欢迎与 PG&E 的转型之旅
大家好,我是挪威主权财富基金(Norges Bank Investment Management: 挪威政府养老基金全球)的首席执行官 Nicolai Tangen。今天,我们邀请到了 PG&E 的首席执行官 Patricia Poppe。
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hi everyone I'm Nicola tangan the CEO of the Norwegian SN wealth fund and today we have Patty poppy with us the CEO or pg& one of the United States largest utility companies.
PG&E 是美国最大的公用事业公司之一,我们的基金持有该公司超过 1% 的股份,价值近 5 亿美元,这对我们来说是一笔重要的投资。
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pg& one of the United States largest utility companies the fund owns more than 1% of the company just under half a billion doll and so it's a big position for us.
2021 年,Patty 接管了这家当时正处于危机中的公司,可以说几乎破产。
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now in 2021 Petty took over the company which was then u in crisis well you were pretty much uh bankrupt.
现在,Patty 将在这里教我们如何“以爱领导”。
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and now Patty is here to teach us how to lead with love.
欢迎 Patty。
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war welcome P.
Patty Poppe:谢谢你,Nicolai,很高兴能和你在一起,也感谢你们的持股。
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well thank you Nicolai so great to be with you and thank you for your ownership.
Nicolai Tangen:首先,能否用几句话介绍一下 PG&E 是什么?
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just to kickoff what is pg& in a few words.
Patty Poppe:我们是一家为加州近 4000 万人提供天然气和电力的综合性公司,其中 1600 万人是我们服务的客户。
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we are a combination uh natural gas electricity provider to uh almost 40 million people in the state of California we serve 16 million of them.
我们很自豪能为北加州和中加州提供能源。
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um proud to be the energy provider to Northern and central California.
Nicolai Tangen:在你加入之前发生了什么?
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now what happened before you joined uh.
Patty Poppe:我想说,发生了一系列事件,在某些情况下,特别是气候驱动的野火灾难。
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I would say a series of in some cases particularly Wildfire disaster uh climat driven.
坦率地说,这家公司没有建设能够抵御这些新的极端气候条件的基础设施。
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and frankly um a company that hadn't uh built infrastructure to withstand these new uh extreme climate conditions.
这给人们和社区造成了巨大的伤害,野火摧毁了城镇,生命逝去,我们的公司因此破产。
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uh great harm was done to uh people communities wildfires that uh devastated towns um lives were lost and our company went bankrupt.
我想有些人称我们为第一个由气候驱动的破产案例,结果我们正在重建公司。
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I I think some people refer to us as the first uh climat driven Bank bankruptcy and uh we are rebuilding our company as a result.
重建公司的关键:安全与速度
Nicolai Tangen:在经历了这样的事件之后,重建公司的关键是什么?
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what's the key to rebuilding a company after after something like that.
Patty Poppe:我认为,关键在于认识到我们需要确保安全并纠正错误。
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I think um recognition that we need to make it safe and make it right.
事实上,当我接手这份工作时,我从通用汽车(General Motors)的首席执行官 Mary Barra 那里得到了一些建议。
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in fact uh I got some advice from Mary Bara who is the CEO of General Motors when I took this job.
我觉得她在接管通用汽车时遇到了一些真正的危机,需要处理与安全相关的危机,所以我觉得她在这方面有一些经验。
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I felt she had had some experience when she took over the helmet General Motors uh she had some real crises and safety related crises to deal with.
所以我给她打了电话,她告诉我,她说:“我会把沃伦·巴菲特(Warren Buffett)给我的建议告诉你。”
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so I called her and she told me uh she said well I'll give you the advice that Warren Buffett gave me.
我说:“好的,我听着。”
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and I said well okay I'll tune in.
那个建议就是:“纠正错误,并且要快。”
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and uh that advice was make it right and do it fast.
所以,这实际上对我的思考产生了非常大的影响,即尽快确保我们的系统安全,并为那些受害的人纠正错误。
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and so it actually became very influential in my thinking about making our system safe as quickly as possible and making it right for those who had been harmed.
Nicolai Tangen:这是一个相当大的挑战。你喜欢解决问题吗?
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it's quite a challenge to take on I mean do you do you like problems.
Patty Poppe:我喜欢。我受过工程师培训,所以我喜欢解决问题。
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uh I do I'm an engineer by training and so uh I enjoy problem solving.
我也认为这是一个很好的机会,让我能够利用我以前的经验。
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um I also think that it was a great opportunity for me to build on my previous experiences.
事实上,我们现在的董事会主席 Bob Flexon 在招聘过程中鼓励我,说这可能是我职业生涯的“期末考试”。
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in fact our current board chair Bob flexon uh encouraged me when we were doing the recruiting process that this could be my in fact professional final exam.
我在汽车行业多年学到的关于精益制造(Lean Manufacturing: 一种旨在消除浪费、提高效率的生产管理方法)和卓越运营的一切,结合我在公用事业领域多年运营一家非常成功的密歇根州公用事业公司的经验,都将受到考验。
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that everything I learned in my years in automotive about lean manufacturing and uh operational excellence uh combined with my years in the utility running a very successful utility in Michigan uh we going to be put to test.
归根结底,PG&E 只是一个公用事业公司,但它需要巨大的转型,所以我感到有责任来尽我的一份力。
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and that PG was at the end of the day just a utility but it was a utility that was in need of great transformation and so I felt compelled to come and do my part.
Nicolai Tangen:那么,“纠正错误,并且要快”这个建议意味着什么?
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what what Li and the advice make it right do it fast.
Patty Poppe:我认为,这首先意味着我们必须治愈那些受过伤害的人,并确保我们不忘记发生过的事情。
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I think uh the idea that we need to certainly uh heal those who had been harmed and make sure that we didn't forget what happened.
“要快”意味着要进行必要的改变,以确保系统安全。
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and I think do it fast means uh make the changes necessary to make that system safe.
因此,我们实施的野火缓解措施,包括技术和基础设施,确实改变了我们运营的环境。
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and so the Wildfire mitigation efforts that we've um implemented technology infrastructure um really have been game changers in the uh environment in which we operate.
我们大幅降低了野火风险,并显著改善了基础设施,但仍有更多工作要做,所以我们正在尽快完成。
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uh that we've dramatically reduced Wildfire risk um we have uh dramatically improved our infrastructure and yet there's more to do and so we're doing it as quickly as we can.
Nicolai Tangen:我听你说过,你认为这与财务重组或变革无关,而是关于运营变革。那么,你上任第一天做了什么?你是如何处理这样的任务的?
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I've heard you say that you thought it was uh because this was not about financial re engineering or change this was about operational change so so what you do first day into the job you come to the office just how do you approach a task like that.
Patty Poppe:首先,我清楚自己有经验应对我们在 PG&E 称之为“绩效剧本”的东西。
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well first and foremost uh I knew I had experience with something we refer to at PG as our performance Playbook.
我们有几个关键要素:安全管理系统、精益运营系统(Lean Operating System: 一种基于精益原则,旨在优化流程、提高效率和减少浪费的全面管理方法)以及我们称之为突破性思维(Breakthrough Thinking: 一种鼓励跳出传统思维框架,寻求创新解决方案的思维方式)。
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we had key elements the safety management system a lean operating system and something we call breakthrough thinking.
我知道这三个关键组成部分将是改造 PG&E 文化、创建安全文化以及创造一个能够可靠地提供服务的环境的关键。
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those three key components I knew would be the key components for transforming the culture of PG creating a safety culture and creating an environment where we could serve and we could reliably uh deliver.
所以,我上任第一天,我去了天堂镇(Paradise)。
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so my first day I will tell you what I did I drove to uh Paradise.
不,抱歉,我先去了我们的工会大厅,会见了我们的工会主席和他的执行团队,因为我知道我需要我的员工的合作。
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well no pardon me I started my day at our Union Hall uh and met with our our Union president and his executive team because I knew I would need the partnership of my Workforce and I wanted them to know that I both knew knew that I needed them and that I respected them.
我想让他们知道我既需要他们也尊重他们,所以我从那里开始。
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so I started there.
他们觉得很有趣,我开着我的皮卡车,穿着牛仔裤,只有我一个人,没有随行人员。
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and they found it quite interesting I showed up in my pickup truck in my blue jeans and it was just me no Entourage.
