nearly matching the entire
total of 2025, and it's only May. Those
are real people, real livelihoods. That
number is not exactly abstract, but the
Gartner study tells us those layoffs
aren't generating the returns companies
expected. The Jevons paradox suggests AI
might create more work than it destroys.
The job market data shows over a million
new AI-related roles already created
globally, and the cost data shows that
replacing humans with AI isn't a clean
savings exercise that the term
automation implies. The word automation
is doing an enormous amount of heavy
lifting in boardroom presentations right
now. It's carrying the entire pitch on
its back while the actual numbers
quietly file for workers compensations.
None of this, of course, means that
everything is fine. People are losing
their jobs right now, today, in this
economy, and telling them the Jevons
Paradox suggests your suffering may be
temporary is not exactly helpful when
rent is due on the 1st. The pain of
technological change is never
distributed evenly. It never has been.
We actually covered the parallels with
the former industrial revolution in a
separate video that I'm going to link in
the description. Some industries will be
hit harder than others. Some roles will
disappear entirely. Some people would
benefit enormously while others bear the
cost. That is not a prediction about AI.
It's just a description of how every
major technological transition in
history has played out. What the data
does suggest is that the most productive
path forward isn't replacing people with
AI. It's rather combining them. The
companies seeing the best results are
not the ones firing the workforce.
They're the ones arming their workforce
with tools that make them faster,
sharper, and more capable than either
humans or AI could be alone. The god
doesn't want your people. It wants a
competent operator. But if the data says
combining works, why are so many people
still furious about AI? It's not because
they haven't seen the data. It's because
the data isn't really the point. I made
a video exploring where that anger
actually comes from and why it might be
aimed at the wrong target. That's the
one that I would watch next. Thank you
all so much for watching this one. I'll
see you all in the next one.
📌 文中提及的人物和组织
公司/组织: Gartner, OpenAI, Anthropic, World Economic Forum, LinkedIn