他们问:“你是谁?”我说:“我是新任首席执行官。”他们又问:“你的人呢?”我说:“我不知道,但我首先和你们在一起。”
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and they were like who are you and I said I'm the new CEO and they said where are your people I said I don't know but I'm here with you first.
我先做了这件事,然后我开车去了加州的天堂镇,那里曾被野火摧毁。
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so I did that first and then I drove up to Paradise California which was devastated by wildfire.
那是在火灾发生三年后,但仍然感觉像世界末日。
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and to see this was 3 years after the fire and it was still felt a apocalyptic.
破坏仍然显而易见,我们正在尽快重建,但这让我真正意识到,这是一个需要速度的挑战。
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um the devastation was still obvious and we were rebuilding as quickly as we could but it made it it really came home for me that this was a challenge that required um speed.
赋能员工与精益运营
Nicolai Tangen:你是如何学会赋能员工并让他们像你那样参与进来的?
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where had you learned to empower people and to get them aboard the way you did through.
Patty Poppe:在我整个职业生涯中,我一直是一名操作员。
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my career I was a lifelong operator.
回到你之前的问题,我知道这不是一场财务转型,而是一场运营转型,这吸引了我。
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and and to your earlier question I knew it wasn't a financial transformation it was a an operational transformation which appealed to me.
我通过实施精益运营系统学到了很多,这是一个自下而上、以人为本的持续改进文化和思维模式工具包。
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um we uh I learned both in the implementation of lean operating system that that's a bottoms up uh people driven continuous Improvement culture mindset sort of um uh toolkit.
所以,当我离开汽车行业进入公用事业领域时,我运营发电厂,并尝试在发电中实施精益技术。
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and uh so I had learned when I went to the utilities when I left automotive and went to the utilities I I ran power plants and I got to experiment with implementing lean techniques in power generation.
然后,我在面向客户的职能部门实施了它,之后在我领导消费者能源公司(Consumer Energy)的运营和工程部门时,在所有运营中实施了它。
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and then implemented it in customer facing functions and then in all the operations when I let operations at Consumer Energy um operations and Engineering.
所有这些精益问题解决工具包,如标准工作和可视化管理以及问题解决,都非常适用于公用事业工作环境。
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that all of these lean problem solving toolkits standard work and visual management and uh problem solving were very much applicable to the utility work environment.
所以我拥有所有这些经验。
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and so I had all of that experience.
我过去常常想,当我还是一个年轻的专业人士时,首席执行官们是如何知道该做什么的。
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I used to wonder when I was a young professional how CEOs knew what to do.
Nicolai Tangen:Patty,你仍然是一个年轻的专业人士。
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P you're still a young professional.
Patty Poppe:谢谢你,你看不清我的白发。
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well thank you you can't see the gray hair well enough.
我想,我过去常常想,而现在我实际上是带着明确的知道该做什么的心态进入这个角色的。
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I think um I I used to wonder and now I actually was walking into this role knowing exactly what to do.
我知道这个公用事业公司需要一种运营方式,能够更快地发现问题,并教导人们如何解决问题。
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I knew that this utility required um a a way of operating that made problems visible faster and taught people how to solve them.
如果我能让我的全体员工都成为问题解决者,而不是少数问题解决专家,而是全体员工都成为问题解决专业人士,那么就没有我们无法共同完成的事情。
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and that if I could enable my entire Workforce to be problem solvers not a handful of problem solving Specialists but in fact the entire Workforce to be problemsolving professionals then there was nothing that we couldn't do together.
我已经在 PG&E 看到了早期进展的迹象,这表明它能产生多么大的影响。
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and I've already seen the early uh signs of progress uh here at pg& of how impactful that can be.
Nicolai Tangen:当你处理这种情况时,你是如何规划需要完成的工作的?你提到你有一个剧本,但这是一个不同的情况。
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um when you approach a situation like that how do you map uh what needs to be done I mean you say you had a Playbook but this was a different situation.
Patty Poppe:是的,我的新领导团队,第一件事就是拥有合适的团队。
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yeah well my new leadership team thing one was to have the right team.
所以我不得不招聘一个全新的领导团队,所有人都已经离开或被要求离开。
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so I had to hire an entirely new leadership team everyone had either left or or had been asked to leave.
谢天谢地,我的律师还在,我的总法律顾问,他是我们团队中非常重要的一部分,他留了下来。
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I had um my attorney was still there thankfully my general counsel uh he's a very important part of our team he's stuck around.
但其他所有人都需要我们招聘。所以第一件事是定义我们的目标。
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but everybody else we had to hire and so the first thing to do was to Define our purpose.
Nicolai Tangen:你招聘了你以前认识的人吗?
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did you hire people you knew from before.
Patty Poppe:我听说过他们。我招聘了来自整个行业的非常有才华的公用事业专业人士,然后又加入了一些非公用事业领域的专家和专业人士。
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um I knew of them I hired uh very very talented utility uh professionals from across the sector and then peppered in a few non-utility uh experts and specialist because I like a little competitive mindset and competitive uh experience uh peppered in.
因为我喜欢一些竞争性的思维模式和竞争性经验的加入,我认为这是我“秘制酱料”的一部分,我既在竞争性行业中学到,也在公用事业行业中学到。
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I think it's part of my secret sauce that I both learned in a competitive industry plus the utility industry.
Nicolai Tangen:他们为什么想加入你?
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why do they want to join you.
Patty Poppe:我想我们所有人都感到有责任服务。
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I think we felt all of us felt compelled to serve.
我们知道这个行业需要我们让 PG&E 取得成功,我们知道加州需要我们实现清洁能源转型,真正带来一个气候韧性、负担得起且可靠的能源系统。
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we knew that the industry needed us to make PG successful we knew California needed us to to deliver on the clean energy transition to really bring an energy system that was climate resilient and affordable um and reliable.
我们都觉得我们有合适的经验来运营这家公司,使其充分发挥潜力,并兑现对加州人民乃至全世界人民的承诺。
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we um all felt like we had the right experience to come and and run this uh company to be to meet its full potential and to deliver on this commitment uh to the people of California and therefore the people of the world.
Nicolai Tangen:当你提到竞争元素时,你指的是什么?
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when you say competitive element what do you mean by that.
Patty Poppe:我的意思是,我在汽车行业长大,那是一个弱肉强食的环境。
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I mean um when you I grew up in in the automotive industry and that was you know doggy dog.
你必须每天都进步才能成功并在那个环境中茁壮成长。
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you had to improve every day to succeed and and to thrive in that environment.
我想有些人会认为公用事业公司因为有受监管的成本回收和受监管的收入,所以可能竞争意识不那么强。
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um I think some people would look at a utility and think that because we have regulated um uh cost recoveries and regulated revenues that perhaps were less competitive minded.
所以我喜欢将一些商业经验与公用事业公司固有的技术专长结合起来,再加上那种使命驱动的思维模式和商业思维模式。
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so I like some commercial experience combined with the technical expertise that's born in utility with that commitment and purpos driven um mindset combined with a commercial mindset.
这意味着每一美元都很重要,我们每天都需要以更低的成本为客户改进。
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that uh every dollar matters that we need to improve for customers every day at a lower cost.
Nicolai Tangen:但是你如何在一个基本上是垄断的行业中培养竞争性思维呢?
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but how do you get a competitive mindset into what is basically uh Monopoly.
Patty Poppe:我认为是教导人们如何进行竞争性思考。
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I think teaching people how to think competitively.
所以,让一些具有商业思维的执行团队成员会有帮助。
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so it helps to have a few of the executive team with that commercial mindset.
但我们精益运营系统中最重要的事情之一是让问题可见,展示我们的日常绩效,不仅有可靠性目标,还有成本目标。
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but one of the most important things in our lean operating system is making problems visible showing our daily performance having not just reliability Target targets but cost targets.
我们有运营和维护费用削减的预期,我们以此为基础,教导人们他们实际上可以以更低的价格为客户做更多的事情。
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we have an operating and maintenance expense reduction um expectation we build on that expectation and teach people that they can in fact do more for customers at a lower price.
我们可以在改善服务的同时为客户节省资金。
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we can save money for customers while we are improving their service.
我记得在汽车行业学到,质量和成本可以同时提高,这也是我在公用事业领域学到的。
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I remember learning that in the automotive industry that quality and cost could both be improved simultaneously and that's what I've learned in the utility sector.
我们可以在降低成本的同时改善客户体验。
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it's the same we can improve customer outcomes at a lower cost.
文化转型:突破性思维与“以爱领导”
Nicolai Tangen:你加入以来,对 PG&E 的文化做了哪些改变?
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what have you done to the goopa culture since you joined.
Patty Poppe:是的,我们的目标是实现创造服务和绩效文化,我们已经做到了。
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yeah we our objective was to deliver on um creating a culture of service and performance and we've done that.
我们从我们称之为“突破性思维”的东西开始,这是我们绩效剧本的一部分。
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we started with something we call breakthrough thinking which is a part of our performance Playbook.
突破性思维是教导人们过去不一定是未来的预测者,换句话说,今天真实的事情不一定明天也真实。
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breakthrough thinking is something where we teach people that the past does not need to be a predictor of the future in other words what what is true today does not necessarily have to be what's true tomorrow.
你可以创造自己的未来,我们可以通过追求和推动突破性成果来创造我们的绩效。
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you get to cause your future uh we get to cause our performance by uh a Pursuit and drive for breakthrough outcomes.
所以,我们已经让超过 2000 名领导者参加了为期四天的突破性强化研讨会,他们在那里学习到过去真实的事情不一定在未来真实,他们学习到他们可以相信。
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so we have put over 2,000 of our leaders through a 4-day breakthrough intensive Workshop where they learn that um what was true in the past is not necessarily true in the future and they learn that they can believe in.
Nicolai Tangen:你是如何教导他们这一点的?
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and how do you teach how do you teach them that.
Patty Poppe:提醒他们,每一个伟大的创新过去都不曾真实,每一个伟大的成果过去都不曾真实。
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to remind them that every great Innovation didn't used to be true every great outcome didn't used to be true.
我们团队的一部分人确实需要对过去进行一些治愈。
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and part of our team really needed to frankly have some healing about the past.
当人们说我们是罪犯,说我们是不负责任的时候,你可能会开始相信这些。
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you can start to believe your press when people say we're criminals when people say we were um uh irresponsible people can start to believe that about themselves.
我们必须帮助人们学习关于他们自己的新认知,即他们的潜力是他们自己创造和实现的,他们必须相信他们能够实现极其惊人的成果,因为他们为此而奋斗。
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we have to help people learn a new file about themselves that their potential is Theirs to cause and theirs to achieve and they have to believe that they can achieve wildly uh outrageous outcomes because they stand for them to be true.
例如,我们已经采取了一个立场,即每个人和每件事都永远安全。
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so for example um uh we've taken a stand uh that everyone and everything is always safe.
现在,在我们这样的环境中,有些人可能会说:“这不可能,你做不到。”
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now some people in an environment like ours might say well that's impossible you can't do that.
但我们已经证明了,我们已经将员工受伤率降低了 50% 以上,在某些地区甚至达到了 70%。
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well we've proven we've reduced our our uh employee injuries uh by over 50% 70% in some areas.
我们大幅减少了可预防的机动车事故数量,因为我们教导人们必须挑战过去的做法,以便今天以不同的方式做事。
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we've reduced our number of um preventable motor vehicle instruments or incidents in dramatic fashion because we've taught people that they have to challenge how things have been done in the past in order to do them differently today.
Nicolai Tangen:你谈到了“以爱领导”的哲学,那是什么意思?顺便说一句,我非常相信这一点,所以你是在和一个“皈依者”说话。
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you um talk about the philosophy of leading with love what does that mean by the way I'm I'm a huge believer in this so uh you're talking to uh to you know the converted hair okay good.
Patty Poppe:好的,很好。当我第一次加入 PG&E 团队时,我说这话时很多人翻白眼。
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well I got a lot of rolled eyes when I first said that when I joined the PG team um.
但我相信,首先,我们需要将我们的业务人性化。
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but what I believe is number one we need to humanize our business.
我确实认为商业总体上可以成为一种向善的力量,但我们的业务尤其如此。
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I do think business in general can be a force for good but ours in particular.
人们问:“你们是工程公司吗?你们是能源公司吗?”我说:“我们是以人为本的公司(People Company: 强调员工和客户是公司核心价值的公司)。”
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we people ask are you an engineering company are you a uh an energy company I say we're a people company.
我们是服务于人的公司,这是我们业务的核心。
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we are people who are serving people that is the heart of our business.
所以,我们需要认识到,爱是承担一份工作并将其从一份工作-薪酬交易转变为服务承诺,并全身心投入工作的基本属性。
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and so we need to recognize that love is a fundamental attribute of taking a job and and taking it from a work pay transaction to a commitment to serve and to bring your full self to the work.
我曾不幸地履行职责,参加了一位在工作中去世的同事的葬礼。
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I've had the unfortunate um duty to attend a funeral of a coworker who died on the job.
在这样的葬礼上流露出的爱和表达出的爱,已经太晚了。
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and the outflow of love and the expression of Love at such a funeral is too late.
表达爱的时刻应该是在工作中,当有人做他们不理解的事情,或者采取高风险的步骤,或者没有采取必要的安全措施时。
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the moment to demonstrate love is on the job when someone is doing something they don't understand or taking a step that is too high risk or not taking the necessary steps to be safe.
那时,爱彼此的时刻就是打断工作,停止工作,并确保我们安全地完成它。
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that is the moment to love one another is to interrupt the work stop the job and make sure we're doing it safely.
所以,安全和安全意识无疑是我们如何在工作中彼此表达爱的基础。
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and so that is definitely safety and a safety mindset is an underpinning of how we demonstrate love for one another at work.
但通过我们的安全管理系统,这种对安全的承诺也是我们如何确保客户安全,并通过做困难的事情来表达对客户的爱,从而让他们拥有一个安全可靠的能源系统。
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but that same commitment to safety through our safety management system is how we keep our customers safe and demonstrate love for our customers by doing the hard things so that they can have a safe and reliable Energy System.
Nicolai Tangen:除了安全,你还实施了哪些其他措施来表达这种“爱”的哲学?
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what other things than safety have you implemented to express this philosophy of Love.
Patty Poppe:是的,我们进行了一项“快乐调查”。
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yeah uh we have uh a joy survey that we conduct.
我确实相信,当人们,我们管理团队采取的立场之一是,与 PG&E 合作和为 PG&E 工作将是愉快的。
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I do believe that when people one of the stands that we've taken as a management team is that it will be enjoyable to work with and for PG.
所以为了衡量这一点,我们不仅仅是发表这些崇高的声明,我们打算进行衡量。
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so to measure that we're not just making these lofty statements we intend to measure meure.
我们衡量我们的安全绩效,我们衡量工作中的快乐。
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we measure our safety performance we measure Joy at work.
Nicolai Tangen:你如何衡量快乐?
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how do you measure joy.
Patty Poppe:我们问四个问题:第一个问题是,你喜欢在 PG&E 工作吗?第二个是,你为在 PG&E 工作感到自豪吗?第三个是,你在 PG&E 工作时感到被爱吗?第四个是,你在工作中被了解吗?
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we ask four questions question one is do you enjoy working at PG number two is are you proud to work for pg number three are you loved at work at PG and are you known uh at work.
你可能会惊讶地发现,超过 80% 的同事既为在 PG&E 工作感到自豪,也享受这份工作。
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and it might surprise you to know that over 80% of our co-workers are both proud and enjy to work for PG.
这些数字自我们第一次进行调查以来,已经上升了两位数,我们已经进行了几年这项调查。
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now those are up double digits uh since we did the first survey we've been taking the survey a couple years now.
现在,大约 50% 的同事在工作中感到被爱,这是我们已经展开全面对话的一个话题。
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now uh to feel loved at work is about 50% of my co-workers feel loved at work and that's something then that we've created a whole conversation with.
你知道,我在体育界观察到的一件事是,那些职业运动员,无论他们是赢是输,他们总是会说:“我爱我的队友,我愿意和他们一起走到天涯海角。”
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you know one of the things that I observe in athletics for example these professional athletes when they have a winning or a losing season they will always inevitably say I love my teammates I would go to the ends with them.
他们互相拥抱,一起欢笑,一起哭泣,他们充分表达了职业上的快乐。
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they they jump into each other's arms they laugh together they cry together they're they have the full expression of their professional joy.
我认为我们在美国企业界认为,在工作中只能观察或表达有限的快乐,职业快乐似乎只有运动员才能充分表达。
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and I think we in Corporate America think there's only so much joy that one can observe or demonstrate at work that there's a professional joy that for some reason athletes get to know the full expression.
我正在挑战我的团队,让他们充分表达自己的情感,因为他们可以以目标为导向。
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I'm challenging my team to know the full expression of their emotion and that's because they can be purpose-driven.
当你以目标为导向并做困难的事情时,为什么不能充分表达你的快乐和对彼此的爱呢?
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and when you are purpose-- driven and you do the hard thing why wouldn't you know the full expression of your joy and love for one another as you are fulfilling your full potential as a human being.
这不是为了薪水而工作,而是为了目标而工作。
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this isn't work for pay but this is work for purpose.
Nicolai Tangen:你认为运动员感受不同是为什么?
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why do you think the athletes feel it differently for people the.
Patty Poppe:我认为有一种文化认为运动员可以充分表达快乐。
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I think there's a culture that says it's okay for athletes to fully Express Joy.
我想改变美国企业界的这种文化。为什么不能呢?
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I want to change that culture in Corporate America why not.
为什么人们不能感受他们的热情?也许他们的热情是电子表格。
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why can't people feel their passion and maybe their passion is spreadsheets.
好的,很好,展示你对电子表格的热情,并因为你是最棒的电子表格专家而感到被爱和被重视。
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okay good show your passion for your spreadsheets and feel loved and valued for being the best spreadsheet person there ever was.
对于我们来说,做线路工作和燃气工作,在最冷的日子提供暖气,在最黑的夜晚提供光明,这比把球投进网里重要得多。
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for us doing Line work and gas work and providing heat on the coldest day and light on the darkest night that's way more important than putting a ball in a net.
当我们完成这样的工作时,为什么我们不能充分感受到快乐和对彼此的爱呢?
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why can't we know full joy and love of one another as we deliver such work.
Nicolai Tangen:你说过当你开始谈论这些时,人们会翻白眼。他们现在还会翻白眼吗?
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you said people were rolling their eyes when you uh started to talk about it are they rolling their eyes now.
Patty Poppe:少了很多。可能还有少数人,如果他们花时间和我在一起,我会帮助他们克服。
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uh way less there might be a handful of them I haven't met them if they spend any time with me I'll help them get through it.
Nicolai Tangen:这背后有什么宗教基础吗?
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but is there some religious underpinning here.
Patty Poppe:我认为我们每个人都有自己的才能和能力,当我们充分表达它们时,我们正在实现我们人生的目标。
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I uh think that each of us have uh talents and capabilities that when we are fully expressing them uh we are fulfilling our life's purpose.
这些才能和技能的起源,我认为每个人都可以选择它们的来源。
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what the Genesis of those uh talents and skills are um I think each individual can choose the source of them.
对我来说,我当然有一个来源,我相信我被召唤在这个时候服务加州人民和 PG&E 的人民,而且我为这样的时刻做好了准备。
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for me I certainly have uh a source where I believe that I was called to serve the people of California and the people of PG at this time and that I was prepared for a Time such as this I believe that for myself.
Nicolai Tangen:所以你看到了快乐指数的上升,翻白眼的人少了,这些变化具体是什么?你和你一起工作的人身上看到了最大的变化是什么?
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so you've seen an increase in the joy index uh fewer people are rolling their eyes these kind of things so specifically what are the biggest changes you've seen amongst the people you work with.
Patty Poppe:是的,我认为是他们创新、提出大想法、为事业贡献以及每天在工作中被了解和被爱的自由。
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yeah I think their freedom to um innovate their freedom to have the big Ideas their freedom to contribute to the the cause and the freedom to be known and loved at work.
每天上午 10:20,执行管理团队都会回顾昨天的绩效。
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every day at 10:20 a.m. the executive management team reviews yesterday's performance.
我们对员工所做的工作充满热情,我们的员工知道他们有一个渠道可以沟通阻碍他们解决问题障碍。
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we are passionate about the work that our people do our people know that they have a channel where they can communicate what the barriers are that are are preventing them from solving the problems that they face.
我正在观察他们解决问题的能力不断展现,我正在通过实地考察来观察他们的工作方式。
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I am watching their capability to solve problems unfold I am watching as I do go and see visits to see the work and see how they do it.
我观察到他们对我们的业务和我们服务客户的能力承担了越来越多的责任。
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I am observing them taking more and more ownership for our business and for our ability to serve our customers.
所以,我们在安全措施、交付速度措施、可靠性以及可负担性措施、成本削减措施中都看到了这一点。
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um and so we we see that in our our in our safety measures in our uh speed to deliver measures in our reliability and in our um affordability measures our cost reduction measures.
我们看到这些想法在我们的业务绩效中取得了实质性进展。
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we're seeing those ideas take material shape in how our business is performing.
我认为我们正处于持续突破的边缘,能够在这个行业自托马斯·爱迪生(Thomas Edison)最初发明以来最激动人心的时刻实现目标。
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and I think we're on the cusp of continued breakthrough in being able to deliver what I think is the most exciting time in our industry since Thomas Edison originally invented it.
我们不能再墨守成规,却期望以最低的社会成本交付新的脱碳(Decarbonization: 减少或消除二氧化碳排放的过程)能源系统。
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we can't do what we've always done and deliver the new decarbonized Energy System at the lowest societal cost.
我们必须以不同的方式去做,我看到我的团队正在迎接这个挑战。
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we have to do it differently and I'm watching my team step up for that challenge.
安全与创新:并行不悖
Nicolai Tangen:在建立一个更安全的组织和更具创新性的组织之间,难道没有矛盾吗?
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is there not um a contradiction between making a a safer organization and one with more Innovation.
例如,在大型能源公司,一切都必须安全,即使在你的总部,在陆地上,你也要扶着扶手,你把车停在正确的位置,这样你下午累了,早上回来,因为你下午累了,然后你撞车了,所有这些事情。
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so for instance in the large uh energy companies everything has to be safe even in your headquarter on land you kind of hold the handrail you uh you park your your car uh you know in the right uh way so that you are tired afternoon the spot you're back in in the morning because you're Tire in the afternoon and you crash all this kind of stuff.
你真的能在业务的这部分拥有超级安全的环境,然后在程序、技术等方面进行创新、尝试新事物、承担风险吗?
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can you really have super safe environment in that part of the business and then be Innovative try out new things take risks when it comes to uh procedures Technologies and so on.
Patty Poppe:这就是我认为精益运营系统如此强大的地方,以及丰田(Toyota)几十年前教给我们的东西。
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this is where I think the lean operating system is so powerful and what Toyota taught us decades and decades ago.
你可以有被确定为最安全的工作的标准作业,但随后你设定一个目标,你的突破性目标,无论是零伤害,还是地下 10,000 英里的电力线。
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you can have standard work that is the determined to be the safest work but then you set a Target your breakthrough goal whether it's zero injuries or whether it's um 10,000 Mi of underground power lines.
在“我们今天如何进行标准作业”和“我们正在努力实现的突破性目标”之间,这就是创新的应用之处。
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and within the space between here's how we do standard work today and here's the out the the Breakthrough goal that we're trying to achieve that's where Innovation gets applied.
然后你设定一个新的标准,并持续改进,持续改进,持续改进那个标准。
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and then you set a new standard and you continuously improve and you continuously improve and you continuously improve that standard.
所以,是的,倒车入位是我被要求做的事情,PG&E 的每个人都被要求倒车入位。
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so yes backing into a parking spot is something I'm expected to do and everyone who works at PG is expected to back into their parking spot.
但我们刚刚创新并增加了新的摄像头,这些摄像头现在可以在我们的乘用车中使用,它们现在也在我们的斗式卡车中。
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but we just innovated and added new cameras that are available in our uh Passenger cars they're now in our bucket trucks.
为什么我们不能创新并创造新的工具,使倒车更安全呢?
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why couldn't we innovate and create new tools to make backing up even safer yet.
标准是倒车入位,现在我们有摄像头,在某些情况下我们需要一个观察员。
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this the standard is back into a parking spot now we have cameras and in whatever in some cases we need a spotter.
我们将持续改进我们的想法,并设定一个新的卓越标准,然后不断改进这个标准。
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we will continuously improve our ideas and set a new standard of of excellence and then continually improve that standard.
我并不认为创新和安全之间存在冲突。
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I do not think there's a conflict between Innovation and safety.
重建信任与脱碳经济
Nicolai Tangen:你有 1600 万客户,重建信任需要多长时间?
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you got 16 million customers how long time does it take to rebuild trust.
Patty Poppe:很长时间。
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a long time.
我希望我们能被授予信任,但那是每天都需要赢得的东西。
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uh I would love to think that we could be granted trust but that's something that gets earned every day.
通过我们的客户满意度调查结果和交易调查结果,我们已经表明,当客户与我们互动时,他们的满意度和信任度都会提高。
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we have shown through our customer satisfaction survey results and and transactional Survey results that when a customer has an interaction with us um their satisfaction and their trust goes up.
但我们的许多客户除了收到账单和支付账单外,并没有与我们互动。
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but many of our customers don't don't have interactions with us other than receiving a bill and paying it.
这可能是一种非常被动的安排,所以品牌信任就是在这里产生的,而品牌信任需要时间。
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there it's a it can be a very passive Arrangement and so that's where brand trust gets born and brand trust takes time.
Nicolai Tangen:你的账单不断上涨,这会对你的信任产生什么影响?因为过去几年你在加州因费率上涨而受到批评。
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what does it do for your trust the fact that your bill is just going up and up because you have been criticized for rate hikes uh in California over the last few years.
Patty Poppe:是的,我认为这不仅仅是加州的问题,我认为这是一个全国性的问题。
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yes and I think it's not just a a California problem I think that's a a national problem.
我认为我们必须赢得并能够告诉客户,并帮助他们看到我们正在做些什么来帮助他们省钱。
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I think we have to earn andove can tell customers and help them see what we're doing to help them save money.
这是我非常兴奋的一点,我们正在建设一个维护成本更低的基础设施,因此将为客户带来成本节约。
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and this is one of the things that I'm very excited about with our team we are building an infrastructure that will be less costly to maintain and therefore will parlay into cost savings for customers.
我们有一个我们称之为“简单负担得起模型”的东西,这意味着我们可以投资于气候韧性基础设施,但通过实施这种精益运营系统来节省运营和维护成本。
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we have something we call our simple affordable model and that means that we can invest in climate resilient infrastructure but save operating and maintenance costs by doing this lean operating system.
我们每天都在寻找新的想法,其中一些是大的想法,比如我们的自保险计划,或者重新构想我们的植被管理计划、我们的检查计划。
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we're finding ideas every single day some of them big Ideas like our self- insurance program or reimagining our vegetation Management program our inspection programs.
还有一些小想法,比如我们的 IT 团队更快地为新员工提供笔记本电脑。
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and some small ideas like uh getting laptops to new employees faster from our it team.
这些成本节约的想法将转化为账单,这些账单将低于通货膨胀,在某些情况下甚至会绝对值下降,并有助于赢得权利,从而交付一个脱碳经济(Decarbonized Economy: 经济活动中碳排放量大幅减少,甚至实现净零排放的经济模式)。
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this range of cost savings idea will translate into bills that uh are going down well less than inflation and in some cases will go down in absolute value and help to earn the right to then deliver a decarbonized economy.
顺便说一句,脱碳经济比我们目前的能源系统更经济实惠。
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which incidentally is more affordable than our current Energy System.
我们有预测显示,当我们服务区域的脱碳达到 70% 时,包括交通脱碳,家庭能源支出将下降 20%,因为电力比汽油更高效。
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we have forecasts that show as we decarbonize our service area by 70% that includes Transportation decarbonization a household spend on energy will go down by 20% because electricity is a more efficient fuel than gasoline.
所以,从汽油到电力的燃料转换将为家庭节省 20% 的开支,现在和将来都是如此。
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so the fuel switch from gasoline to electricity will save households 20% today and in the future.
参与电气化脱碳经济的客户越多,受益的家庭就越多。
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and the more customers who participate in the electrified decarbonized economy more families more households will benefit economically.
我认为我们的行业在阐明这一点方面做得不好。
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and I think uh our industry has done a bad job of making that case.
我认为每个人都有些焦虑,觉得脱碳经济会花费更多,会花费太多。
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I think everyone's ringing their hands a little bit that oh the decarbonized economy will cost more it'll cost too much.
我认为他们是在极端层面上思考,让我们思考这个过程,并知道创新将使我们能够以更低的社会成本继续脱碳。
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and I think they're thinking at the extreme level let's think about the journey and know that Innovation will enable us to continue to decarbonize at a lower societal cost.
我认为我们将赢得信任,并被视为行业领导者,当然,对于我们在加州的家乡来说,他们将首先体验到这一点。
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and uh I think that we will earn trust and be seen as the leader both industrywide but certainly uh for our hometowns in California they're going to experience it first.
Nicolai Tangen:Patty,作为一家上市公司,并由像我们这样住在挪威的人拥有加州公用事业公司的一部分,与由州或地方政府拥有相比,有什么优缺点?
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Patty what are the pros and cons of being a publicly publicly listed utility and owned by people like like us right living in Norway we own a chunk of a Californian utility versus being uh owned by you know the state or municipality local municipality.
Patty Poppe:你知道,当我刚加入这个行业时,我常常问自己,我为什么我们不是非营利组织,或者为什么我们不是政府机构?
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you know I used to ask myself when I first joined the industry I wondered why aren't we not for profit or why aren't we just a a agency of the government.
我很快就了解到,投资者让我们变得更敏锐。
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I soon learned that investors make us sharper.
我们进入资本市场,人们说我们不是一个竞争性行业,我们的费率是固定的,我们有固定的客户群,所有这些都是真的。
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our access to the capital markets people say that we're not a competitive industry and and our rates are set we have a captive customer base all that's true.
我们有受监管的垄断,但我们确实在争夺资本。
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we have regulated monopolies but we do compete for Capital.
相信我,Nicolai,你对我们进行排名和比较,你帮助我们看到我们在哪里排名和比较。
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and trust me Nikolai you rack and stack us you help us see where we rack and stack.
你知道更安全的公用事业公司在经济上更可行,并且有更好的盈利潜力或更低的风险。
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you know that safer utilities are more economically viable and have better earnings potential or lower risk.
你知道一个运营良好的公用事业公司是一个更好的投资,因此我们会在运营效率和效益方面互相比较。
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you know that a well operated utility is a better investment therefore we rack and stack each other on our operational efficiencies and Effectiveness.
我非常关心我相对于同行的位置,所以它创造了一种竞争性思维模式,我们可以随后部署。
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I care very much where I uh sit relative to peers so it creates a competitive um mind mindset that we can then deploy.
我认为进入资本市场对客户来说更经济实惠,特别是当我们为资本竞争时。
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um and I think having access to the capital markets is more affordable for customers especially when we're competing for that capital.
我认为这使我们的业务更好,我认为在我的世界里,服务客户和服务投资者之间没有权衡。
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and uh I think that makes our business better and I think there is no tradeoff in my world between serving customers and serving investors.
我们的简单负担得起模型是我们实现盈利增长和为客户节省成本的方式。
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our simple affordable model is the way that we deliver earnings growth and cost savings for customers.
Nicolai Tangen:你一开始提到你们是第一批因气候而破产的公司。让我们花一分钟谈谈气候以及它如何影响你们。
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you mentioned at the beginning you were of the first um climate L bankruptcies um just let's spend a minute on on climate and how it impacts you.
我不太清楚像你们这样的公司在植被管理方面的成本,你们必须砍伐树木以降低野火风险。
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um so I wasn't quite aware of the cost of vegetation management for a company like yours the fact that you have to cut down trees to reduce Wildfire risks.
现在你们正在将大部分基础设施地下化,对吗?你们基本上是把它埋到地下。能告诉我这方面的情况吗?
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and now you are putting a lot of your infrastructure underground right you basically dig it down tell me about that.
Patty Poppe:首先,对于今天的客户来说,这更经济,特别是在我们的服务区域。
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well first of all it's much more economic for customers today given and and particularly in our service area.
我们已经确定了 8% 的线路,不是所有线路,我们不会将每一英里都地下化,人们,我没有疯。
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we've identified 8% of our lines not all of them we're not going to underground every mile people I did not go crazy.
我们有 8% 的线路是高密度树木区,因此我们每年花费 15 亿美元,甚至高达 20 亿美元来砍伐树木。
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we we have 8% of our lines that are high density tree and therefore spending $1.5 billion do we were spending as much as2 billion doar a year to cut down trees.
Nicolai Tangen:那需要砍伐很多树。
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that's a lot of trees you need to cut down.
Patty Poppe:是的,很多树,而且每年都要回来做,年复一年。
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that's a lot of trees and it and it come back and do it every year every year every year.
这笔费用每年都会转嫁给客户。
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and that expense gets passed along to customers annually.
在我们的业务中,我们可以以 7:1 的比例,或者说 1:7 的比例,将费用转换为资本。
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in our business we can trade expense for Capital at a 7:1 ratio or a 1 to7 ratio.
我们可以用 1 美元的费用换取 7 美元的资本,并保持客户账单不变。
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we can trade a dollar of expense for $7 of capital and keep a customer's Bill flat.
所以,你把每年 20 亿美元乘以 7,那就是每年 140 亿美元,我们可以投资于气候韧性基础设施,也就是在这些最高风险的区域进行地下化,并保持客户账单不变。
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so you take that $2 billion a year times 7 that's $14 billion a year we can invest in climate resilient infrastructure AKA undergrounding in these highest risk miles and hold customers bills flat.
现在,我们的目标是实际上以更低的成本做到这一点,所以我们减少了数量,我们不以 7:1 的比例进行,也许我们说 5:1。
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now our goal is to actually do it for Less so we reduce the amount we we don't go 7 to one maybe we say 5 to one.
我们开始减少植被管理,这为客户节省了成本。
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we start to reduce how much vegetation management we're doing that's a cost savings to customers.
我们投资于基础设施,并随着时间的推移进行分散,我们拥有更安全的基础设施,对气候变化的韧性更强,成本更低。
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we invest in the infrastructure spread it out over time we have safer infrastructure more resilient to climate change and lower cost.
这是一个三赢的局面。我每天都会让这个数学公式成立。
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that's a win-win win I'll do I'll make that math work every day.
Nicolai Tangen:谈到数学,你还有一个你称之为三重底线(Triple Bottom Line: 衡量企业在经济、社会和环境三个维度上绩效的框架)的东西,对吗?所以你关心人、地球和繁荣。你如何平衡这么多利益相关者的利益?
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now talking about math you also have what you call a triple bottom line right so you care about people Planet Prosperity just how do you balance the um the interests of so many stakeholders.
Patty Poppe:关于三重底线,最重要的一点是,它不是非此即彼,也不是今天哪个最有效,它必须是每天同时兼顾这三者。
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here's the most important thing with the triple bottom line it's not one or the other or what's most effective today it has to be all three every day.
所以,人——我们的客户、我的同事,地球,以及我们社区的繁荣。
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so people our customers my co-workers the planet and the prosperity of the of our communities.
所以我不认为一直平衡这三者很难,你只需要有意识地去做。
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so I don't think it's hard to balance all three of those all the time you just have to be conscientious about it.
所以,将那些电力线埋到地下也更环保。
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so burying those power lines is also more environmentally friendly.
野火排放是一个巨大的碳汇,当森林燃烧时,我们失去了植被的好处。
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the Wildfire emissions is a massive carbon sink and we lose the benefit of the the vegetation when uh a forest Burns.
当我们修剪树木时,特别是那些健康地长到线路中的树木,我们还需要清除许多枯死和垂死的树木。
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and when we have to trim the trees especially those that are just growing into the lines that are healthy trees we have to take out a lot of uh dead and dying trees as well.
但是,认为三重底线是一种权衡的想法是错误的,它是一种全面提升。
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but the this idea that the triple bottom line is some sort of trade off is wrong it's a trade up for all three all the time.
我认为这个脱碳经济,我们正在进入我所认为的我们行业的黄金时代。
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and um I do think this decarbonized economy we are we are entering into what I consider the Golden Era of our sector and our industry.
我们可以以更低的社会成本交付这个脱碳经济,这就是三重底线在行动。
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that we can deliver this decarbonized economy at a lower societal cost that's the triple bottom line in action.
但你必须在每一个决策中都这样思考。
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but you have to think that way at every decision.
能源的未来:脱碳、电动汽车与核能
Nicolai Tangen:你们将如何实现未来的脱碳能源?
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how are you how are you going to deliver a decarbonized energy going forward.
Patty Poppe:我们首先从电力供应脱碳(Decarbonizing Our Power Supply: 减少发电过程中二氧化碳排放的过程)开始。
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we start with um decarbonizing our power supply.
所以,我们去年为客户提供的能源是 100% 碳中和的。
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and so the the energy that we delivered to our customers last year was 100% % carbon free.
我们在加州拥有水力、氢能和可再生能源系统。
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we have um uh uh hydro and hydrogen and Renewable Energy System uh in California.
我们 PG&E 将专门进行电气化,我们将推动交通电气化,因为交通是我们服务区域碳排放的第一大来源。
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and we specifically at PG we're going to Electrify we're going to enable the electrification of Transportation because transportation is the number one source of carbon emissions in our service area.
所以,推动交通电气化也意味着我们可以利用有史以来第一个动态需求和供应。
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so enabling electrification of Transportation uh also means that we can utilize the first dynamic demand and Supply ever.
电动汽车(EVs: Electric Vehicles)是电网有史以来最好的事情。
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EVs are the best thing that have ever happened to the grid.
电动汽车可以在我们电力过剩时充电,而在加州,由于我们拥有最大的屋顶太阳能普及率,我们在中午有大量的能源过剩。
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EVs both can be charged when we have Excess power and in California because we have the largest penetration of rooftop solar we have a massive oversupply of energy midday.
我们可以利用这种所谓的“免费能源”为电动汽车充电,然后在夏季高峰期将这些电动汽车作为能源资源放电。
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we can leverage that call it free energy for to charge electric vehicles and then discharge those electric vehicles on a peak summer day as an energy resource.
今天,在我的服务区域,我们有近 9000 兆瓦的电力供应以电动汽车的形式存在。
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on the roads today in my service area we have uh almost 9,000 megaw of Supply in the form of electric vehicles.
现在我们还不能使用这种供应,它们不是双向的,但汽车制造商正在开始制造双向充电(Bidirectional Charging: 允许电动汽车不仅从电网充电,还能将电能回输给电网的技术)的车辆。
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now we can't use that Supply today it's they're not bidirectional but the automakers are starting to make bidirectional vehicles.
凯迪拉克 Lyriq(Cadillac Lyriq)和福特 Lightning(Ford Lightning)这些车辆都具备在未来几年将电力回输到电网的能力。
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uh the Cadillac lric the Ford Lightning those vehicles have the capacity to put power back on the grid in the next coming years.
它们将成为一种供应资源和需求,我们从未有过这样的东西。
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those will be a supply resource and a demand we've never had anything like that.
天黑时灯亮,天热时空调开,汽车可以在任何时候充电,只要有正确的价格信号。
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lights come on when it's dark air conditioning come on comes on when it's hot cars can charge any time with the right price signal.
它们可以成为电网的资源。
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and they can be a resource back to the grid.
我们现在可以更充分地利用电网,降低高峰,提高鸭子曲线(Duck Curve: 描述太阳能发电量在白天迅速上升,傍晚迅速下降,导致电网负荷曲线形似鸭子的现象)的腹部,正如我喜欢说的,填满鸭子曲线的腹部。
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we can now start to more fully utilize the grid lower the peak raise the belly of the duck fill the belly of the duck as I like to say of the duck curve.
利用我们多余的容量,更充分地利用我们的电网。
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use the excess capacity that we have and more fully utilize our grid.
我们今天的电网利用率约为 45%,特别是配电系统的利用率约为 45%。
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our grid today is utilized about 45% the electric grid especially the distribution system of the electric grid utilization is about 45%.
但它为我服务区域的少数几个高峰日超建了 15-20%。
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but it's overbuilt plus 15 20% for the handful of peak days in my service area.
让我们利用这些,降低高峰,提高腹部,更充分地利用我们的电网,就像任何其他资产利用一样,这会降低电力的单位成本。
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let's use those lower that Peak raise the belly more fully utilize our grid just like any other asset utilization that lowers the unit cost of electricity.
Nicolai Tangen:那么你认为你的车队何时能真正成为储能的主力,以便在你需要时可以取回电力?
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so when do you think uh your car pool will be a real force in energy storage so that you can take it back when you need it.
Patty Poppe:从技术上讲,车辆的双向充电正在开始形成,在未来五年内会越来越普遍。
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well so technically the bidirectional charging of vehicles is starting to take shape over the next 5 Years it'll be more and more prevalent.
但即使只是智能充电这些车辆,只在我们有过剩电力时使用它们,只在我们有过剩容量时充电,这本身就是一种对电网有益的需求形式。
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but even just the act of smart charging those Vehicles only utilizing them when we have excess you know only charging them when we have excess capacity is a form of grid beneficial demand.
所以这正在发生。
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and so that's happening today.
你知道,在我的服务区域,我们有 56 万辆电动汽车。
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you know in my service area we have 560,000 electric vehicles.
去年售出的新车中有 28% 是电动汽车,高于 22%,今年又在上升。
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28% of new vehicles sold last year were electric which was up from 22% it's rising again this year.
人们说电动汽车越来越不受欢迎,我不知道是不是这样,至少在我这里不是。
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people are saying EVS are less and less popular I don't know about that that's not happening in my neck of the woods.
我们这里的电动汽车需求正在增长。
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where we live our EV demand is growing.
事实上,在圣克拉拉县,去年售出的新车中有 43% 是电动汽车。
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in fact Santa Clara County um 43% of new vehicles sold last year were electric.
Nicolai Tangen:你们正在建设这种结构,你生活在那种事情正在发生的地方,对吗?在美国各地都是如此。
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we're building the structure you are living uh where where that kind of stuff is happening right uniformly across America.
Patty Poppe:是的。
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but what.
Nicolai Tangen:还有一件事,数据中心呢?它们对能源需求有什么影响?
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one another thing what about the data centers what is that doing yeah to energy demand.
Patty Poppe:我们认为数据中心有很大的好处。
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we see a big benefit to data centers.
事实上,我们上周在纽约与投资者和分析师举行了一次会议,我们告诉他们,我们可以区分所谓的“好负载”和“坏负载”。
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in fact we had a meeting with our uh in New York last week with our investors and our analysts and we shared with them that we see the we can differentiate between what's called good load and bad load.
并非所有数据中心都一样。
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all data centers are not the same data centers.
但我们可以表明,如果我们增加一吉瓦(Gigawatt: 功率单位,等于十亿瓦特)的数据中心,并花费大约 5 亿到 15 亿美元来建设该特定吉瓦数据中心的基础设施,我们可以为客户节省 1% 到 2% 的账单。
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but we can show that uh if we added a gigawatt of data centers and spent about either call it half a billion to 1.5 billion dollars to build out the infrastructure for that specific gigawatt of data centers we can save customers uh one to two% on their bill.
他们的账单可以下降 1% 到 2%,因为抵消的收入超过了交付新负载的成本。
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their bill could go down one to two% because the offsetting revenue exceeds the cost to deliver that new load.
但有一个盈亏平衡点,所以我们现在已经确定了盈亏平衡点。
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but there are there's a break even point and so we've now identified the break even point.
但我要告诉你,在我的服务区域,因为我们服务硅谷,对数据中心的需求很大。
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but I'll tell you in my service area because we serve Silicon Valley there is great demand for data centers.
我们有 3.5 吉瓦的需求,我们需要确认这 3.5 吉瓦中,哪些是客户的“好负载”。
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we have 3.5 GW of demand we need to confirm that that 3.5 GW which of those 3.5 gaws are good load for customers.
我们认为这是一个重要的部分,但我们还没有将其纳入我们的计划,我们的盈利指导。
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we think it's a significant portion but we haven't built that into our plan our our earnings guidance.
我们行业领先的盈利指导实际上并不依赖于此,所以这对 PG&E 服务区域的客户和投资者来说都是额外的收益。
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and our industry-leading earnings guidance actually is not dependent on that so that's all upside to customers and investors in PG service area.
Nicolai Tangen:你如何看待核能作为未来的一部分,特别是小型模块化反应堆(Small Modular Reactors: SMRs: 一种新型的核反应堆,比传统核电站更小、更灵活、更易于建造)?
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how do you look at nuclear as part of the future and in particular the small modular reactors.
Patty Poppe:首先,我们拥有并运营着一个大型反应堆,两个。
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well first let me say that we own and operate a large large reactor uh two of them.
我们拥有并运营着迪亚布洛峡谷核电站(Diablo Canyon Nuclear Power Plant),而且州政府实际上对迪亚布洛峡谷的寿命有了相当大的转变。
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we uh own and operate Dio Canyon Nuclear Power Plant and um the state actually did uh a a pretty significant shift in perspective about the uh lifespan of Diablo Canyon.
其中一个机组原定于今年关闭,另一个机组原定于明年关闭,但州政府通过立法将该电厂的寿命延长了五年。
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it was scheduled to close one of the units scheduled to close this year and another of the two units next year and instead the state uh passed legislation to extend the life of that plant by five years.
我们正在向核管理委员会(Nuclear Regulatory Commission: 负责核电站安全监管的美国政府机构)申请 20 年的许可证延期,因为这是他们的标准预期寿命。
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uh we're applying for uh a license extension with the nuclear Regulatory Commission for 20 years because that's their standard uh life EXP expectancy.
我确实认为像核能这样的基载无碳能源(Carbon-Free Energy: 不产生二氧化碳排放的能源)无疑可以发挥作用。
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I do think Basel load carbon- free energy like nuclear energy without a doubt has a role to play.
我们很自豪能够运营迪亚布洛峡谷核电站,它是全国性能最好的核电站之一。
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we're proud to operate da Canyon Nuclear Power Station and uh it's one of the highest performing nuclear plants in the nation.
我们很自豪能成为运营商,我们也很感谢州政府在未来五年内改变了主意。
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we're proud to be the operators and and uh we're thankful that the the state uh had a change of uh heart for the next 5 years.
我认为小型模块化反应堆很有可能发挥作用,但我预计 PG&E 不会在短期内建造一个。
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I think small modular reactors very much could have a role I don't foresee PG building one uh anytime soon.
Nicolai Tangen:是因为它们仍然太贵了吗?
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um I think because they still too expensive or.
Patty Poppe:是的,而且风险太高。
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yeah and too high risk.
我不想在这样的技术上成为“流血前沿”(bleeding edge)。
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let I don't want to be uh uh bleeding edge on a technology like that.
我希望别人来做。
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um I want somebody else to be.
我认为美国能源部(Department of Energy: DOE: 负责能源政策和核安全的美国政府部门)正在大力资助美国这方面的研究。
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I think the doe is really stepping up to help fund uh that kind of research in the United States.
Nicolai Tangen:当你提到风险时,你指的是成本风险而不是核风险,对吗?
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I know others but when you say when you say risk you mean um cost risk rather than risk.
Patty Poppe:是的,你不需要核风险。我不是指核风险,我指的是成本超支风险。
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yes you don't need nuclear risk I don't mean nuclear risk I mean cost overrun risk.
我们需要在能源交付系统部署足够的资本,这就是我们在 PG&E 的重点。
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um we've got enough Capital that we need to deploy just in the en energ delivery system that that's where we're focused at Pini.
Nicolai Tangen:你谈到了电网以及电网如何提供帮助。有趣的是,英伟达(Nvidia)首席执行官黄仁勋(Jensen Huang)说,他认为人工智能(AI)最有帮助的地方实际上是电网效率。你对此有何看法?
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now you talked about the grid and um how the grid can help um interestingly um the Nvidia CEO yansen hang said that uh he thought it the place where AI could help the most could actually be grid efficiency what what do you think about it.
Patty Poppe:我确实认为人工智能将是实现我之前描述的供应和负载图景的关键推动者。
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I do think grid uh AI is going to be a key enabler to this Supply and load picture that I was describing earlier.
这是一个新的优化电网。
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this is a new optimized grid.
我一直告诉人们,如果托马斯·爱迪生今天和我一起散步,他会认出大部分东西,但不会太久。
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I tell people all the time if Thomas Edison took a walk with me today he would recognize most of the stuff but not for long.
因为这些分布式资源,这些新的动态能源需求,加上电动汽车和屋顶太阳能,我们今天可以用更智能、更数字化的电网来优化这些资源。
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because these distributed resources these uh new and dynamic energy Demand with EVs and rooftop solar we can optimize those resources today with a smarter more digitized grid.
我上周刚和黄仁勋在一起,我们进行了很好的讨论,关于脱碳经济的潜力以及人工智能在确保我们以最快、最智能的方式实现脱碳方面将发挥的作用。
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I was just with Jensen yangang last week and um he and I had a great discussion about what the potential is to decarbonize economy and the role AI is going to play in making sure that we do that in the fastest way and the smartest way.
赋能女性工程师与人生哲学
Nicolai Tangen:你是第一位从一家财富 500 强公司跳槽到另一家财富 500 强公司的女性首席执行官。
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you were the first female CEO who moved from one Fortune 500 company to another.
你还为女性工业工程师设立了奖学金,所以这显然离你的心很近。为什么女性工程师这么少?
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now you have also founded a scholarship for female industrial engineers and so this is clearly very very close to your heart why are there so few female Engineers.
Patty Poppe:你知道,这是一个很好的问题。
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you know it's a great question.
我认为对于很多年轻女性来说,她们会想这是否适合她们。
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I think for a lot of uh young women I think they um wonder if it's meant for them.
我只想说,我有两个女儿,她们都是工程师,所以我和我丈夫(他也是一名工程师)为社会尽了我们的责任。
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and I'll just say this I have two daughters who are both Engineers uh and so I've done my part for society with my husband who is also an engineer.
可以说,我们的孩子一开始就占了优势。
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so the deck was stacked let's just say for our children.
但是,你知道,当我看着我的女儿们长大时,我们努力向她们介绍像第一机器人大赛(FIRST Robotics: 一项国际性的高中生机器人竞赛)这样的活动。
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but you know as I watched my girls grow up we worked hard to introduce them to things like first robotics.
我和我丈夫都是第一机器人大赛项目的忠实支持者,这个项目真正地解构了科学和工程,并使其变得有趣。
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we're big my husband and I are big supporters of the first robotics program which really demystifies and makes fun science and engineering.
我认为我们常常把科学和工程看作是无聊和安静的,而实际上它们可以很有趣和令人兴奋。
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I think too often uh we treat science and Engineering as boring and uh quiet when in fact it can be fun and exciting.
让更多的年轻人,特别是那些可能没有接触过工程师职业的弱势群体,看到工程师可以多么有趣,这一点很重要。
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and getting more young people all especially underrepresented people who might not have exposure to being an engineer and seeing how much fun it can be.
我认为通过早期的,特别是在中学和高中阶段,为女孩们建立自信非常重要,让她们接触科学和数学,以及解决问题可以多么有趣。
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I think confidence building through early uh especially in Middle School and High School for Girls is very important that they get exposure to Science and Math and how much fun it can be to solve problems.
第一机器人大赛在让科学变得有趣方面做得非常出色,并为中学和高中阶段的科学家和工程师创造了一个类似体育的环境。
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and first robotics does a really great job of making it fun and creates an athletic like environment for scientists and engineers in their middle school and high school years.
这对我们的女儿来说是一个改变游戏规则的因素,对她们自身的成功和自信至关重要。
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and that was a game Cher for our daughters uh it was essential in their own success in their own confidence.
所以,我只是认为我们必须更早地接触孩子们,特别是女孩们,帮助她们看到数学和科学可以很有趣,并且适合她们。
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and so I just think um we've got to reach kids earlier particularly the girls and help them see that math and science uh can be fun and can be for them.
Nicolai Tangen:完全同意。我们在金融领域也面临一些同样的挑战,所以我们也在努力解决。你如何放松?或者你从不放松吗?
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totally agree we actually do have some of the same challenges in in in finance so we um similar we we work hard on it what do you do to relax or do you ever relax.
Patty Poppe:你知道,我是一个信徒,认为努力工作之后的放松是最好的放松方式。
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um you know I'm a believer that uh relaxing following hard work is the best kind of relaxing.
所以,我喜欢,当我们度假或类似的时候,我喜欢家庭滑雪假期,因为你白天努力工作,然后你可以放松和喘口气。
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uh like so I like to um when we take vacations or or what have you I like uh like a family skiing vacation because you work hard all day and then you can relax and take a breath.
我发现在我的工作中,我确实相信当你做你热爱的事情,做你生来就该做的事情时,它并不难,它是充满快乐的。
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I find that in my work I do believe that when you do what you love and you do what you were born to do um it isn't hard it's it it's joyful.
所以,你知道,在辛苦的胜利之后喘口气是很有趣的,但我很快就会回到工作中,因为我只是热爱我所做的事情,在这方面我很幸运。
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and so uh you know taking a breath after a hard-earned victory is fun but I'm quick to get back to work because I just love what I do and I'm I'm blessed in that way.
Nicolai Tangen:这很棒。最后,你对年轻人有什么建议?
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that's great um lastly what do you what is your advice to young people.
Patty Poppe:我真的相信年轻人需要了解自己。
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I really believe that young people need to know them learn about themselves and know themselves.
我信奉一种日本哲学,叫做Ikigai(生き甲斐: 意为“人生意义”或“生存价值”,指人们做自己热爱、擅长、世界需要且能获得报酬的事情)。
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I I subscribe to a Japanese philosophy called eeky guy that's spelled i k i g a i eeky guy.
它关乎一种目标驱动的生活。
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and it's um about a purpose-- Driven Life.
我认为太多年轻人追求一种能带来他们所寻求的经济回报的职业,追逐金钱。
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and I think too many young people pursue a career that brings them the economics that they're looking for chasing the dollar.
所以,是的,你应该为你的工作获得报酬,但 Ikigai 说,你不应该仅仅满足于获得报酬,你还应该做你擅长的事情,做你热爱的事情,以及做世界需要的事情。
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so yes you should get paid for what you do but eeky guy says not only should you you shouldn't settle for just getting paid you should also do what you're good at do what you love and do do what the world needs.
所以,如果你能了解自己,知道你热爱什么,知道你擅长什么,将其转化为世界需要的东西,天哪,然后为此获得报酬,这就是我所拥有的。
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so if you can know yourself and know what you love know what you're good at parlay that into something that the world needs my goodness and then get paid for it that's what I feel I have.
我有一份我擅长、我热爱的工作,世界绝对需要 PG&E 的人做我们正在做的事情,然后你结合起来,我们为此获得报酬。
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I have a job where I'm good at it I love it the world definitely needs the people of PG need to do what we're doing and then you combine we get paid for it.
那是一种有目标的生活,一种目标驱动的生活,我会鼓励人们不要关注别人认为你擅长什么,而是你热爱什么,你热爱什么并且也擅长什么。
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that's that's um a purposeful life and a purpose-driven life and I would encourage someone to pay attention not to what somebody else thinks you're good at but what do you love what do you love that you are also good at.
不要让别人为你定义,为自己找到它,然后全力以赴地追求它。
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don't let somebody else Define that for you find that for yourself and then pursue it with abandon.
Nicolai Tangen:Patty,这是一个完美的结束。非常感谢你和我们在一起,也感谢你赋能世界,请继续努力。
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py that's a beautiful place to end a big thank you for uh for being with us and uh thank you for empowering the world and please uh keep it up.
Patty Poppe:谢谢你,Nicolai,谢谢你的邀请。
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thank you Nikolai thanks for having me.